TWR Lighting E-1DBSL Manual page 32

Field Service – Repairs are warranted for 90 days from the date of service, except where TWR
has made recommendations that were not adhered to that may cause premature failure on previous
repairs. Labor, Travel, and Tower Climb are not covered under warranty. Customer shall be
obligated to pay for all incurred charges not related to warranty. All warranty repairs are performed
by
trained TWR personnel, or dispatched through an extensive network of certified and insured Service
Representatives.
Return Terms – You must first contact our Customer Service Department at 713-973-6905 to
acquire a Return Merchandise Authorization (RMA) number in order to return the product(s).
Please have the following information available when requesting an RMA number:
• The contact name and phone number of the tower owner
• The contact name and phone number of the contractor
• The site name and number
• The part number(s)
• The serial number(s) (if any)
• A description of the problem
• The billing information
• The Ship To address
This RMA number must be clearly visible on the outside of the box. If the RMA number is not
clearly labeled on the outside of the box, your shipment will be refused. Please ensure the material
you are returning is packaged carefully. The warranty is null and void if the product(s) are
damaged in the return shipment.
All RMAs must be received by TWR LIGHTING, INC., 4300 WINDFERN RD #100,
HOUSTON TX 77041-8943, within 30 days of issuance.
Upon full compliance with the Return Terms, TWR will replace, repair and return, or credit
product(s) returned by the customer. It is TWR's sole discretion to determine the disposition of the
returned item(s).
M.2006 MANUALS.E-1DBSL
REV. 08/10/04, 12/09/05, 2/08/06, 04/11/06 (load resistor)
REV. 06/21/06 (part numbers), 7/13/06 (Appendix & 6.0 Major Comp. List)
REV 10/20/06 (Appendix & parts lists)
REV. 04/10/07 (text)
DUAL MEDIUM INTENSITY LED/STROBE
MODEL E-1DBSL
Warranty & Return Policy
(continued)
Return Policy