To place your VCO call:
1. Lift the CapTel handset and dial 711.
2. The display reads VCO Mode Dialing 711 and
connects you to the 711 relay service.
3. When you see that the relay CA has
answered, ask for "VCO please". This will alert the relay CA that you
will be speaking (instead of typing) throughout the call.
4. Tell the relay CA the phone number of the TTY user you wish to call.
5. Once you are connected with the TTY user, the relay CA will
transcribe everything the TTY user types for you to read in the CapTel
display. You will not hear anything over the CapTel handset. When
you see "GA", or "go ahead", speak into the CapTel handset as you
typically would. The relay CA will type everything you say for the TTY
user to read. Remember to say "GA" or "go ahead" when you are
finished talking, so the TTY user will know it's their turn to talk.
6. Continue with your conversation. When you are finished and the CA
has confirmed that the other party has hung up, hang up the CapTel
handset.
NOTE: During a VCO call, the relay CA types everything for you to read
instead of using voice recognition like the CapTel Captioning Service. The
relay CA is not the same as the CapTel Captioning Service. Therefore, you
may notice differences in the speed or appearance of words in the CapTel
display.
After you hang up, the CapTel will remain in
VCO mode.
Press the
CAPTION
button to turn off VCO mode.
ADVANCED CALLING
27
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