Read-Write Error - HP ZBook Fury 17 G7 Maintenance And Service Manual

Table 7-46 Issues, possible causes, and fixes (continued)
Items
Note

Read-write error

Use this information to troubleshoot read and write errors.
Table 7-47 Issues, possible causes, and fixes
Items
Symptoms
POST error message (for example,
●
error code 301)
● Hang when working on data, files,
documents
Note
ENWW
Procedures
Troubleshooting steps
1. Verify whether Secure Boot is enabled in BIOS. Secure Boot prevents legacy boot devices
from starting the computer, including bootable CDs and DVDs. For more information, see
http://support.hp.com/us-en/document/c03653226.
2. Reset BIOS to default. Be sure that BIOS Boot Mode in Boot Option is set up properly for
bootable device and its operating system (for example, UEFI Native for Windows 8).
Another example, choosing Legacy Boot Order for an UEFI device causes "Boot Device not
found (3F0)" error.
3. Verify hard drive connection and flex cable. Reseat connection. For multiple storage
devices, keep the primary drive with the operating system and remove other devices.
4. Use PC Hardware Diagnostics tool to test. Record failure code and have the hard drive
replaced.
5. If there is no error, reinstall the operating system using HP Restore.
6. Test with a verified working operating system hard drive, if available.
If there is a hard drive POST error message, see
on page 171.
Procedures
Possible causes
Loose connection, faulty hardware.
Troubleshooting steps
1. Perform a hard reset (8. Hard reset on page
2. Reset BIOS to default (9. Soft reset (Default Settings) on page
3. Verify the drive connection and flex cable. Reseat connection
connections on page 116).
4. Use the HP Hardware Diagnostics tool to test. If failed, record failure code and have the
hard drive replaced.
5. If no error with HP PC Hardware Diagnostics (UEFI) tool, try to repair the hard drive and its
files in Windows (using command "CHKDSK /f /r /x"). Use HP Restore to reinstall
the operating system, if needed.
6. Test with a verified working hard drive. If it is not recognized, the system board is faulty.
If there is a hard drive POST error message, see
on page 171.
POST error messages and user actions
115).
116).
(10. Reseat cables and
POST error messages and user actions
Common issues and possible solutions 161