Why Is The Act365-Vcu Not Connecting To Act365; How Many Cameras Can I Add To My Act365-Vcu - Vanderbilt ACT365-VCU Installation And Operating Instructions Manual

ACT365-VCU / ACT365-VCU2A / ACT365-VCUPoE – Installation and Operating Instructions
If you forget your password, a factory reset may be required to gain access to the unit. See Factory Reset
on page 26 for more information.

8.3 Why is the ACT365-VCU not connecting to ACT365?

While operating, the ACT365-VCU must connect to https://api.act365.eu on port 443.
If the ACT365-VCU is not connecting:
1. Check that the LEDs on the ACT365-VCU Ethernet jack are active.
If no LEDs are illuminated, then check the Ethernet cable is inserted fully and is connected to a live
Ethernet port.
2. Ping the ACT365-VCU using either the NetBIOS name or IP address and ensure the controller
responds.
NetBIOS name example: ping ACT365VCU010049
IP address example: ping 192.168.1.60
3. If the ping fails, ensure that the ACT365-VCU IP address is set:
If the ACT365-VCU is set to use DHCP, ensure that the DHCP server on your network is
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running.
If the ACT365-VCU is set to use a static IP address, ensure that the address is set correctly.
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4. If the ping is successful:
a. Log in to the ACT365-VCU web interface (see Accessing the ACT365-VCU web interface on
page 17).
b. Click the Diagnostic tab.
c. Check that all entries under VCU Status show a status of OK.
5. Log in to the ACT365 Installer Portal at ACT365.eu and check that the ACT365-VCU CUID
matches what is printed on the label inside the controller.
If the problem is not resolved, contact the customer IT department as there may be a problem with the
customer network.

8.4 How many cameras can I add to my ACT365-VCU?

The ACT365-VCU can support up to 4 cameras per unit. Multiple ACT365-VCUs can be added to the
same site.
© Vanderbilt 2019 34
FAQs
A-100528-b
20.05.2019