Service manual
In addition, because the software upgrade is already loaded on your device, you can use the
rollback capability at a later time to implement the upgrade and complete the associated setup
activities. Follow the same steps presented above to activate the new firmware.
Upgrade the device firmware
Updating a device requires a PC, a USB cable and an Internet connection.
To launch the Welch Allyn Service Tool, from the Start menu select All Programs > Welch
1.
Allyn > Welch Allyn Service Tool.
Click Service.
2.
Click Login.
3.
a.
b.
4.
Connect the device to the computer with a USB cable.
5.
Turn on the device.
In the Welch Allyn Service Tool, under the Device List tab, click on the device and click Select.
6.
7.
Under the Welch Allyn Connex Device, select Upgrade.
The list of available upgrades appears.
Select the desired upgrade, click Upgrade and then click Yes.
8.
When the upgrade is complete, the Upgrade tab will display No Upgrade Available.
9.
Close the Device tab, and then close the Service Tool.
10. Disconnect the USB cable from the device, and then turn off the device.
Partners in Care service and support agreements
Comprehensive support agreements
Material no.
S1-4400
S1-4400-2
Service and repair training
Material no.
4400REP-TRN
4400REP-WEB-TRN
Enter the user name: ADMIN.
Leave the password blank.
Item
4400, Comprehensive partnership program point of sale
4400, Comprehensive partnership program 1 year renewal
NOTE Required to be eligible to receive the Welch Allyn Service Tool, Gold edition.
Item
4400, Repair training
4400, Repair web training
Options and upgrades 85