Incorrect Sessiontimer Setting Causes The Five-Minute Disconnection; When A Chino-E Phone Is Connected To The Iad132E(T), Sometimes The Phone Does Not Ring Even When The Calling Number Is Displayed - Huawei eSpace IAD Troubleshooting Manual

eSpace IAD
Troubleshooting


Step 2 Contact Huawei technical support.
----End
2.1.10 Incorrect SessionTimer Setting Causes the Five-Minute
Disconnection
Symptom
When the IAD132E(T) is connected to the SoftX3000 using SIP, every call is disconnected
after five minutes.
Cause
The possible cause is that SessionTimer is not enabled.
Solution
Step 1 Run the display sip soft-parameter command to check whether SessionTimer is on.


Step 2 Contact Huawei technical support.
----End
2.1.11 When a CHINO-E Phone Is Connected to the IAD132E(T),
Sometimes the Phone Does Not Ring Even When the Calling
Number Is Displayed
Symptom
An enterprise purchases some CHINO-E phones and connects these phones to the
IAD132E(T). Sometimes when there is an incoming call, the phone does not ring even when
the calling number is displayed. After the phone line is disconnected and reconnected, the
phone can ring, but users cannot hear the calling party's voice in the phone.
Cause
The possible cause is that the CHINO-E phone is not good in quality.
Solution
Step 1 Use a phone from another manufacture to replace the CHINO-E phone, and check whether the
fault is rectified.

Issue 02 (2012-02-29)
If yes, run the sip soft-parameter clip-mode From command to set clip-mode to From.
If no, go to Step 2.
If no, run the sip soft-parameter sessionTimer on command.
If yes, go to Step 2.
If yes, replace the CHINO-E phone with a phone from another manufacturer.
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
2 Analy zing and Rectify ing Faults
17