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Returning the
Instrument for
Service
Service T&gs
Original Packaging
Note
The instrument may be shipped in environments within the following
limits:
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . .-40°C to +75OC
Humidity . . . . . . . . . . . . . . . . . . . . . . . . 5% to 90% at 0" to 40°C
Altitude . . . . . . . . . . . . . . . . Up to 15,240 meters (50,000 feet)
The instrument should be protected from temperature extremes which
might cause condensation within the instrument.
If you are returning the instrument to Hewlett-Packard for servicing,
fill in and attach a blue service tag to each instrument section.
Service tags are supplied at the end of this chapter.
Please be as specific as possible about the nature of the problem. If
you have recorded any error messages that appeared on the screen or
have any other specific data on the performance of the instrument,
please send a copy of this information with the instrument.
lb protect the front panel, the front handles must be attached to each
instrument section before shipping.
It is recommended that the original factory packaging materials be
retained for use when shipping the instrument. Because the combined
weight of the two instrument sections is approximately 50 kg (112 lb),
do not package the instrument sections fastened together as one unit.
The instrument sections must be separated and packaged in separate
containers. Pack each section in the original factory packaging
materials if they are available (see Figure l-9). Refer to Table l-2 for
the part numbers of items listed in the figure. Original materials are
available through any Hewlett-Packard Sales and Service Office.
General Information 1-17
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