Chapter 3: Answering Calls; Answering A New Call - Avaya 9600 Series User Manual

Chapter 3: Answering Calls

You phone lets you handle multiple calls at the same time. Whilst you can only have one call
connected (talking) at any time, you can have other calls waiting to be answered and further calls on
hold.
Each call appears on one of the phone's appearance buttons, see
The system doesn't treat you as busy to further calls until all your available call appearance buttons
are in use.
Related links

Answering a New Call

Answering Another Call
Diverting a Call to Voicemail
Silence (Ignore) an Alerting Call
Dropping an Incoming Call
Page Calls on page 39
Displaying Other Calls
Using Call Pickup
Short Codes on page 40
Answering a New Call
A slow flashing red lamp on an appearance button indicates an alerting call. This may also be
accompanied by ringing and by the message lamp flashing.
• Note: This guide assumes that auto hold is enabled (the default). The system administrator
can disable auto hold for the system, in which case calls are automatically disconnected
rather than held.
Procedure
1. If you are not already on a call, you can answer the alerting call in the following ways:
• To answer the call using the handset, lift the handset.
• To answer the call handsfree, press the
• To answer the call on a headset, press the
April 2020
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on page 40
9600 Series Phone User Guide
Comments on this document? infodev@avaya.com
Appearance Buttons
SPEAKER key.
HEADSET key.
on page 22.
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