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Bosch SHP65TL5UC Repair Instructions

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1
SAFETY ................................................... 3
1.1
General hazards ............................................................ 3
1.2
Electrical shock / fire hazards ...................................... 3
1.3
Plumbing / scalding hazards ........................................ 3
1.4
Safety warning symbols ............................................... 4
1.5
Safety warning levels .................................................... 4
2
INSTALLATION ....................................... 5
2.1
Pre-Install checklist....................................................... 5
2.2
Electrical connection .................................................... 5
2.3
Water connection .......................................................... 7
2.4
Drain hose connections ................................................ 8
2.5
Leveling dishwashers ................................................... 9
2.6
Attaching mounting brackets ..................................... 10
2.7
Installing toe kicks ...................................................... 10
3
OPERATION .......................................... 11
3.1
Control layout .............................................................. 11
3.2
Using controls ............................................................. 11
3.3
Resetting the dishwasher ........................................... 12
3.4
Interrupting a cycle ..................................................... 12
3.5
Changing basic settings ............................................. 12
3.6
Dishwasher set up ...................................................... 14
3.7
Sales demo mode (showroom) .................................. 15
4
COMPONENTS ..................................... 16
4.1
Operating and power modules ................................... 16
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4.2
Door latch .................................................................... 18
4.3
Dispenser ..................................................................... 18
4.4
Heat pump .................................................................... 19
4.5
Drain pump .................................................................. 21
4.6
Safety systems ............................................................ 23
4.7
Water inlet / condensation system ............................ 24
4.8
Water switch ................................................................ 25
4.9
Info Light (selected models) ....................................... 25
4.10
Door spring .................................................................. 26
4.11
Terminal box ................................................................ 26
4.12
Aqua sensor ................................................................ 27
4.13
Drain hose .................................................................... 27
4.14
Sump ............................................................................ 28
4.15
Sump filters ................................................................. 29
4.16
Tank with base and sump ........................................... 29
4.17
Water softener (selected models) .............................. 30
4.18
Time Light (selected models) ..................................... 32
4.19
Emotion light (selected models) ................................ 33
4.20
Operation ..................................................................... 34
4.21
Serial label (warranty information) ............................ 35
5
REPAIR .................................................. 36
5.1
Access .......................................................................... 36
5.2
Controls ....................................................................... 44
5.3
Dispenser ..................................................................... 47
5.4
Door latch .................................................................... 49
5.5
Water valve .................................................................. 50
Page 1 of 82

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  Summary of Contents for Bosch SHP65TL5UC

  • Page 1: Table Of Contents

    Door latch ..............18 SAFETY ........... 3 Dispenser ..............18 General hazards ............3 Heat pump ..............19 Electrical shock / fire hazards ........3 Drain pump ..............21 Plumbing / scalding hazards ........3 Safety systems ............23 Safety warning symbols ..........4 Water inlet / condensation system ......
  • Page 2 Drain pump ..............51 Aqua sensor ..............51 Water inlet control ............52 Sump parts (inside tank) ..........53 5.10 Float (safety system)........... 53 5.11 Door hinge levers ............54 5.12 Heat pump ..............54 5.13 Water switch ..............56 5.14 Backflow valve ............
  • Page 3: Safety

    SAFETY The customer has the responsibility of ensuring that the dishwasher electrical installation is in compliance with all national and local electrical codes and ordinances. The dishwasher is General hazards designed for an electrical supply of 120VAC, 60 Hz, connected to a dishwasher-dedicated, properly grounded electrical circuit with Don’t use the dishwasher until it is completely installed.
  • Page 4: Safety Warning Symbols

    Safety warning symbols Safety warning levels Symbol Meaning Identification Meaning Imminent danger which may result in death or DANGER General warning information serious injury if not avoided. WARNING Potentially imminent danger which may result in death or serious injury if not avoided. Danger of electric shock CAUTION Potentially imminent danger which may result...
  • Page 5: Installation

    INSTALLATION Electrical connection Install the dishwasher according to the NATIONAL ELECTRICAL CODE in the United States or the CANADIAN ELECTRIC CODE C22.1-latest edition in Canada as well as any provincial/state or municipal or local codes that apply. 2.2.1 Electrical supply NOTE: The following installation instructions include excerpts The dishwasher is designed for an electrical supply of 120VAC,...
  • Page 6 2.2.2.1 Hard-wire connections to supplied junction box 2.2.2 Electrical Installation Connect the electrical supply as follows: Turn power off at the fuse box. The dishwasher electrical supply • Make sure the household receptacle meets the electrical junction box and dedicated receptacle must in an accessible supply requirements as well as national and local codes.
  • Page 7: Water Connection

    2.2.2.2 Connections to power module 2.3.2 Installation • Install an easily accessible shut-off valve (not supplied) in the When completed with either method, plug the dishwasher power cord into the rear of the power module until it “clicks”. hot water supply line. If using a solder joint instead of a compression fitting, be sure to make all solder connections before connecting the water supply line to the dishwasher.
  • Page 8: Drain Hose Connections

    Drain hose connections CAUTION: Always use a non-metallic tie to support the drain hose to provide the high loop. A metallic tie can be Plumbing installations will vary - refer to local codes. The heated by hot water and melt / cut a hole in the drain hose, maximum length of the drain hose (with drain extension kit causing leaking.
  • Page 9: Leveling Dishwashers

    2.4.2 Drain hose support bracket Leveling dishwashers A bracket is provided to support the drain hose behind the • Using a level, level the dishwasher horizontally by turning dishwasher. It is be used to provide the high loop for proper the front feet clockwise to raise it or counter-clockwise to draining.
  • Page 10: Attaching Mounting Brackets

    • Crimp the bracket tab downward with pliers to fix the bracket Attaching mounting brackets in place. Top mounting is used for countertops made of wood or other materials that can be easily drilled. Side mounting is used for countertops made of marble, granite, or other hard materials that cannot be easily drilled.
  • Page 11: Operation

    OPERATION 3.2.2 Features The Sanitize light in the display comes on after the Sanitize Control layout option was chosen with Heavy, Auto or Normal cycles when the cycles have finished, showing dishes have been sanitized according to NSF standards. The Sanitize option isn’t available with Delicate, Speed60 or Rinse cycles.
  • Page 12: Resetting The Dishwasher

    The Delicate option can be chosen only with Heavy, Auto and Interrupting a cycle Normal cycles. It’s best used for lightly soiled items. To interrupt a wash cycle, press the On / Off button to turn the dishwasher off. To resume the wash cycle, press the On / Off button again to turn the dishwasher on.
  • Page 13 3.5.2 End of Cycle Tones (SHX / SHV models) 3.5.4 Changing rinse-aid settings (selected models) Press the On / Off button to turn the dishwasher on. While The amount of rinse aid dispensed can be set from “r:00” (off) to pressing and holding the “A”...
  • Page 14: Dishwasher Set Up

    Dishwasher set up 3.6.3 To select and change settings To select the setting to be changed, press button “A” to scroll Many dishwasher settings can be changed on the fascia panel through possible selections (see chart below). To change the and will be stored in memory until changed again.
  • Page 15: Sales Demo Mode (Showroom)

    Sales demo mode (showroom) 3.7.3 Running the sales demo mode program • Press the “C” button (below) to start the customer service 3.7.1 Preparing dishwashers test program. The display will show “1:23”. • To run the sales demo mode program: Do NOT disconnect drain pumps when using sales demo programs.
  • Page 16: Components

    COMPONENTS 4.1.2 Capa-Touch (Series 500/800) Series 500 / 800 operating modules don’t have physical buttons, using Capa-Touch (capacitive touch) buttons. HINT: = A video is available on QF. There is no link for this icon – clicking onto it doesn’t take you to the video. There are 14 buttons, with a sensor underneath each one.
  • Page 17 • Any film on the display will affect button capacitance and CAUTION: Using harsh cleaners can damage capacitive operation, so it’s critical displays are wiped clean. touch displays. • Because system based human finger capacitance, it doesn’t detect well when gloves are worn. CAUTION: Not wiping water from capacitive touch •...
  • Page 18: Door Latch

    The dishwasher won’t start if the door isn’t closed securely or if Door latch the door latch is misaligned. Push the door closed until the door latch closes (i.e. until the latch clicks). If the dishwasher starts, The door latch on top of the tank has a magnet sensed by a Hall- educate the customer on closing the door securely.
  • Page 19: Heat Pump

    During each wash program, the dispenser operates twice, once Detergent tablets dissolve more slowly if there’s moisture left in to dispense detergent and again to dispense rinse-aid. the detergent dispenser. Two plastic ribs in the detergent cup prevent detergent tablets from “sticking” to the cup. 1.
  • Page 20 4.4.2 Heat pump operation The impeller draws water into the pump and circulates it inside the cylindrical heating element. The guide wheel directs the water through the pump outlet to the water switch to be directed to the spray arms. While water is being circulated, the BLDC (Brushless DC) motor senses the pump status based on the current (amp) draw of the motor windings:...
  • Page 21: Drain Pump

    • Resistances as follows: Drain pump o 1 – 2: 80.5 Ω (@ 68 ºF) o 2 – 3: 80.5 Ω (@ 68 ºF) 4.5.1 Drain pump basics o 3 – 1: 80.5 Ω (@ 68 ºF) The BLDC (Brushless DC) 9-vane drain pump has variable speed To remove the drain pump, rotate it clockwise and pull it out.
  • Page 22 The motor senses if the pump is blocked. Using brief, intermittent 4.5.5 Siphoning bursts, the pump tries several times to loosen the blockage. Siphoning may occur in any type of drain pump when low water If draining is disrupted by a blockage or kink in the drain hose, flow allows a siphon (suction) to develop, pulling waste water draining is stopped and an error code is stored in memory.
  • Page 23: Safety Systems

    Safety systems 4.6.2 Overflow channel Several safety systems in dishwashers guard against leaking. The overflow channel (gutter) directs any water escaping past the Leaking water is directed into the base where it’s detected by the door into the base where it’s detected by the float switch. float switch, which stops the wash cycle, turns off the water valve (if it’s on) and turns on the drain pump.
  • Page 24: Water Inlet / Condensation System

    Water inlet / condensation system 4.7.1 Water inlet valve The time-fill water inlet system lies next to the left side of the A plastic mounting bracket secures the hot water inlet valve on tank. It doesn’t fill water into the bottom of the tank through the the rear of the base.
  • Page 25: Water Switch

    Water switch Water switch disks rotate continually, counterclockwise (ccw) based on the wash program and water clarity (i.e. directed by the control and aqua sensor). When water Mounted underneath sumps, water switches consist of a motor- is clear, the water switch directs water to the upper or lower spray operated disk with seven holes, which rotates under three sump arm.
  • Page 26: Door Spring

    4.10 Door spring 4.11 Terminal box The door spring mechanism uses a “sliding” pulley and cord to All dishwashers have terminal boxes with covers, conduit / cord provide proper tension and enable self-closing. The fixed sliding exits and dishwasher cords. The dishwasher cord plugs into pulley is attached by two screws (including one inside the bottom the power module, accessed through the left rear of the pulley).
  • Page 27: Aqua Sensor

    4.12 Aqua sensor 4.13 Drain hose The one-piece aqua sensor, located above the drain pump, Dishwashers use a drain hose connected to the water level senses water cleanliness and allows the dishwasher control to control and exiting the rear of the dishwasher near the water inlet shorten wash / rinse cycles to save energy.
  • Page 28: Sump

    4.14 Sump The inside of the sump has a couple of caps / covers to enhance water flow. Filtered water drains into the sump, where it is pumped through the water switch into the spray arms or drained out. The sump provides attachment positions for the heat pump, drain pump, water switch, aqua sensor and backflow valve.
  • Page 29: Sump Filters

    4.14.3 Backflow valve 4.16 Tank with base and sump The backflow valve is located inside the sump at the outlet to the 4.16.1 Base drain hose. It prevents waste water from entering the sump. The plastic assembly is cast into one piece and contains mounting provisions for all parts mounted to it.
  • Page 30: Water Softener (Selected Models)

    4.17 Water softener (selected models) 4.17.1 Softening The synthetic resin beads have a negative charge (“-“), which The water softener (ion exchanger) consists of a container with attracts positively charged (“+”) calcium (Ca) and magnesium fine-grained, synthetic resin beads. The beads use dishwasher (Mg) ions of hard water in the softener.
  • Page 31 4.17.3 Regeneration valve 4.17.5 Low salt detection The 2-way regeneration valve directs hard water into the softener The transmitter LED sends a beam of light into the salt dispenser. and salty brine from the salt dispenser to the softener (for Any salt present will block the beam.
  • Page 32: Time Light (Selected Models)

    4.18 Time Light (selected models) Light from an LED shines through a lens and is spread uniformly across an LCD screen. The image from this screen is reflected by the deflection mirror through a projection lens to the floor. The Time Light goes beyond the Info Light, showing the remaining time and wash cycle progress onto the floor.
  • Page 33: Emotion Light (Selected Models)

    4.19 Emotion light (selected models) The Emotion Light, located at the top of the dishwasher above the cutlery drawer, lights up the inside of the dishwasher. It’s blue or white light provides a soothing glow. It comes on whenever the door is open whether the dishwasher is on or not.
  • Page 34: Operation

    4.20 Operation 4.20.1 Water spray system The spray system consists of 3 spraying levels: lower / upper spray arms and a top sprinkler. Water is supplied to the upper spray arm and the top sprinkler by the fill tube at the rear of the tank.
  • Page 35: Serial Label (Warranty Information)

    4.21 Serial label (warranty information) 4.21.2 Understanding the 17-digit factory serial # This is a more detailed serial # used by the factory for analysis of The serial label, located on the right side of the inner door, returned units. It’s located in the bottom right corner of the label. contains the dishwasher model, serial and index (KI) #’s.
  • Page 36: Repair

    REPAIR HINT: = A video is available on QF. There is no link for this icon – clicking onto it doesn’t take you to the video. 5.1.2 Front access Access 5.1.1 Repair access chart Use the following chart to determine how to access parts. Front Side / front / rear Bottom...
  • Page 37 1. Remove six (6) short T-20 Torx inner door screws below 5.1.2.2 To remove door handle (SHX models) fascia panel – three per side (below, left). Tools needed: T20 Torx & flat blade screwdrivers. 2. Carefully pull bottom of outer door out from dishwasher until top door tabs clear, then pull door down until it 1.
  • Page 38 4. Carefully push the pocket handle out of the outer door (i.e. 5.1.3 Side access push from the inside of the door). 5.1.3.1 Left side access CAUTION: Outer door edges (at the handle cutout) are The water inlet control (with condensation vent), water inlet hose, sharp! Use gloves and remove pocket handle carefully.
  • Page 39 5.1.4 Bottom front access Bottom front access is needed for parts such as aqua sensors, drain pumps and floats. The outer door, inner door and base cover must be removed. Follow these instructions to prepare dishwashers for bottom front access. 5.1.4.1 Bottom front access TIP: Removing toe kicks aren’t necessary for left / right side access, rear access or for flipping dishwashers...
  • Page 40 5.1.4.4 To reinstall base cover 5.1.4.6 To remove inner door Inner doors rarely need to be removed for repairs, but need to be 1. To reinstall base cover, insert slots onto base. removed to access the lower door seal and door hinge lever. 2.
  • Page 41 1. Remove inner door – section 5.11. The lower door seal TIP: When replacing an inner door – dishwashers cannot will be loose since it’s two (2) screws were removed when be identified since their serial labels are attached to the the inner door was removed (below left).
  • Page 42 2. Disconnect dishwasher mounting brackets (below left). 5.1.6 Flipping dishwashers 3. Turn off water and disconnect water line at the water Follow these instructions to flip dishwashers upside-down or on supply (below right). their backs for bottom access. Bases must be removed. 5.1.6.1 To flip dishwasher for bottom access Tools needed: T20 Torx, # 2 Phillips and flat blade screwdrivers.
  • Page 43 9. To release the door spring tension, disconnect the door 12. Carefully remove the base from the dishwasher tank spring cord from the door hinge lever (below left). Then (below). remove the door spring and cord from the base (below center and right).
  • Page 44: Controls

    3. Remove handle trays (1) before removing controls (2). To Controls remove handle trays, carefully pry in plastic clips. 5.2.1 Fascia panel mounted controls (front button models) Controls are easily removed from fascia panels by prying plastic tabs. Tools needed: T-20 Torx & flat blade screwdrivers. 1.
  • Page 45 5.2.2 Removing Integra controls (SHP / SHX / SHV) 5.2.3 Installing Integra controls (SHP / SHX / SHV) Controls are easily removed from fascia panels by prying plastic Using the following procedure will make controls (operating tabs. modules) easier to install and will insure they’re securely mounted –...
  • Page 46 a. Correct placement (below left) 5.2.4.1 To remove base-mounted power modules b. Wrong placement (below right) Tools needed: # 2 Phillips and flat blade screwdrivers   1. Disconnect & pull out dishwasher – section 5.1.5.1.  2. Unplug power supply cord from rear of power module (below left).
  • Page 47: Dispenser

    6. Disconnect top / side wire harnesses from power module Dispenser (below), making sure to remove the harnesses with their caps, not individually. Although many dispenser components can be replaced, it’s quicker to replace the entire dispenser. TIP: Check error codes before replacing power modules.
  • Page 48 4. Carefully pry inner door flanges (1) away from the tabs (2) 5.3.2 To install dispensers on the top and bottom of the dispenser (see below). 1. Where necessary, bend back inner door flanges so they can snap into dispenser tabs. 2.
  • Page 49: Door Latch

    5.3.3 To reinstall vapor barriers (SHP / SHV) Door latch Vapor barriers are factory installed with dispensers to protect The door latch is mounted on top of the tank and contains a them from the unlikely event water gets inside dishwasher doors. magnet, not a microswitch.
  • Page 50: Water Valve

    5.4.2 To remove door latch 5.5.1 To remove water valve Tools needed: Flat blade screwdriver and pliers. Tools needed: Flat blade screwdriver and pliers. 1. Disconnect & pull out dishwasher – section 5.1.5.1. 1. Disconnect & pull out dishwasher – section 5.1.5.1. 2.
  • Page 51: Drain Pump

    4. Slide water valve up and out of mounting bracket. When Drain pump installing new water valve, slide valve flange over bracket sides and snap valve into bracket (below). Access the drain pump from the front of the dishwasher base by removing the base cover.
  • Page 52: Water Inlet Control

    Water inlet control 5.7.1 To remove aqua sensor The water inlet control is easily accessed from the left side of the Tools needed: T20 Torx & #2 Phillips screwdrivers and pliers. dishwasher. It includes a condensation vent, so there’s no separate condensation tube.
  • Page 53: Sump Parts (Inside Tank)

    6. Pull out water inlet control from tank. TIP: Snap in the drain pump cover tightly to avoid drain pump cavitating. Sump parts (inside tank) Loose drain pump covers have caused many service calls. The inside of the sump is easily accessed for maintenance, cleaning drain / heat pump impellers and access to the drain 5.10 Float (safety system)
  • Page 54: Door Hinge Levers

    5.11 Door hinge levers 5.12 Heat pump The heat pump is best accessed from the bottom of the dishwasher by flipping it on it’s back. Use the same process to access the water switch and the sump. Tools needed: T20 Torx & #2 Phillips screwdrivers and pliers. 1.
  • Page 55 5. Disconnect the two (2) pump wire harnesses (below left). 2. Remove hose clamp to separate pump from adapter (below). To remove the small connector for the sensor harness with black wires, unlatch it from it’s terminal (below center). 6. If necessary, remove the adapter by removing four (4) screws (below right).
  • Page 56: Water Switch

    5.13 Water switch 2. To remove water switch motor assembly, remove three (3) screws and lift it from the sump (below). The water switch is best accessed from the bottom of the dishwasher by flipping it on it’s back. Use the same process to access the heat pump and the sump.
  • Page 57: Backflow Valve

    5.14 Backflow valve 5.14.2 Installing backflow valve Carefully slide replacement valve into sump outlet until it clicks. The backflow valve is located in the sump connector to the drain hose. 5.14.1 Removing backflow valve Tools needed: T20 Torx, #2 Phillips & small flat blade screwdrivers.
  • Page 58 10. Lift sump from dishwasher tank. 4. Do not reconnect heat and drain pumps until later. 5. Place the base right side up. 6. Lay the sump loosely onto the base where it would be in it’s final position. In other words, lay the sump onto the base right side up, centered under the tank cutout in a position to be reconnected to the heat pump and hose.
  • Page 59: Drain Hose

    11. Reinstall heat / drain pumps and drain hose. 5.16.2 Removing sump drain hose 12. Install parts into top of sump, including suction cap and Tools needed: #2 Phillips & small flat blade screwdrivers. drain pump cover. 1. Disconnect & pull out dishwasher – section 5.1.5.1. CAUTION: Tank edges are sharp! Use gloves, cover 2.
  • Page 60: Side Trim Strips

    5.18 Side trim strips 5.19 Water (salt) softener (selected models) Side trim strips aren’t mounted with screws, but snap into slots in 5.19.1 Removing regeneration valve tank front flanges. No tools are needed unless the dishwasher needs to be pulled out for access. Removing the regeneration valve saves time and money compared to replacing the entire salt softener.
  • Page 61 5.19.2 Assembling regeneration valve CAUTION: Take care to not lose the regeneration valve spring when removing the valve coil or body. When assembling / reassembling the regeneration valve, line up the marks on the valve body and coil (below). When the marks are aligned, carefully press the body with spring into the coil until the parts come together.
  • Page 62: Cutlery Drawer (Selected Models)

    3. Unscrew salt reservoir cap (below). Using special 5.20 Cutlery drawer (selected models) wrench 341805, unscrew softener nut counterclockwise (ccw) (below). Carefully drop the softener down and 5.20.1 Removing and disassembling cutlery drawer away from the dishwasher. Tools needed: None 1.
  • Page 63 5.20.3 Removing rack slides (rails) 4. To remove wheels, snap wheel assemblies off of the drawer support, taking care to not break plastic latches. Tools needed: None 1. Remove cutlery drawer – section 5.23.1. 2. Slide rack slides in toward dishwasher until round cutouts line up with tank wheels.
  • Page 64: Time Light (Selected Models)

    2. Move rack slide cutouts away from tank wheels. 5.22 Emotion Light (selected models) Tools needed: T20 Torx & #2 Phillips screwdrivers and pliers. 1. Disconnect & pull out dishwasher – section 5.1.5.1. 2. Open LED covers. 3. Carefully remove both LEDs with covers from the tank. 5.21 Time Light (selected models) 4.
  • Page 65: Fault Diagnostics

    FAULT DIAGNOSTICS 6.1.3 Exiting the error code program • Turn the dishwasher off to exit the program. Error codes (service / customer) 6.1.1 Entering the error code program • If the dishwasher needs to be reset, turn it on and off again.
  • Page 66 6.1.4 Error code / troubleshooting chart Error Description Part DW Symptoms Solution (seen during wash cycles) Code E:00 No errors No errors E:01 Faulty pump relay Wash cycle abruptly ends with Sanitized LED lit Replace power module (located in base). E:02 Faulty heater relay Dishwasher runs without heating / heater error...
  • Page 67 Error Description Part DW Symptoms Solution (seen during wash cycles) Code E:11 NTC or NTC wiring harness Not heating Check continuity between NTC’s and power module. error Measure NTC resistances, which should be ≈ 10 kΩ between terminals 4-5 & 5-6 and ≈ 20 kΩ between terminals 4-6 @ room temp.
  • Page 68 Error Description Part DW Symptoms Solution (seen during wash cycles) Code E:23 Faulty drain pump Check continuity between drain pump (m3) and power module. Measure drain pump resistance between any 2 terminals. If ≈ 80.5 Ω @ room temp, replace power module. If not, replace drain pump.
  • Page 69 Error Description Part DW Symptoms Solution (seen during wash cycles) Code Check house wiring connections and if supply voltage is ≈ E:27 Under-voltage Low supply voltage 98 - 120VAC to power module harness connector. E:29 Under / overvoltage Low or high supply voltage E:30 Over-voltage High supply voltage...
  • Page 70 Error Description Part DW Symptoms Solution (seen during wash cycles) Code Extra Dry Heat option hasn't Activate Extra Dry Heat option, if it's not activated and is been turned on available on the dishwasher. Clogged spray arms or filters. Washability issue (heat pump runs, but dishes still Remove debris / obstructions from filter and spray arms.
  • Page 71 6.1.5 Customer error codes button to turn the dishwasher off. With the power off, reconnect the drain pump harness and reinstall the toe kick. With the door closed, press the On/off button to turn Dishwashers with digital displays have error codes seen by the dishwasher on.
  • Page 72 6.1.7.3 Clearing obstructions 2. If the water drains out completely, release the safety float (1). If water flows back into the sump, the backflow (check) valve (4) may be stuck open. Clean out the With the dishwasher installed and drain hose connected, open backflow valve and sump.
  • Page 73 6.1.8 Error code E:25 for loose drain pump cover If a dishwasher doesn’t drain properly and / or shows an E:25 error code, the problem could be the drain pump cover wasn’t replaced properly (i.e. not completely seated and locked into position).
  • Page 74: Customer Service Test Program

    • Running the customer service test program clears error Customer service test program codes. • Test steps can vary a bit, depending on the dishwasher 6.2.1 Entering the customer service test program model. • If the dishwasher needs to be reset, turn it on and off 6.2.3 Exiting the customer service test program again.
  • Page 75 6.2.4 Viewing customer service program 702_58300000170749_ara_en_c This material is intended for the sole use of BSH authorized persons and may contain confidential and proprietary Page 75 of 82 information. Any unauthorized review, use, copying, disclosure, or distribution in any format is prohibited.
  • Page 76 702_58300000170749_ara_en_c This material is intended for the sole use of BSH authorized persons and may contain confidential and proprietary Page 76 of 82 information. Any unauthorized review, use, copying, disclosure, or distribution in any format is prohibited.
  • Page 77 702_58300000170749_ara_en_c This material is intended for the sole use of BSH authorized persons and may contain confidential and proprietary Page 77 of 82 information. Any unauthorized review, use, copying, disclosure, or distribution in any format is prohibited.
  • Page 78: Troubleshooting

    Troubleshooting 6.3.1.2 Disabled or faulty pumps If the dishwasher won’t start, check if the following parts are 6.3.1 Dishwasher won’t start disconnected or disabled. If they aren’t connected, reconnect them. If faulty, replace them. 6.3.1.1 Door ajar or faulty / misaligned door latch •...
  • Page 79 6.3.4 Heat pump terminal measurements 6.3.4.1 6-pin connector (heater / NTC’s / pump ground) The 6-pin connector on the side of the heat pump connects to the There are two connectors, 6-pin heater and 3-pin motor. heat pump heater, heater NTC’s and ground. To check the 1200 W heater, measure the resistance between terminals 2 –...
  • Page 80 6.3.5 Water switch terminal measurements The 2-pin terminals connect to the single pole synchronous motor. Motor resistance as follows: 1 – 2: ~ 1400 Ω (@ 68 ºF) 702_58300000170749_ara_en_c This material is intended for the sole use of BSH authorized persons and may contain confidential and proprietary Page 80 of 82 information.
  • Page 81 6.3.6 Strip circuits 702_58300000170749_ara_en_c This material is intended for the sole use of BSH authorized persons and may contain confidential and proprietary Page 81 of 82 information. Any unauthorized review, use, copying, disclosure, or distribution in any format is prohibited.
  • Page 82: Technical Specifications

    TECHNICAL SPECIFICATIONS Dishwasher ratings – 120 VAC, 60 Hz, 12 A, 1450 W Heat pump – 3-pole BLDC, 60 VAC, 150 Hz, 1200 W thick film heater, < 80W motor, class F insulation, 5-blade impeller with guide wheel. Drain pump – 3-pole BLDC, 54 VAC, 55 Hz, 2500 – 3500 RPM, 0.1 - 0.32 A, 10 –...