Welch Allyn Spot Vital Signs 4400 Service Manual page 19

Service manual
Service training is available from Welch Allyn for biomedical/clinical engineers. For information, go
to this site:
http://www.welchallyn.com/en/service-support/partners-in-care/education-services/technical-
training.html
Repairs
A Welch Allyn Service Center or Authorized Service Provider must perform all repairs on products
under warranty unless you are a properly certified technician that has successfully completed a
Welch Allyn Technical Training course. More information on Technical Training can be obtained
from your sales representative or by visiting
partners-in-care/education-services/technical-training.html.
Qualified service personnel or a Welch Allyn Service Center should repair products out of warranty.
If you are advised to return a product to Welch Allyn for repair or routine maintenance, schedule
the repair with the service center nearest you.
Welch Allyn Technical Support
If you have a problem with the device that you cannot resolve, call the Welch Allyn Technical
Support Center nearest you for assistance. A representative will assist you in troubleshooting the
problem and will make every effort to solve the problem over the phone, potentially avoiding an
unnecessary return.
If your product requires warranty, extended warranty, or non-warranty repair service, a Welch Allyn
Technical Support representative will record all necessary information to issue an RMA number. The
support representative will provide you with the address of the Welch Allyn Service Center to send
your device to.
Technical support is available during local business hours.
Returning products
When returning a product to Welch Allyn for service, ensure that you have the following
information:
• Product name, model number, and serial number. This information may be found on the
product and serial number labels on the back housing.
CAUTION Unauthorized repairs will void the product warranty.
http://www.welchallyn.com/en/service-support/
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