Digital Check SmartSource Expert Micro Elite Installation And Operation Manual page 29

Installation & Operations Guide - SmartSource Expert Micro Elite
Problem
Topic
Readers
Readers
(cont'd)
Ethernet Issues (Expert
Micro Elite)
June 2019
Condition/Problem
MICR reader has an
excessive reject rate
OCR reader has an
excessive reject rate
Unit does not connect to local
network
8227 6059-001
Possible Cause
Items have poor MICR
print quality, or are
worn/soiled
Inadequate work
preparation
Staple/Debris near
reader
Incorrect track speed
Reader affected by
electrical "noise"
Items have poor OCR
print quality
Inadequate work
preparation
OCR scan band
incorrectly defined,
reader is not looking at
correct area of the
document
Network connection problem.
Unit's Internet Protocol (IP) address
does not match network settings.
PC firewall is blocking the network
connection.
Corrective Action
Frequently-reused items
(like cash tickets or batch
headers) should be
replaced with a fresh
supply. If possible, ask
document provider to
correct print quality
problems.
Ensure work is properly
aligned, and loaded
correctly in the feed area
so it is presented properly
to the MICR read head
Inspect reader area for
staple on magnet or debris
lodged at MICR head,
remove if found.
Depot service required
Depot service required
May be a document type
or work source. If other
documents read well
suspect print quality
issues with the problem
documents.
Ensure work is properly
aligned, and loaded
correctly in the feed to
reduce skew as
documents pass the
image cameras
Application issue – refer to
your IT or application
provider
Verify that two lights near the
Ethernet connector (back of unit)
indicate normal network activity.
One light on indicates a good
connection. The other blinks when
data is transmitted/received.
Use the Elite Configuration Utility
to check and/or modify the IP
address of the unit. The Elite
Configuration Utility can be
downloaded from the Digital
Check website,
www.digitalcheck.com
The factory default IP address is
192.168.1.101
Follow configuration instructions
for PC and/or firewall software.
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