Technical Support Services - Welch Allyn Spot Vital Signs 4400 Service Manual

14 Overview

Technical support services

Welch Allyn offers the following technical support services:
• Telephone support
• Loaner equipment
• Service agreements
• Service training
• Replacement service parts
• Product service
For information on any of these services, go to this site:
https://www.welchallyn.com/en/service-support.html
Service loaners
For warranty or non-warranty repairs not covered under a support agreement, loaners are available
for a nominal charge, subject to availability. Payment is required prior to shipment for all loaners
not covered under a support agreement. The loaner fee can be found on the Welch Allyn loaner
price list.
Welch Allyn Service Centers that provide repair service for this product can, on request, loan a
device for use while the device is being repaired. Loaned devices are provided free of charge for
products repaired while under a support agreement that includes a free loaner provision.
Service options
Partners in Care service agreements
While product warranties provide basic assurance of Welch Allyn hardware quality, they may not
include the full range of services and support you need. Welch Allyn offers premium service and
support through our Partners in Care program. Whether you service your own devices and require a
minimum of support or rely on us to service your device, Welch Allyn provides a program that will
meet your needs. For more information visit our web site at
service-support.html
Warranty service
All repairs on products under warranty must be performed or approved by Welch Allyn. Refer all
warranty service to Welch Allyn Product Service or another authorized Welch Allyn Service Center.
Obtain a Return Material Authorization (RMA) number for all returns to Welch Allyn Product Service
from our website: https://www.welchallyn.com/en/service-support/submit-a-repair.html.
Non-warranty service
Welch Allyn Product Service Centers and Authorized Service Providers support non-warranty
repairs. Contact any Welch Allyn regional service center for pricing and service options.
Welch Allyn offers modular repair parts for sale to support non-warranty service. This service must
be performed only by qualified end-user biomedical/clinical engineers using this service manual.
or call your sales representative.
CAUTION Unauthorized repairs will void the product warranty.
https://www.welchallyn.com/en/