Printer Errors - Avery Dennison SNAP 700 Operator's And Service Manual

User's Manual—SNAP™ 700 Printer

10.5 Printer Errors

Voice Message
Knife Error. Press
start to continue.
The stacker is full.
Remove labels from
the stacker.
Stacker sensor error.
Remove labels from
the stacker.
Open the top
(bottom) print station
for a single sided
format
Lower (Upper) print
station error. Printer
requires service.
Printer errors are indicated by either the Supply or Error light being on.
When the Supply light is on, the printer supplies (stock or ink) require attention.
Generally, this means the stock or one of the ink rolls is empty, or the stacker is
full.
If the Error light is on, some condition occurred that would not allow the printer to
continue printing.
Whenever either the Supply or Error light is on, pressing the Voice button will
play a message describing the problem. If you are using PCMate Platinum, an
error message will be displayed in the Printer Status box of the Virtual Front
Panel.
The table below shows all of the printer error messages, along with a description
of the problem and some possible solutions. Error messages shaded in gray
apply to printer firmware version 3.23.06.12 and earlier. These were changed to
clarify that the errors are software errors and do not indicate that the MCB is
defective. They are replaced by the SOFTWARE XXX PRESS START message
(see the description for details).
Prompt
KNIFE DID NOT HOME
STACKER FULL
STACKER SENSOR ERROR
OPEN TOP (BOTTOM)
PRINTHEAD
ST1 (2) LOW TEMP READ
ERR
Description
The knife did not complete the cut properly, or the
knife could not initialize properly. Try again. If this
happens frequently or continuously, the knife needs
service
The stacker is full.
stacker. If this error occurs when there are no labels
on the stacker, the stacker requires service.
This error occurs when the stacker tries to position
the platform before printing. The platform position
sensor did not respond as expected. This is usually
caused by labels blocking the sensor. Remove all
labels from the platform and try again. If the error
still occurs, the stacker requires service.
The SNAP printers are capable of printing on either
the top or bottom printheads, both, or neither (cut
only). The unused print station roller(s) must be
open.. This eliminates the need to install ink on the
unused station. If this error occurs when the bottom
station roller is open, the head open sensor is not
working.
This error indicates that the upper or lower printhead
temperature is out of normal range. This is generally
caused by a disconnected printhead.
printhead connections.
change the printhead. If the error still occurs, replace
the printhead cable. If the error still occurs, replace
the MCB.
Remove all labels from the
Check the
If the error still occurs,
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