Ultratec CAPTEL 200 Using Manual page 34

• If you have Call-Waiting: (from your telephone service) make sure that
a Call-Waiting block is programmed correctly (see Do You Have Call-
Waiting? on page 19).
• If you do not have Call-Waiting: check to make sure that nothing is
programmed in the Call-Waiting block by pressing the menu key until
"Do you have Call-Waiting?" is displayed. Press the button next to "Yes"
just to confirm that nothing has been entered. If a number is displayed,
press the button next to the back arrow (←) to erase it, then press the
button next to OK. Press the menu button until "Do you have Call-
Waiting?" is displayed again. This time, press the button next to "No".
Then Exit the menu system.
• If none of the above solutions resolve the problem: reset your CapTel
telephone by unplugging the power adapter from the wall. Wait for
one minute, then plug the adapter back in. If the problem persists,
please contact CapTel Customer Service for help.
I dialed my call. The display just says "Captioning Service is
ringing" and won't connect.
If you entered a call-waiting block, make sure the code to block call-waiting
is saved correctly (see Do You Have Call-Waiting on page 19). If you
entered a number to get an outside line, make sure it is saved correctly
(see Is a Number Required to Dial an Outside Line? on page 19).
There are errors in the captions.
The captionist uses voice-recognition technology. Sometimes word errors
may occur between words that sound alike (such as "writing" and "riding").
Other errors may occur simply because it is difficult for the captioning
service to hear what was said due to background noise, mumbling, etc. If
you cannot understand what was said, simply ask the person with whom
you are speaking to clarify.
32 HELPFUL TIPS
■