HP Pavilion 17-g000 – 17-g099 Maintenance And Service Manual
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HP Pavilion 17-g000 – 17-g099 Maintenance And Service Manual

HP Pavilion 17-g000 – 17-g099 Maintenance And Service Manual

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HP Pavilion Notebook 17
Models 17-g000 – 17-g099
AMD Models
Maintenance and Service Guide

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Summary of Contents for HP Pavilion 17-g000 – 17-g099

  • Page 1 HP Pavilion Notebook 17 Models 17-g000 – 17-g099 AMD Models Maintenance and Service Guide...
  • Page 2 Hewlett- bound by the terms of the HP End User License Not all features are available in all editions of Packard Company under license. Microsoft and Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Internal components identification ......................... 5 Right side ................................6 Left side ................................. 7 Display (dual WLAN) ............................... 8 Display (Touchscreen) ............................9 Top ..................................10 TouchPad ............................10 Lights ..............................11 Buttons and speakers ........................
  • Page 6 TouchPad ............................55 Display assembly, non-touch ......................57 Display assembly, touch ........................62 7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10 ................. 69 Using Computer Setup ............................69 Starting Computer Setup ........................69 Navigating and selecting in Computer Setup ................... 70 Restoring factory settings in Computer Setup .................
  • Page 7 Entering MultiBoot Express preferences ................ 80 Using System Diagnostics ........................... 81 9 Using HP PC Hardware Diagnostics (UEFI) in Windows 10 ................. 83 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............83 10 Using HP PC Hardware Diagnostics (UEFI) in Windows 8.1 ................83 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............
  • Page 8 Using HP Software Setup ........................ 102 14 Power cord set requirements ........................103 Requirements for all countries .......................... 103 Requirements for specific countries and regions ..................... 104 15 Recycling ..............................107 Index ................................109 viii...

  • Page 9: Product Description

    Category Description Product name HP Pavilion Notebook 17 Processors AMD™ A8-7410 (2.2 GHz, SC turbo up to 2.5 GHz), Max 1600 MHz/2 MB L2, quad core 15 W A10-8700P (1.8 GHz, SC turbo up to 3.2 GHz), Max1600 MHz/2 MB L2, quad core 15 W A4-6210 (1.8 GHz), 1600 MHz/2 MB L2, quad core 15 W...
  • Page 10 DVD+/-RW Double-Layer SuperMulti Supports M-disc Audio/video HP TrueVision HD: HD camera (fixed, no tilt with activity LED, 1280×720 by 30 frames per second) Dual array digital microphone with appropriate software - beam forming, echo cancellation, noise suppression Dual speakers Enable HP Noise Cancellation HD audio B&O Play...
  • Page 11 Category Description External HP Multi-Format Digital Media Card Reader media card Support SD/SDHC/SDXC Push-Push Insertion/Removal Ports HDMI version 1.4 supporting 1920 ×1200 @ 60Hz Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video RJ-45 (Ethernet, includes link and activity lights) USB 3.0 (1 on left side, one on right side)
  • Page 12 Chapter 1 Product description...

  • Page 13: Internal Components Identification

    Internal components identification...

  • Page 14: Right Side

    Right side Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 15: Left Side

    Left side Component Description Power connector Connects an AC adapter. ● AC adapter/battery light White: The AC adapter is connected and the battery is fully charged. ● Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. ●...

  • Page 16: Display (Dual Wlan)

    Display (dual WLAN) Component Description Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. WLAN antennas* (2) Sends and receives wireless signals to communicate with wireless local area networks (WLANs).

  • Page 17: Display (Touchscreen)

    Display (Touchscreen) Component Description Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. Internal microphones (2) Records sound.

  • Page 18: Top

    TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 Internal components identification...

  • Page 19: Lights

    Lights Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 20: Buttons And Speakers

    Buttons and speakers Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 21: Keys

    Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key, action keys, or the spacebar. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 22: Bottom

    Bottom Component Description Vents (4) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Battery lock Locks the battery in the battery bay.

  • Page 23: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components...
  • Page 24 Item Component Spare part number Display assembly[43.9-cm 17.3-in] HD/FHD, touch, non-touchscreen NOTE: Touch displays are spared both as entire hinge-ups and at the subcomponent level. Non-touch displays are only spared at the subcomponent level. NOTE: For display assembly spare part information, see Display assembly subcomponents on page Top cover/keyboard (ash silver) (the keyboard and top cover are spared together) For use in Belgium...
  • Page 25 Item Component Spare part number Battery connector cable (includes the optical drive connector cable) 810928-001 Speakers (includes left and right speakers and cable) 809316-001 System board (includes replacement thermal materials): All system boards use the following part numbers: xxxxxx-001: Without the Windows operating system xxxxxx-501: Windows 8.1 Standard xxxxxx-601: Windows 10 For use in models with UMA graphics...
  • Page 26 Item Component Spare part number (15) Heat sink assembly (includes replacement thermal materials): For use in models with discrete AMD Radeon R7 M360 (Meso-XT) graphics 806760-001 For use in models with discrete graphics 809105-001 For use in models with UMA graphics AMD Radeon R5 806759-001 For use in models with UMA AMD Radeon R6 graphics 809104-001...

  • Page 27: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel (includes screw covers) 809291-001 Touch screen sensor touch screen sensor is spared with the display panel Webcam/microphone moduletouch screen 810961-001 Webcam/microphone module touch screen and non-touch screen 806758-001 Display panel (16:9 Ultra Wide Aspect Ratio [43.9-cm 17.3-in]; includes screw covers) Antiglare HD+ touch screen 809300-001 Antiglare FHD+ touch screen...

  • Page 28: Miscellaneous Parts

    Sparkling black models for use with touch screen 810948-001 Pale gold models non-touch screen 836856-001 Pale gold models for use with touch screen 836857-001 Miscellaneous parts Component Spare part number HP Smart AC adapter: 65-W, non-PFC, 3P 4.5 mm 710412-001 Chapter 3 Illustrated parts catalog...
  • Page 29 Component Spare part number 45-W non-PFC, non-slim HP Smart AC adapter (for use in all countries and regions except for the 741727-001 People’s Republic of China and India) Power cord (3-pin, black, 1.0-m): For use in Denmark 755530-081 For use in Europe, the Middle East, and Africa...

  • Page 30: Mass Storage Devices

    Mass storage devices Item Component Spare part number DVD+/-RW Double-Layer SuperMulti Drive For use in natural silver models 809304-001 For use in blizzard white models 809305-001 For use in cobalt blue models 809307-001 For use in peachy pink models 809308-001 For use in violet purple models 809309-001 For use in sunset red models...

  • Page 31: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 32: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 33: Packaging And Transporting Guidelines

    Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...
  • Page 34 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 35: Removal And Replacement Procedures For Customer Self-Repair Parts

    Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 36: Optical Drive

    Rotate the battery upward (3), and then remove the battery from the computer (4). Optical drive Description Spare part number Optical drive (DVD+/-RW Double-Layer SuperMulti) For use in natural silver models 809304-001 For use in blizzard white models 809305-001 For use in cobalt blue models 809307-001 For use in peachy pink models 809308-001...
  • Page 37 Remove the optical drive (2) by sliding it out of the optical drive bay. Reverse this procedure to reassemble and install the optical drive. Component replacement procedures...
  • Page 38 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 39: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 40: Bottom Cover

    Bottom cover Description Spare part number Bottom cover hinge caps 809312-001 Rubber screw covers 809314-001 Bottom cover For use in violet purple models 809290-001 For use in sunset red models 809286-001 For use in blizzard white models 809287-001 For use in cobalt blue models 809288-001 For use in natural silver models 809285-001...
  • Page 41 Description Spare part number For use in the United States (touchscreen) 836859-001 For use in French Canada (touchscreen) 836860-001 Before removing the bottom cover, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 42 Remove the two screw covers (1) from near the battery bay. Remove the two Phillips PM2.5×6.5 screws from near the battery bay (2). Remove the two Phillips PM2.0×2.0 flat screws from the optical drive bay (3). Remove the seventeen Phillips PM screws that secure the top cover to the computer. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 43: Remove Display

    Use a non-marking tool to disengage the bottom cover from the computer. Work around the seams on all sides of the computer. CAUTION: To avoid damaging the cover, do not pry the cover near the optical drive bay. Reverse this procedure to install the bottom cover. Remove Display NOTE: The display panel can be removed once the bottom cover is removed.

  • Page 44: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket. Description Spare part number 2-TB, 5400-rpm, 2.5-inch 801808-005 1-TB, 5400-rpm, 2.5-inch, hybrid 8 GB SSD 731999-005 1-TB, 5400-rpm, 2.5-in 778192-005 750 GB, 5400 rpm, 2.5 in 778190-005 500-GB, 5400-rpm, 7 mm, hybrid 8 GB SSD 778186-005...

  • Page 45: Wlan Module

    Lift the hard drive from the computer (2). Disconnect the hard drive connector and cable (1) from the hard drive. To disassemble the hard drive, pull the brackets away from each side of the hard drive (2). Reverse this procedure to reassemble and install the hard drive. WLAN module Description Spare part number...
  • Page 46 Description Spare part number Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + Bluetooth 4.0 M.2 Combo Adapter 792608-005 Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + Bluetooth 4.0 Combo Adapter 806723-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 47 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 48: Rtc Battery

    RTC battery Description Spare part number RTC battery 811080-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 49: Memory Module

    Memory module Description Spare part number 8-GB (PC3L, 12800, 1600-MHz) 693374-005 4-GB (PC3L, 12800, 1600-MHz) 691740-005 2-GB (PC3L, 12800, 1600-MHz) 691739-005 Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 50: Fan

    NOTE: The fan spare part kit includes replacement thermal materials. Description Spare part number 806747-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.

  • Page 51: Heat Sink Assembly

    Remove the fan from the computer (3). Reverse this procedure to install the fan. Heat sink assembly NOTE: The heat sink assembly spare part kit includes replacement thermal materials. Description Spare part number For use in models with UMA graphics AMD Radeon R5 806759-001 For use in models with discrete AMD Radeon R7 M360 (Meso-XT) graphics 806760-001...
  • Page 52 Remove the battery (see Battery on page 27). Remove the optical drive (see Optical drive on page 28). Remove the bottom cover (see Bottom cover on page 32). Remove the fan (see Fan on page 42). To remove the heat sink assembly: Position the computer upright and open it..
  • Page 53 Remove the heat sink (2) from the system board. ● Discrete graphics: Thermal paste is used on the processor and associated heat sink area (1)(2), as well as the graphics chip and associated heat sink area (3)(4). ● UMA graphics: Thermal paste is used on the heat sink (1) and the processor (2). Component replacement procedures...
  • Page 54 Reverse this procedure to reassemble and install the heat sink assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 55: Optical Drive Connector

    Optical drive connector Description Spare part number Optical drive connector (included in the power connector kit) 810928-001 Before removing the optical drive connector, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 56: System Board

    System board NOTE: The system board spare part kit includes replacement thermal materials. Description Spare part number System board (includes replacement thermal materials): All system boards use the following part numbers: xxxxxx-001: Without the Windows operating system xxxxxx-501: Windows 8.1 Standard xxxxxx-601: Windows 10 ●...
  • Page 57 ● Heat sink assembly (see Heat sink assembly on page ● Fan (see Fan on page To remove the system board: Position the computer upright, and then disconnect the following cables from the system board: (1): Clickpad cable (2): Touchpad cable (3): Hard drive cable (4): Optical drive cable (5): Keyboard cable...
  • Page 58 Lift the right side of the system board, and then lift the right side of the system board up to gain access to the USB board cable and connector underneath (2). Disconnect the USB board cable from the connector under the system board. See USB board on page 51 for cable removal instructions.

  • Page 59: Usb Board

    USB board Description Spare part number USB board (includes cable) 809927-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 60: Speakers

    Speakers Description Spare part number Speakers (includes left and right speakers and cable) 809316-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 61: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 809310-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 62: Power Connector

    Power connector Description Spare part number Power connector cable 809295-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 63: Touchpad

    TouchPad Description Spare part number TouchPad board (includes bracket) 811552-001 TouchPad board in pale gold (includes bracket) 836868-001 Before removing the TouchPad, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 64 Lift the bottom of Touchpad and rear bracket up, and then pull it away from computer.(3). NOTE: When installing the TouchPad, note that the metal protrusion that extents from the touchpad is installed UNDER the keyboard shield (4). Reverse this procedure to install the touchpad. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 65: Display Assembly, Non-Touch

    Display assembly, non-touch Component Spare part number Display bezel (includes screw covers) 809291-001 Webcam/microphone module non-touch screen 806758-001 Raw display panel (16:9 Ultra Wide Aspect Ratio [43.9-cm 17.3-in]; includes screw covers) WLED Brightview HD+ non-touch screen 809313-001 WLED Antiglare FHD non-touch screen 809347-001 Display cable HD non-touch screen (includes screw covers) 809292-001...
  • Page 66 Separate the display assembly from the computer (3). If it is necessary to replace any of the display assembly subcomponents: Pry up on each side of the display to disengage the cover and remove the display cover. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 67 Turn the display with the bezel down and the back of the panel up. Disconnect the display cables from the panel and bezel(1), (2). Release the connections (3), (4) and lift the panel (5). To remove the webcam/microphone module, position the display assembly with the top edge toward you.
  • Page 68 Position the display assembly with the top edge toward you. Remove the two Phillips PM2.0×3.0 screws that secure the display panel to the top of the bezel (1). Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the base of the bezel (2).
  • Page 69 To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the clips (1) built into the back of the display, and then remove the antenna cables and transceivers (2). Antennas for non-touch models are available using spare part number 809271-001. NOTE: Number of antennas and transceivers may vary.

  • Page 70: Display Assembly, Touch

    Display assembly, touch Component Spare part number Display bezel (includes screw covers) 809291-001 Touch screen connector board spared with the display panel Webcam/microphone module touch screen 810961-001 Raw display panel (16:9 Ultra Wide Aspect Ratio [43.9-cm 17.3-in]; includes screw covers) Antiglare HD+ touch screen 809300-001 Antiglare FHD+ touch screen...
  • Page 71 Open the display to rotate the hinges upward to an angle (2). Separate the display assembly from the computer (3). If it is necessary to replace any of the display assembly subcomponents: To remove the display cover: Pry up on each side of the display to disengage the cover and remove the back cover. Component replacement procedures...
  • Page 72 Turn the display with the bezel down and the back of the panel up. Disconnect the display cables from the panel and bezel(1), (2). Release the connections (3), (4) and lift the panel (5). To remove the webcam/microphone module, position the display assembly with the top edge toward you.
  • Page 73 Lift the top of the panel (2). To remove the display hinges: Remove the six Phillips PM2.5×2.0 screws (1) from the bottom of the hinges, and the two Phillips PM2.0×2.5 screws from the top of the hinges that secure the display hinges to the display. Remove the display hinges (2).
  • Page 74 To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the clips (1) built into the display enclosure, peel the transceivers from the enclosure (2), and then remove the antenna cables and transceivers. The antennas are available using spare part number 811201-001. NOTE: Number of antennas and transceivers may vary.
  • Page 75 Remove the touch screen sensor Place the panel bezel face down. Release the sensor clips (1) and remove the sensor (2). Component replacement procedures...
  • Page 76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 77: Computer Setup (Bios), Tpm, And Hp Sure Start - Windows 10

    To start Computer Setup, follow these steps: ▲ Start Computer Setup. ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. ● Tablets without keyboards: ▲ Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap to enter Computer Setup.

  • Page 78: Navigating And Selecting In Computer Setup

    Select Main, select Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings. Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10...

  • Page 79: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Select the question mark icon in the taskbar.

  • Page 80: Changing The Boot Order Using The F9 Prompt

    To dynamically choose a boot device for the current startup sequence, follow these steps: Access the Boot Device Options menu: ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter the Boot Device Options menu. ●...

  • Page 81: Tpm Bios Settings (Select Products Only)

    BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.
  • Page 82 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10...

  • Page 83: Computer Setup (Bios), Multiboot, And System Diagnostics - Windows 8

    Computer Setup (BIOS), MultiBoot, and System Diagnostics – Windows 8 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 84: Restoring Default Settings In Computer Setup

    Use the key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. –...

  • Page 85: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 86: Using Multiboot

    From the Start screen, type e, and then click File Explorer. Click your hard drive designation. The hard drive designation is typically Local Disk (C:). Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update.

  • Page 87: Setting A New Boot Order In Computer Setup

    Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu”...

  • Page 88: Setting A Multiboot Express Prompt

    Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu”...

  • Page 89: Using System Diagnostics

    ● Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. ● BIOS Management—You can update or rollback the version of the BIOS on the system. Do not shut down or remove external power during the process.
  • Page 90 Chapter 8 Computer Setup (BIOS), MultiBoot, and System Diagnostics – Windows 8...

  • Page 91: Using Hp Pc Hardware Diagnostics (Uefi) In Windows 10

    Using HP PC Hardware Diagnostics (UEFI) in Windows 10 HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 92 Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. Click Drivers & Downloads. In the text box, enter the product name, and then click Go. – or –...
  • Page 93 10 Using HP PC Hardware Diagnostics (UEFI) in Windows 8.1 HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 94 Select your computer model, and then select your operating system. In the Diagnostic section, click HP UEFI Support Environment. – or – Click Download, and then select Run. Chapter 10 Using HP PC Hardware Diagnostics (UEFI) in Windows 8.1...

  • Page 95: 11 Specifications

    11 Specifications Computer specifications Metric U.S. Dimensions (touch models) Depth 286.75 mm 11.28 in Width 418.8 mm 15.14 in Height (rear) 27.15 mm 1.06 in Weight 2.795 kg 6.17 lb Touch Non-touch Input power Operating voltage and current 18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A – 65 W 19.5 V dc @ 2.31 A –...

  • Page 96: 43.9-Cm (17.3-In) Display Specifications

    43.9-cm (17.3-in) display specifications Metric U.S. Active diagonal size 43.9-cm 17.3-in Thickness 6.0 mm or 4.0 mm 0.157 inch or 0.236 inch Resolution 1920x1080 (FHD) 1600x900 (HD) Surface treatment AntiGlare or BrightView Contrast ratio 300:1 (typical) Brightness 220 nits (typical) Viewing angle Backlight WLED...

  • Page 97: Hard Drive Specifications

    Hard drive specifications 2-TB* 1-TB* 750-GB* 500-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 7.0 mm or 9.5 mm Length 100.4 mm 100.4 mm 100.4 mm 100.6 mm Width 69.9 mm 69.9 mm 69.9 mm 70.1 mm Weight 115.0 g 115.0 g 115.0 g 92.0 g...

  • Page 98: Dvd±Rw Supermulti Dl Drive Specifications

    DVD±RW SuperMulti DL Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD- CD-R and CD-RW ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo- DVD+R, DVD+RW, DVD-R, DVD-RW, CD, Video CD), Multisession CD (Photo-CD, CD- DVD-RAM EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD- R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Center hole diameter...

  • Page 99: 12 Backup And Recovery - Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 100: Creating Hp Recovery Media (Select Products Only)

    Using Windows tools on page 61. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.

  • Page 101: Using Windows Tools

    ● On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page ●...

  • Page 102: Recovering Using Hp Recovery Manager

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see...

  • Page 103: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 104: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 105: 13 Backup And Recovery - Windows 8

    For detailed instructions on various backup and restore options, perform a search for these topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.
  • Page 106 From the Start screen, type backup, and then click Settings. Click Save backup copy of your files with file history. File History windows are launched. Follow the on-screen instructions to use file history to backup files. - or - Click recovery to create a recovery drive using a USB flash drive. - or - Click Windows 7 file recovery, and then click create a system image to create a system image.

  • Page 107: Performing A System Recovery

    The recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

  • Page 108: Using Windows 8 Operating System Media (Purchased Separately)

    Using Windows 8 operating system media (purchased separately) To order a Windows 8 operating system DVD, go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.

  • Page 109: Using Windows Refresh For Quick And Easy Recovery

    During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall. See HP Support Assistant for instructions on reinstalling traditional applications. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.

  • Page 110: Using Hp Software Setup

    Under Remove everything and reinstall Windows, select Get started, and follow the on-screen instructions. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup, and select Apps.

  • Page 111: 14 Power Cord Set Requirements

    14 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 112: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 113 Country/region Accredited agency Applicable note number The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75mm or 1.25mm conductor size.
  • Page 114 106 Chapter 14 Power cord set requirements...

  • Page 115: 15 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
  • Page 116 108 Chapter 15 Recycling...

  • Page 117: Index

    Index Symbols/Numerics right side 6 external media cards 3 3D camera, identifying 8, 9 top 10 computer major components, f11 recovery 99 illustrated 15 action keys computer reset 101 identifying 13 illustrated 18 Computer Setup antennas removing 42 navigating and selecting 75 illustrated 20, 57, 62 fn key, identifying 13 restoring default settings 76...
  • Page 118 HP PC Hardware Diagnostics (UEFI) microphone processor downloading 85 illustrated 19, 57, 62 product description 1 using 83 product description 2 product description model name 1 audio 2 mute light, identifying 11 chipset 1 integrated numeric keypad, display panel 1...
  • Page 119 USB board security cable slot, identifying 6 removing 51 security, product description 3 spare part number 17, 51 sensors, product description 2 USB legacy support 75 service considerations cables 23 vents, identifying 6, 14 connectors 23 video, product description 2 plastic parts 23 serviceability, product description 3 setup utility...
  • Page 120 112 Index...

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