Advantech ADAM-5511 Manual page 5

Advantech warrants to you, the original purchaser, that each of its
products will be free from defects in materials and workmanship for
two year from the date of purchase.
This warranty does not apply to any product which have been
repaired or altered by other than repair personnel authorized by
Advantech, or which have been subject to misuse, abuse, accident or
improper installation. Advantech assumes no liability as a conse-
quence of such events under the terms of this Warranty.
Because of Advantech's high quality-control standards and rigorous
testing, most of our customers never need to use our repair service. If
an Advantech product ever does prove defective, it will be repaired or
replaced at no charge during the warranty period. For out-of-warranty
repairs, you will be billed according to the cost of replacement materi-
als, service time and freight. Please consult your dealer for more
details.
If you think you have a defective product, follow these steps:
1. Collect all the information about the problem encountered (e.g. type
of PC, CPU speed, Advantech products used, other hardware and
software used etc.). Note anything abnormal and list any on-screen
messages you get when the problem occurs.
2. Call your dealer and describe the problem. Please have your
manual, product, and any helpful information readily available.
3. If your product is diagnosed as defective, you have to request an
RAM number. When requesting an RMA (Return Material Authori-
zation) number, please access ADVANTECH's RMA web site:
http://www.advantech.com.tw/rma. If the web sever is shut down,
please contact our office directly. You should fill in the "Problem
Repair Form", describing in detail the application environment,
configuration, and problems encountered. Note that error descrip-
tions such as "does not work" and "failure" are so general that we
are then required to apply our internal standard repair process.