Technical Support Services; Returning Products - Welch Allyn CP 100 Service Manual

Service Manual

Technical Support Services

Welch Allyn offers the following technical support services:
Telephone support
Loaner equipment
Service agreements
Replacement service parts
Factory Service
For information on any of these services, contact Welch Allyn at the numbers listed on
page ii

Returning Products

To return a product for service, contact Welch Allyn Technical Support and request a
Return Material Authorization (RMA) number.
Note
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To ship the unit, please observe these packing guidelines:
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United States federal regulations require that any unit received by Factory Service must
be free from blood-borne pathogens before processing. All incoming products are cleaned
as well as possible, but products that cannot be effectively cleaned cannot be accepted
for repair. Please thoroughly clean all organic residues from the product before shipment.
This will ensure safe receipt, processing and repair, and will help expedite the return of
your device.
Welch Allyn does not accept returned products without an RMA.
When requesting an RMA, please have the following information available:
Product name, model number, and serial number
A complete return shipping address, including a contact name and phone
number; include any special shipping instructions
A purchase-order number or credit-card number if the product is not covered by
warranty
A full description of the problem or service request
Remove from the package all hoses, connectors, cables, sensors, power cords,
and other ancillary products and equipment, except those items that might be
associated with the problem.
Use the original shipping carton and packing materials, or as close an
approximation as possible.
Include a packing list.
Write the Welch Allyn RMA number with the Welch Allyn address on the outside
of the shipping carton.
CP 100 and CP 200 Electrocardiograph 9