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3.
MAINTENANCE
3.1
Service and Repair
When you need the service and repair for the AR navigation system, read the following
information.
1) If an abnormality, system error or malfunction occurs in the AR navigation system,
be sure to specify the equipment related to the problem before requesting service.
The following units are covered by the product warranty.
• Main PC
The failure of any other unit or accessories (ex. cables, trackball) are not covered
by the warranty.
2) When the unit that is covered by the warranty has problems, report the detailed
information about the problem along with update date and version of the virus defi-
nition to the ship's management company. FURUNO receives this information
from the ship's management company.
3) After receiving problem information, FURUNO sends the replacement unit to the
ship's management company. The ship's technicians replace the unit. The re-
placement by a FURUNO engineer is not covered by the warranty. FURUNO can
replace the unit for a fee. However, this service is limited to Japan and Singapore.
3.2
Warranty Period
The AR navigation application software, main PC, IP camera and PoE adapter are
covered by a one-year warranty from the date that the product is delivered to the place
specified by the ship's management company.
The only part of the AR navigation system that is developed by FURUNO is the soft-
ware application. We install the software application to the commercial product select-
ed by FURUNO and check the software performance before shipment. All units used
in the AR navigation system are commercial products. Therefore, the warranty policy
for those products is different from other FURUNO products.
When a failure caused by a unit under warranty occurs, we send a replacement unit.
Replacement of a unit by a FURUNO engineer is not covered by the warranty. FURU-
NO can replace the unit for a fee. However, this service is limited to Japan and Singa-
pore.
3.3
Recommended Replacement Period
All units used in the AR navigation system are commercial products whose manufac-
turer's warranty period is one year. We recommend replacement of all units at least
every three years to maintain proper performance. Earlier replacement may be nec-
essary depending on use and environment.
• IP Camera
• PoE Adapter
3-1
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