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Installation & Operations Guide - SmartSource Expert Micro Elite
Section 4
Solving problems
Jams in track
Documents jamming in the track are usually the result of
➢ Poor document quality – documents with tears, creases, folds or dog-ears
➢ Foreign objects attached to the documents – tape, staples, adhesives, etc.
➢ Documents which are stapled or taped together
➢ Foreign objects in the track – staples, paper clips, rubber bands etc.
➢ Documents that are too big, or too small – see
Poor feeding
Most feeding problems (poor feeding, skewed documents) are caused by poor document quality or preparation.
Other causes of feed problems
➢ Feeder sensor requires cleaning – see
➢ Foreign objects attached to the documents – tape, staples, adhesives, etc.
➢ Documents which are stapled or taped together
➢ Foreign objects in the track – staples, paper clips, rubber bands etc.
➢ Documents which are poorly-aligned,
➢ Documents that are too big, or too small
➢ Scanner user holds on to document for too long during scanner feeding causing skew or jams.
➢ Scanner user did not align document bottom edge with floor extender (Please see page 15)
Poor quality images
Poor-quality images are usually caused by
➢ Poor document quality – documents with tears, creases, folds or dog-ears.
➢ Foreign objects attached to the documents – tape, staples, adhesives, etc.
➢ Dirt build-up on image cameras – see
June 2019
document size limits
section 3
, above
Cleaning the image
cameras, above
8227 6059-001
above.
Page 27 of 30
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