Helpful Tips; Problem Solving - Ultratec CAPTEL 200 Using Manual

HELPFUL TIPS

Problem Solving

My CapTel does not ring.
Check that the
Too many phones and/or computer modems in your home may exceed the
"ringer equivalence number" (REN) of your telephone service. Contact
your telephone service provider to verify that your service is adequate for
your needs.
I want to make captioned calls at work, but I don't hear a dial
tone when I pick up the handset.
If you need to dial a 9 or another number to get an outside line, then you
need to program the required number(s) before you can make a captioned
call (see Is a Number Required to Dial an Outside Line? on page 19).
I brought my CapTel home from work and it doesn't work.
Before you use your CapTel at home, make sure you erase the dialing
prefix you may have saved to get an outside line at the office (see Is a
Number Required to Dial an Outside Line? on page 19).
I dialed the phone number, but it looks like nothing is happening.
• If you are in an office: do you need to dial an outside line first? If so,
make sure the menu is programmed correctly (see Is a Number
Required to Dial an Outside Line? on page 19).
• If you are not in an office (or do not need an outside line): check to
make sure that nothing is programmed in the menu for an outside line
by pressing the menu button until "Is a number required to dial an
outside line?" is displayed. Make sure that nothing is programmed in
the menu option (press the button next to "Yes" just to check). If a
number is listed, press the button next to the back arrow (←) to erase
it, then press the button next to OK. Press the menu button until "Is a
number required to dial an outside line?" is displayed again. This time,
press the button next to "No". Then Exit the menu system.
switch is set to ON.
RINGER
HELPFUL TIPS 31
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