Digital Check SMARTSOURCE ELITE Series User Manual

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SMARTSOURCE® ELITE SERIES

User Manual

82274907-006

REVISION F

2024.10.05

Digital Check, the Digital Check logo, TellerScan, and Best Read are registered US trademarks

of Digital Check Corp. All other product names mentioned herein may be trademarks of their

respective owners.

630 Dundee Rd. Suite 210 | Northbrook IL 60062

Tel: 847.446.2285 | Fax: 847.441.5507

www.digitalcheck.com

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Page 1 2024.10.05 Digital Check, the Digital Check logo, TellerScan, and Best Read are registered US trademarks of Digital Check Corp. All other product names mentioned herein may be trademarks of their respective owners. 630 Dundee Rd. Suite 210 | Northbrook IL 60062 Tel: 847.446.2285 | Fax: 847.441.5507...
Page 2 SMARTSOURCE ELITE SERIES - INSTALLATION & OPERATIONS GUIDE SMARTSOURCE® ELITE SERIES • Professional Elite • Merchant Elite • Elite UV • Expert Elite STYLES RELEASED STARTING WITH SERIAL # 918XXXXX: Scanner Description SSM1-ELITE55 SS Merchant Elite Identify with auto retract feeder flag and gray inner cover badge.
Page 3 The only warranties made by Digital Check Corp., if any, with respect to the products described in this docu- ment are set forth in such agreement.
Page 4 Trademarks Digital Check is a registered trademark licensed to Digital Check Corp. in the United States and other countries. SmartSource and SmartSource Elite are registered trademarks of Digital Check Corp. All other brands and products referenced in this document are...
Page 5: Table Of Contents
Processing documents Section 5 Processing ID cards and documents Replacement parts / consumables using the alternate entry. Corporate Headquarters Removing items from pocket Manufacturing Facility Stopped-document conditions SmartSource® Elite Series User Manual 82274907-006 Revision F © 2024 Digital Check Corp.
Page 6: Introduction
CAPABILITIES OVERVIEW The SmartSource Elite series is a family of table-top document scanners that can feed, read, endorse, image, and stack a wide range of financial documents, as well as rigid cards such as driver’ s licenses and ID cards.
Page 7: Smartsource Professional Elite, Expert Elite, Merchant Elite And Elite Uv
Your IT service or application provider should supply details of the exact operation of your software application. SmartSource® Elite Series User Manual Pg. 2 82274907-006 Revision F © 2024 Digital Check Corp.
Page 8 This guide cannot describe all the possible function permutations which a software application may use. Your IT service or application provider should supply details of the exact operation of your software application. SmartSource® Elite Series User Manual Pg. 3 82274907-006 Revision F © 2024 Digital Check Corp.
Page 9: Setting Up The Unit
Uninterruptible Power Supply (UPS), both of which are available from Digital Check. Need Help? • Call Digital Check Support at 847-446-2285 for live customer support. • Online, go to http://www.digitalcheck.com/support for general product information, manuals, downloads, and training/support videos.
Page 10: Opening The Box - Checking Box Contents
(Professional Elite, Expert Elite and Elite UV only) 1-Line Inkjet Cartridge – PN: MS0083 Elite 55 Models Multi-line Inkjet Cartridge – PN: 822120984 Pro Elite, Pro Elite Plus, Expert Elite SmartSource® Elite Series User Manual Pg. 5 82274907-006 Revision F © 2024 Digital Check Corp.
Page 11: Basic Layout Of Your Smartsource Elite
Power, Ethernet and USB Cable Document Limit – Entry (In Back) Slides Out Front Cover – Snaps Open Floor Extender – Slides Out Power/Start-Stop Button SmartSource® Elite Series User Manual Pg. 6 82274907-006 Revision F © 2024 Digital Check Corp.
Page 12: Connecting Cables And Powering On The Unit
Use only the power supply ‘brick’ that was packed with your SmartSource Elite. Do not exchange power supply ‘bricks’ between units, or use non-Digital Check-supplied power supplies, even if they look similar. Step Plug the power cord from the power supply ‘brick’ into the SmartSource Elite, then plug the AC power cord into an AC outlet.
Page 13: Installing The Inkjet Cartridge-4 Line
Step 6: Once the cartridge is in place, press the top of the housing down until the housing latches shut. SmartSource® Elite Series User Manual Pg. 8 82274907-006 Revision F © 2024 Digital Check Corp.
Page 15: Operating The Unit
Processing exception during Varies depending upon application Light blinks quickly until exception is document flow – refer to IT or application provider cleared SmartSource® Elite Series User Manual Pg. 10 82274907-006 Revision F © 2024 Digital Check Corp.
Page 16: Led Status Indicator And
Waiting for the application to connect. Scanner in standby mode. Fast blink Purple: Waiting for the application, cleaning required Fast blinking Red: Scanner power cycle required SmartSource® Elite Series User Manual Pg. 11 82274907-006 Revision F © 2024 Digital Check Corp.
Page 17: Preparing For Document Flow
0.030” (0.75 mm). Thicker cards, or credit cards with embossed characters, should not be fed – they may jam in the unit, and the image quality may be degraded. The SmartSource Elite series is designed to process documents adhering to Digital Check Document Design Guidelines 4326 6808.
Page 18: Inserting Documents And Aligning
Insert documents into the feed hopper as shown. On Professional Elite, Expert Elite and Elite UV units, the feed hopper will open automatically. On Merchant Elite units, the feed hopper will need to be opened manually by pushing back the grey flag. SmartSource® Elite Series User Manual Pg. 13 82274907-006 Revision F © 2024 Digital Check Corp.
Page 19: Processing Documents
ID card. Do no hold on to the ID card. The card will be returned to the front pocket. SmartSource® Elite Series User Manual Pg. 14 82274907-006 Revision F © 2024 Digital Check Corp.
Page 20: Removing Items From Pocket
Avoid pulling the document straight up and out of the track, if possible. SmartSource® Elite Series User Manual Pg. 15 82274907-006 Revision F © 2024 Digital Check Corp.
Page 21: Simpleswitch Connectivity (Expert Elite Only)
RNDIS Mode (Network over USB) 3. Reboot the scanner. 1. Remove Ethernet cable. 2. Plug in USB cable. RNDIS Mode Ethernet Mode 3. Reboot the scanner. SmartSource® Elite Series User Manual Pg. 16 82274907-006 Revision F © 2024 Digital Check Corp.
Page 22: Ethernet/Rndis To Usb Mode
To indicate the scanner is now in the USB connectivity mode the LED will be blue during the initial startup. Click Here to Watch Video Instructions or visit digitalcheck.com/ExpertEliteUSB SmartSource® Elite Series User Manual Pg. 17 82274907-006 Revision F © 2024 Digital Check Corp.
Page 23: Reset Network Parameters
After a few seconds you will hear another audible "chirp" from the scanner indicating the settings have taken effect. Step 3: The system will power off and will be reset to factory default upon the next power up. SmartSource® Elite Series User Manual Pg. 18 82274907-006 Revision F © 2024 Digital Check Corp.
Page 24: General Cleaning Of The Unit
For cleaning sensors, image sensors and track walls, isopropyl alcohol may be used, preferably diluted 50% with water. Cleansing wipes pre-soaked with suitable solvent are available from Digital Check, store.digitalcheck.com, online store, SmartSource Professional Elite Consumables & Accessories, part number 751804907.
Page 25: Cleaning The Image Sensors
If foreign objects cannot be blown out with compressed air, you can attempt to remove them using a non-metallic tool or probe such as the Digital Check track- cleaning tool (available from Digital Check, store.digitalcheck.com, part number 750381907). Do not use any metallic tool or probe, as damage to the track walls and other parts may result.
Page 26: Cleaning The Endorser Cartridge
If cleaning the nozzles does not improve the print quality, then the ink cartridge is probably empty. Below is the 4-line inkjet cartridge, Part # 822120984: Only use Digital Check supplied ink cartridges in you Digital Check Scanner SmartSource® Elite Series User Manual...
Page 27 The replacement felt pad assembly slides in upwards and ‘snaps’ into place. Replacement felt assemblies are available from Digital Check, store.digitalcheck.com, part number 8227 4203-000 for the 4-line Inkjet. Single line Inkjet replacement felt assembly part number is 82275914-000.
Page 28: Solving Problems
If poor feeding persists, even with improved document preparation, then the consumables should be replaced or refreshed. SmartSource® Elite Series User Manual Pg. 23 82274907-006 Revision F © 2024 Digital Check Corp.
Page 29: To Replace The Feed Rollers
Once all 3 faces of a separator have been used, it can be replaced with a new separator, which provides a further 3 new working faces. SmartSource® Elite Series User Manual Pg. 24 82274907-006 Revision F © 2024 Digital Check Corp.
Page 30: To Remove And Examine The Separator
Light print or poor contrast may also be caused by print quality settings contained in your application. If problems persist, consult with your application provider. SmartSource® Elite Series User Manual Pg. 25 82274907-006 Revision F © 2024 Digital Check Corp.
Page 31: Detailed Troubleshooting Chart
In Device Manager, ensure may not be installed/loaded “SmartSource Pro/Value” ap- pears/disappears from Jungo folder when unit is turned on/off. Update or reinstall SmartSource Elite software as needed. SmartSource® Elite Series User Manual Pg. 26 82274907-006 Revision F © 2024 Digital Check Corp.
Page 32 IP ad- settings. dress of the unit. The Elite Con- figuration Utility can be down- loaded from the Digital Check website, www.digitalcheck.com The factory default IP address is 192. 1 68. 1 . 1 01...
Page 33 Return for service if belt is broken or cannot be moved by hand. SmartSource® Elite Series User Manual Pg. 28 82274907-006 Revision F © 2024 Digital Check Corp.
Page 34 Dirty hopper sensor Clean the hopper sensor Defective hopper sensor Return unit for service SmartSource® Elite Series User Manual Pg. 29 82274907-006 Revision F © 2024 Digital Check Corp.
Page 35 MICR read head Staple/Debris near reader Inspect reader area for staple on magnet or debris lodged at MICR head, remove if found. SmartSource® Elite Series User Manual Pg. 30 82274907-006 Revision F © 2024 Digital Check Corp.
Page 36 Refer to your IT or application Front or Rear or Both Imaging is not enabled or is not images missing for configured correctly provider every document SmartSource® Elite Series User Manual Pg. 31 82274907-006 Revision F © 2024 Digital Check Corp.
Page 37 If a cartridge is properly installed in more than one scanner and still fails it must be replaced with a new cartridge. SmartSource® Elite Series User Manual Pg. 32 82274907-006 Revision F © 2024 Digital Check Corp.
Page 38: Replacement Parts / Consumables
SS Merchant Elite-Identify with auto retract feeder flag and gray inner cover badge. SSM1-ELITE55-IJ 55 DPM Elite-1-Line Ink Jet SSP1-ELITE155 170 DPM Elite-4-Line Ink Jet SSP1-ELITE75 75 DPM Elite-4-line Ink Jet SmartSource® Elite Series User Manual Pg. 33 82274907-006 Revision F © 2024 Digital Check Corp.
Page 39 A male to B male USB Cable AC line cord Order by contacting the Digital Check at 847-446-2285 and specifying style B25-LC. A representative will assist you in specifying the correct style of line cord connector for your geographic region.
Page 40: Corporate Headquarters
Technical Support and More Digital Check, the Digital Check logo, TellerScan, and Best Read are registered US trademarks of Digital Check Corp. All other product names mentioned herein may be trademarks of their respective owners. 630 Dundee Rd. Suite 210 | Northbrook IL 60062 Tel: 847.446.2285 | Fax: 847.441.5507...

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