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Section 5
Solving Problems
Although infrequent, problems that occur are often due to these conditions in the unit:
paper jams or stops, multiple document feeding, and debris. When such a problem occurs,
the light pattern on top of the unit is as shown here:
Note: You should consult your application documentation for information on the meaning of
the bottom light, the application status light. When lit, this light is always yellow (solid or
blinking).
It is important to properly prepare documents for processing (as described in Section 2) to
reduce or eliminate exception conditions that may result in decreased unit performance.
Check that documents are of acceptable size and condition, and ensure that the following
common document defects have been corrected prior to processing:
Creases, folds, curls, and dog-ear corners
Rubber bands, paper clips, staples, or foreign objects
Check stubs and adding machine tapes
Torn, damaged paper, or a damaged item that has not been placed in a carrier envelope
It is recommended that documents be correctly aligned before being inserted into the unit.
See Section 2 for details regarding proper document preparation and loading procedures.
The unit must be maintained as shown in Section 3 to ensure optimum paper handling
and operation.
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