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TROUBLESHOOTING
PROBLEM
WARNING
O/P Overload
Load Over XXX%
Battery Mode
Battery Low
BAT Disconnected
Battery Failure
Replace Battery
Service Battery
EPO OFF
Wiring Fault*
*Only applicable in areas
where 200-240 V electrical
service is provisioned with
a Neutral line.
POSSIBLE CAUSE
Your equipment requires more power
than the UPS can provide. If the UPS
is in Line Mode then it will transfer to
Bypass Mode; if the UPS is in Battery
Mode it will shut down.
Your equipment requires more
power than the setting in the Power
Management Software (PowerPanel®
Business) will allow.
UPS is operating on battery power.
UPS is operating on battery power
and will be shutting down soon due to
extremely low battery voltage.
No battery power is being detected by
the UPS.
UPS has failed a Battery Test.
Battery will need to be replaced soon
due to insu cient runtime.
The Battery Replacement Date has
reached the recommended 3 year
maintenance period.
Missing the EPO connection.
Line and neutral wires are reversed.
Missing ground wire.
No ground wire.
SOLUTION
Shut o non-essential equipment. If
this solves the overload problem, the
UPS will transfer to normal operation.
Shut o the non-essential equipment
or increase the level in the Power
Management Software.
Save your data and perform a
controlled shutdown.
UPS will restart automatically when
acceptable utility power returns.
Check the battery connector and the
battery breaker.
Check the battery connector and the
battery breaker.
Contact technical support to replace
the battery.
Install new batteries, execute
battery test, and reset the replace
battery date.
Perform a runtime calibration to verify
battery capacity is su cient and
acceptable.
If batteries have been recently
replaced, then reset the Battery
Replacement Date using PowerPanel®
Business Edition Agent software,
RMCARD web interface or through
the LCD control panel on the UPS (See
LCD Configuration Settings).
Check the EPO connection.
Exchange line and neutral wires.
Connect ground wire.
Disable Wiring Fault alarm on LCD
control panel.
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