Call Soft Keys - Avaya 9600 Series User Manual

Key Name
– + VOLUME
HEADSET
MUTE
SPEAKER
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Introduction on page 9

Call Soft Keys

The functions performed by the buttons just below the display change dynamically. Each buttons
current function is shown by the label (if any) above it on the display.
Note that the soft keys only relate to the call represented by the currently highlighted call. That
does not necessarily have to be the connected call.
You can use the up and down cursor keys to change which call is currently highlighted and has its
call details displayed without interrupting the connected call. This allows you to access the soft key
options for that other call
The following are some of the common soft key options. Note that some soft key options are only
be available if enabled by your system administrator.
• Account – Enter an account code to associate with the call.
• Answer – Answer a page call, turning it into a normal call.
• CallBack – Set an automatic callback on the user that you have called but who has not
answered. When they next end a call, the telephone system will call you and when answered,
will automatically make a call to the user.
• Complete – Complete the transfer of a held call. A Cancel option is also shown which will
end the transfer attempt.
• Conf – Put your current call on hold and present dial tone for you to dial the number you
want to add to a conference with the held caller.
• Connect – Take a call off hold.
• Dir – Access the directory in order to select a number by name rather than dialing it. The type
of names available in the directory is adjusted to match those suitable for use by the feature.
April 2020
Description
Press + plus or – minus ends of the key to adjust the volume. When the
phone is idle, the button adjusts the ringer volume. When on a call, the
button adjusts the caller volume on the handset, headset or speaker
depending on which is being used at the time.
This key is used to answer and end calls using a headset connected to the
phone's headset socket. The button is lit when you are connected to a call
using the headset.
This key can be used to mute your speech to the currently connected call.
The button is lit while mute is active.
This key is used to answer and end calls using the phone's handsfree
speaker and microphone. The button is lit when you are connected to a call
handsfree.
9600 Series Phone User Guide
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Call Soft Keys
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