HP Pavilion 17-g195ur User Manual
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HP Pavilion 17-g195ur User Manual

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  • Page 1 User Guide...
  • Page 2 Company under license. Intel, Celeron, bound by the terms of the HP End User License Not all features are available in all editions of Centrino, and Pentium are trademarks of Intel Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice ENWW...
  • Page 5 Processor configuration setting (select products only) IMPORTANT: Select computer products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1 processor.
  • Page 6 Processor configuration setting (select products only) ENWW...

  • Page 7: Table Of Contents

    Airplane mode key ......................17 Operating system controls ..................... 17 Connecting to a WLAN ........................18 Using HP Mobile Broadband (select products only) ................. 18 Using HP DataPass (select products only) ..................19 Using GPS (select products only) ...................... 19 Using Bluetooth wireless devices (select products only) ..............
  • Page 8 Using an integrated 3D camera ........................... 21 Using audio ................................21 Connecting speakers ......................... 21 Connecting a microphone ......................... 21 Connecting headsets ......................... 22 Using sound settings ......................... 22 Using advanced audio features ..................22 Accessing Audio Control Panel ..................22 Using video ................................
  • Page 9 Improving performance ............................37 Using Disk Defragmenter ........................37 Using Disk Cleanup ..........................37 Using HP 3D DriveGuard (select products only) ................37 Identifying HP 3D DriveGuard status ................38 Updating programs and drivers .......................... 38 Cleaning your computer ............................38 Cleaning procedures .........................
  • Page 10 10 Using HP PC Hardware Diagnostics (UEFI) ..................... 49 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............49 11 Backing up, restoring, and recovering ......................51 Creating recovery media and backups ........................ 51 Creating HP Recovery media (select products only) ................ 51 Using Windows tools ............................

  • Page 11: Starting Right

    The HP Apps Store offers a wide choice of popular games, entertainment and music apps, productivity apps, and apps exclusive to HP that you can download to the desktop. The selection is updated regularly and includes regional content and country-specific offers. Be sure to check the HP Apps Store frequently for new and updated features.

  • Page 12: More Hp Resources

    To access the Get started app: Select the Start button, and then select the Get started app. HP support Online chat with an HP technician For U.S. support, go to http://www.hp.com/go/contactHP. Support telephone numbers For worldwide support, go to http://welcome.hp.com/ HP service center locations country/us/en/wwcontact_us.html.
  • Page 13 Go to http://www.hp.com/go/orderdocuments. *You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments.

  • Page 14: Getting To Know Your Computer

    Getting to know your computer Locating hardware To find out what hardware is installed on your computer: Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer. For information about system hardware components and the system BIOS version number, press fn+esc (select products only).

  • Page 15: Right Side

    Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. Hard drive light Blinking white: The hard drive is being accessed. Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For information about HP 3D DriveGuard, see...
  • Page 16 NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Chapter 2 Getting to know your computer ENWW...

  • Page 17: Left Side

    Depending on your computer model, reads an optical disc or reads and writes to an optical disc. NOTE: Type support in the taskbar search box, and then select the HP Support Assistant app. Optical drive eject button Opens the optical drive tray. ENWW...

  • Page 18: Display (Dual Wlan)

    Display (dual WLAN) Component Description Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. WLAN antennas* (2) Sends and receives wireless signals to communicate with wireless local area networks (WLANs).

  • Page 19: Display (Touchscreen)

    Display (Touchscreen) Component Description Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. Internal microphones (2) Records sound.

  • Page 20: Top

    TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. NOTE: For more information, see Using the TouchPad and touch screen gestures on page 25 Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 21: Lights

    Lights Component Description Power light On: The computer is on. Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 22: Buttons And Speakers

    Buttons and speakers Component Description Power button When the computer is off, press the button to turn on the computer. When the computer is on, press the button briefly to initiate Sleep. When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 23: Keys

    Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key, action keys, or the spacebar. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 24: Using The Action Keys

    Using the action keys An action performs an assigned function. The icon on each action key illustrates the function for that key. To use an action key, press and hold the key. Icon Description Opens Help and Support, which provides tutorials, information about the Windows operating system and your computer, answers to questions, and updates to your computer.

  • Page 25: Bottom

    Bottom Component Description Vents (4) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Battery lock Locks the battery in the battery bay.
  • Page 26 Component Serial number Product number Warranty period Model number (select products only) Component Model name (select products only) Product number Serial Number Warranty period Regulatory label(s)—Provide(s) regulatory information about the computer. Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

  • Page 27: Connecting To A Network

    In a WLAN, the mobile wireless device in your computer communicates with a wireless router or a wireless access point. HP Mobile Broadband Module—Gives you wireless connectivity over a wireless wide area network (WWAN), a much larger area. Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries.

  • Page 28: Connecting To A Wlan

    DataPass (select products only) on page You might need the HP Mobile Broadband Module IMEI and/or MEID number to activate mobile broadband service. The number may be printed on a label located on the bottom of your computer, inside the battery bay, under the service door, or on the back of the display.

  • Page 29: Using Hp Datapass (Select Products Only)

    HP DataPass provides access to Mobile Broadband with no annual contracts, no credit card, and no overage fees. With HP DataPass, you simply turn on the device, register, and connect. HP DataPass includes a monthly data package with purchase of the device. For more information, go to http://www.hp.com/go/hpdatapass.

  • Page 30: Sharing Data And Drives And Accessing Software

    Plug the other end of the network cable into a network wall jack (2) or router. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer. Sharing data and drives and accessing software When your computer is part of a network, you are not limited to using only the information that is stored in your computer.

  • Page 31: Enjoying Entertainment Features

    Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like a monitor, projector, TV, speakers, or headphones.

  • Page 32: Connecting Headsets

    For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this document: Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 33: Connecting Video Devices Using An Hdmi Cable (Select Products Only)

    Be sure that the external device is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information on using your video features, refer to HP Support Assistant. Connecting video devices using an HDMI cable (select products only) NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately.

  • Page 34: Discovering And Connecting To Miracast-Compatible Wireless Displays (Select Products Only)

    To return the audio stream to the computer speakers: Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then click Playback devices. On the Playback tab, click Speakers. Click Set Default, and then click OK. Discovering and connecting to Miracast-compatible wireless displays (select products only) To discover and connect to Miracast-compatible wireless displays without leaving your current apps, follow...

  • Page 35: Navigating The Screen

    Navigating the screen You can navigate the computer screen in the following ways: Use touch gestures directly on the computer screen (select products only) Use touch gestures on the TouchPad Use keyboard and optional mouse (mouse purchased separately) Using the TouchPad and touch screen gestures The TouchPad helps you navigate the computer screen and control the pointer using simple touch gestures.

  • Page 36: Two-Finger Pinch Zoom

    Two-finger pinch zoom Use the two-finger pinch zoom to zoom out or in on images or text. Zoom out by placing two fingers apart on the TouchPad zone or touch screen and then moving your fingers together. Zoom in by placing two fingers together on the TouchPad zone or touch screen and then moving your fingers apart.

  • Page 37: Using The Keyboard And Optional Mouse

    Using the keyboard and optional mouse The keyboard and mouse allow you to type, select items, scroll and to perform the same functions as you do using touch gestures. The keyboard also allows you to use action keys and key combinations to perform specific functions.

  • Page 38: Managing Power

    Managing power Your computer can operate on either battery power or external power. When the computer is running on battery power only and an AC power source is not available to charge the battery, it is important to monitor and conserve the battery charge. Initiating and exiting Sleep and Hibernation Windows has two power-saving states, Sleep and Hibernation.

  • Page 39: Manually Initiating And Exiting Sleep

    Manually initiating and exiting Sleep You can initiate Sleep in any of the following ways: Close the display. Select the Start button, select the Power icon, and then select Sleep. You can exit Sleep in any of the following ways: Briefly press the power button.

  • Page 40: Using The Power Meter And Power Settings

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information.
  • Page 41 Remove the battery (2) from the computer. or – Turn the computer upside down on a flat surface with the battery facing toward you. Slide the battery lock latch (1) to unlock the battery, and then slide the battery release latch (2) to release the battery.

  • Page 42: Finding Battery Information

    – Click the question mark icon in the taskbar. Select My PC, select the Diagnostics and tools tab, and then select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support. HP Support Assistant provides the following tools and information about the battery:...

  • Page 43: Conserving Battery Power

    Connect one of the following to the computer and to external power: AC adapter Optional docking or expansion device Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available Save your work and shut down the computer.

  • Page 44: Resolving A Low Battery Level When The Computer Cannot Exit Hibernation

    See the Regulatory, Safety and Environmental Notices for proper battery disposal. To access this document: Type support in the taskbar search box, and then select the HP Support Assistant app. or – Click the question mark icon in the taskbar.

  • Page 45: Troubleshooting Power Problems

    When you connect the computer to AC power: The battery begins to charge. The screen brightness increases. The power meter icon changes appearance. When you disconnect AC power: The computer switches to battery power. The screen brightness automatically decreases to save battery life. The power meter icon changes appearance.
  • Page 46 Although you can turn off the computer with the power button, the recommended procedure is to use the Windows Shut down command. NOTE: If the computer is in the Sleep state or in Hibernation, first exit Sleep or Hibernation by briefly pressing the power button.

  • Page 47: Maintaining Your Computer

    You drop the computer. You move the computer with the display closed while the computer is running on battery power. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation.

  • Page 48: Identifying Hp 3D Driveguard Status

    Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues and bring new features and options to your computer. For example, older graphics components might not work well with the most recent gaming software.

  • Page 49: Cleaning The Display

    WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer while it is on. Turn off the computer. Disconnect AC power. Disconnect all powered external devices. CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on any computer surface.
  • Page 50 If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when you are allowed to use your computer. In-flight computer use is at the discretion of the airline. If you are shipping the computer or a drive, use suitable protective packaging and label the package “FRAGILE.”...

  • Page 51: Securing Your Computer And Information

    Additional passwords can be set in Windows or in HP Setup Utility (BIOS), which is preinstalled on your computer. You may find it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows security feature.

  • Page 52: Setting Setup Utility (Bios) Passwords

    Swipe a finger on the fingerprint sensor to launch HP SimplePass. When the HP SimplePass welcome screen is displayed, select Get Started. HP SimplePass prompts you to swipe your right index finger over the sensor. Chapter 8 Securing your computer and information...

  • Page 53: Using Internet Security Software

    Any data that does not meet those criteria is blocked. Installing software updates HP, Windows, and third-party software installed on your computer should be regularly updated to correct security problems and improve software performance.

  • Page 54: Using Hp Touchpoint Manager (Select Products Only)

    Using HP Touchpoint Manager (select products only) HP Touchpoint Manager is a cloud-based IT solution that enables businesses to effectively manage and secure their company assets. HP Touchpoint Manager helps protect devices against malware and other attacks, monitors device health, and enables you to reduce time spent solving end-user device and security issues.
  • Page 55 Insert the security cable lock into the security cable slot on the computer (3), and then lock the security cable lock with the key. Remove the key and keep it in a safe place. ENWW Using an optional security cable...

  • Page 56: Using Setup Utility (Bios)

    To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS): Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Chapter 9 Using Setup Utility (BIOS)

  • Page 57: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 58: Synchronizing A Tablet And Keyboard (Select Products Only)

    Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.

  • Page 59: Using Hp Pc Hardware Diagnostics (Uefi)

    10 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 60 Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. Click Drivers & Downloads. In the text box, enter the product name, and then click Go. – or –...

  • Page 61: 11 Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 62: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 63: Restore And Recovery

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see...

  • Page 64: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 65: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 66: 12 Specifications

    AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform.

  • Page 67: 13 Electrostatic Discharge

    13 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.

  • Page 68: 14 Accessibility

    Supported assistive technologies HP products support a wide variety of operating system assistive technologies and can be configured to work with additional assistive technologies. Use the Search feature on your device to locate more information about assistive features.

  • Page 69: Index

    23, 24 audio-out (headphone)/audio-in display 8, 9 HP 3D DriveGuard 37 (microphone) jack, identifying 5 left side 7 HP Apps Store, visiting 1 right side 5 HP DataPass 19 top 10 HP Mobile Broadband backing up software and computer, traveling 34...
  • Page 70 52 Miracast 24 system 53 jacks mobile broadband USB flash drive 54 audio-out (headphone)/audio-in activating 18 using HP Recovery media 52 (microphone) 5 IMEI number 18 recovery media network 7 MEID number 18 creating 51 RJ-45 (network) 7...
  • Page 71 system restore point creating 52 webcam system restore point, creating 51 identifying 8, 9 using 21 webcam light, identifying 8, 9 tap TouchPad and touch screen Windows gesture 25 system restore point 51, 52 temperature 34 Windows key, identifying 13 testing an AC adapter 35 Windows passwords 41 touch screen gestures...

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