Hydronix Hydro-Control VI Installation Manual page 86

Remote Support
Run the install package selecting to install only the viewer. Run the software.
Please note that this software is only available in limited languages
Make sure Proxy/Repeater
hc06Support.hydronix.com:5901. This will connect to the Hydronix Hydro-Control VI support
server. This will be different for connection to the custom server and will require the custom server
settings.
To connect to a Hydro-Control VI remotely, type in the VNC field "ID:" followed by the serial number
of the HC06 unit. This can be seen on the Hydro-Control VI Ethernet Comms screen shown in
Figure 49 - Ethernet Coms Page.
Instruct the user to connect the Hydro-Control VI to remote support (see HD0456 Operators guide
for more detailed instructions).
Once the user is connected press connect to view the Hydro-Control VI.
2 Remote support using a custom server
To use a custom server it is first necessary to set up a server. The network administrator of the
server should allow access through the firewall for ports 5500 and 5901. The ports should be
forwarded to the custom support server.
Setting up the UltraVNC repeater on a server
2.1
The repeater is available from http://www.uvnc.com/download/index.html or is available from
Hydronix on request. Run the repeater software. The repeater icon will appear in the system
tray . Right click the repeater icon and select settings.
86 Hydro-Control VI Installation Guide HD0455 Rev 1.9.0
Figure 50 - UltraVNC View software
is selected and the repeater location
Chapter 7
is set to