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Digital Check TELLERSCAN TS250 User Manual

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TELLERSCAN
TS250
®
User Manual
82276492-000 20240726
REVISION G
2024.10.23
Digital Check, the Digital Check logo, TellerScan, and Best Read are registered US trademarks
of Digital Check Corp. All other product names mentioned herein may be trademarks of their
respective owners.
630 Dundee Rd. Suite 210 | Northbrook IL 60062
Tel: 847.446.2285 | Fax: 847.441.5507
www.digitalcheck.com
© 2023 Digital Check Corp.

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Summary of Contents for Digital Check TELLERSCAN TS250

  • Page 1 2024.10.23 Digital Check, the Digital Check logo, TellerScan, and Best Read are registered US trademarks of Digital Check Corp. All other product names mentioned herein may be trademarks of their respective owners. 630 Dundee Rd. Suite 210 | Northbrook IL 60062 Tel: 847.446.2285 | Fax: 847.441.5507...
  • Page 2 TellerScan TS250 Installation Document Feeding Issues Unboxing the TS250 Clearing Jams TellerScan TS250 Features TellerScan TS250 Troubleshooting External View of the TellerScan TS250 Rear View of the TellerScan TS250 Image Quality MICR Errors TellerScan TS250 Initial Setup New User Notice...
  • Page 3 ABOUT THE TELLERSCAN TS250 The TellerScan TS250 is an easy-to-use, high-volume check scanner that automatically scans the front and/or back side of checks and reads the Magnetic Ink Character Recognition (MICR) code line. The images and data are then transmitted through a Universal Serial Bus (USB) interface to the PC.
  • Page 4 TELLERSCAN TS250 INCLUDED EQUIPMENT TellerScan TS250 Check Scanner 24.0V / 100V-240V 50/60Hz voltage sensing, external power supply and cord Digital Check part number: 82275802 (Field Orderable Part Number 82275943-000) Ink cartridge – USB 2.0 cable (10 ft) Digital Check part number: MS0083...
  • Page 5 Remove the top plastic insert to access the together. scanner. Grab the scanner from the rolled bag and from the bottom base and remove the tape and bag. (Blue Arrows) TellerScan TS250 User Manual ® Pg. 3 82276492-000 20240726 Revision G © 2024 Digital Check Corp.
  • Page 6 TELLERSCAN TS250 FEATURES External View of the TellerScan TS250 Exit Pocket Smart Button Wireform Extender & LED Status Indicator Floor Extender View of TS250 with Extenders Pulled Out Rear View of the TellerScan TS250 Power Connector USB Connector TellerScan TS250 User Manual ®...
  • Page 7 Do not connect the USB cable from the scanner to your PC before installing the drivers or the scanning application / software. Digital Check does not provide scanning software. Please contact your bank or other solution provider for further assistance with installing the driver or getting the scanning software set up or installed.
  • Page 8 TellerScan TS250 User Manual ® Pg. 6 82276492-000 20240726 Revision G © 2024 Digital Check Corp.
  • Page 9 PC and to test the various scanner functions. Note: The USB driver and test software for the TS250 need to be acquired from Digital Check support. Please call support at: (1) 847-446-2285 or email: support@digitalcheck.com.
  • Page 10 Blinking Purple LED: Cleaning is required, and a scanning application has successfully acquired the scanner. A Digital Check cleaning card is needed to clean the scanner. See the Cleaning the TS250 section for additional information on how to clean the scanner. Note: Press the Smart Button 3 times within 3 seconds to start the scanner’...
  • Page 11 CIS cameras until it is gripped by the scanner, or around the area where the arrows intersect. The ID card will exit into the scanner exit tray after it is scanned. TellerScan TS250 User Manual ® Pg. 9 82276492-000 20240726 Revision G © 2024 Digital Check Corp.
  • Page 12 Wait for the indicator Connect the USB cable for only. light on the Smart an RNDIS network connection Button to turn red. then re-boot the scanner. TellerScan TS250 User Manual ® Pg. 10 82276492-000 20240726 Revision G © 2024 Digital Check Corp.
  • Page 13 Reach to the back of the scanner and swing the right-side cover open. Front CIS Exit Cover Door Swing the front Contact Image Sensor (CIS) door open. TellerScan TS250 User Manual ® Pg. 11 82276492-000 20240726 Revision G © 2024 Digital Check Corp.
  • Page 14 The Smart Button LED on the scanner will light up when the typical for easy access and cleaning of the cleaning interval is reached. Use a Digital Check cleaning card to clean document track. the scanner rollers. See the Cleaning Process section for additional information. Inspect the quality of the captured images on a regular basis.
  • Page 15 USING THE TS250 CLEANING MODE AND A SCANNER CLEANING CARD Use Digital Check scanner cleaning cards (PN: IS0033 - available at www.store.digitalcheck.com) for regular cleaning maintenance. Note: To maintain optimal performance, it is recommended to use a cleaning card after every 10,000 items scanned. This process takes less than five minutes to complete.
  • Page 16 Insert the separator assembly back into the scanner, push down completely to lock into place, and place the top center cover back on the scanner. TellerScan TS250 User Manual ® Pg. 14 82276492-000 20240726 Revision G © 2024 Digital Check Corp.
  • Page 17 45-degree angle. See the Accessing the TellerScan TS250 section for additional information on how to open and access the scanner. TellerScan TS250 User Manual ® Pg. 15 82276492-000 20240726 Revision G © 2024 Digital Check Corp.
  • Page 18 Drive-up teller pneumatic tubes and static buildup can also cause MICR errors; verify that the scanner is at least 6 inches away from these types of devices as well. TellerScan TS250 User Manual ® Pg. 16 82276492-000 20240726 Revision G © 2024 Digital Check Corp.
  • Page 19 However, the rated character yield on the ink cartridge is between 5-7 million characters. Do not shake or drop the cartridge; this can cause printing to fail. Digital Check recommends keeping a spare cartridge available. What is the Entry Tray Capacity? The entry tray can accept up to 100 standard checks in good condition at a time.
  • Page 20 Front ID Input: ID cards and items up to 3.375" x 2.25" Windows 11, Windows 10 (32/64 bit) (85.60 x 53.98 mm) macOS and Linux (Contact Digital Check Technical ID Cards must conform to ISO/IEC 7810 standard (ID-1 Support for specific versions supported)
  • Page 21 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference-causing equipment standard entitled “Digital Apparatus,” ICES-003 of the Department of Communications. TellerScan TS250 User Manual ® Pg. 19 82276492-000 20240726 Revision G © 2024 Digital Check Corp.
  • Page 22 Technical Support and More Digital Check, the Digital Check logo, TellerScan, and Best Read are registered US trademarks of Digital Check Corp. All other product names mentioned herein may be trademarks of their respective owners. 630 Dundee Rd. Suite 210 | Northbrook IL 60062 Tel: 847.446.2285 | Fax: 847.441.5507...