Huawei eSpace IAD Troubleshooting Manual page 4

eSpace IAD
Troubleshooting
2.1.18 When the IAD Is Connected to the IMS, Users Cannot Make Calls to Each Other ................................23
2.1.19 When the IAD Is Directly Connected to the IMS, Blind Transfer or Transfer upon Inquiry Failed .....24
2.1.20 Calls Bet ween IAD Users Are Disconnected Somet imes ............................................................................24
2.1.21 One-Way V o ice ....................................................................................................................................................25
2.1.22 No Voice ................................................................................................................................................................26
2.1.23 Phones Connected to the IAD Cannot Make Calls to Nu mbers Starting with 800..................................27
2.1.24 No Pro mpt Tone Can Be Heard When a Phone Connected to the IAD Is Picked Up; When a User
Dials the Nu mber of the Phone, an Announcement Is Played, Indicating that the Phone Is on a Call .............27
2.1.25 IAD Registration Is Successful, but Intra-Office Calls Failed ....................................................................28
2.1.26 What should I do when a phone connected to a IAD208E(M) that connects to mu ltiple PCs cannot be
used to make calls?..........................................................................................................................................................28
2.1.27 Ho w to deal with slow call setup? ....................................................................................................................29
2.1.28 Vo ice Intermittence .............................................................................................................................................30
2.1.29 What should I do if no prompt tone is played upon hangup? ......................................................................30
2.2 Fax and Modem Faults....................................................................................................................................................31
2.2.1 Faxes Can Be Received but Cannot Be Sent ....................................................................................................31
2.2.2 IA D Fails to Send Faxes to ZTE So ftswitches .................................................................................................32
2.2.3 Fax Machines Connected to the Counter Work Improperly ...........................................................................33
2.2.4 FA X Machines Connected to the IAD Cannot Send or Receive Faxes .......................................................34
2.2.5 How to transfer remote faxes ..............................................................................................................................37
2.2.6 Modem Dialing Failure ........................................................................................................................................37
2.3 Other Faults.......................................................................................................................................................................38
2.3.1 Bad AT0 Grounding ..............................................................................................................................................38
2.3.2 Po rt Indicator Is Off ..............................................................................................................................................39
2.3.3 Network Connection Failure ...............................................................................................................................40
2.3.4 Loading or Backing Up File Failure ..................................................................................................................41
2.3.5 PPPo E Dialing Failure ..........................................................................................................................................42
2.3.6 PCs Connected to the IAD101H/102H/ 104H Cannot Access the Network ................................................43
2.3.7 IA D Cannot Register with the UCEMS After Startup ....................................................................................44
2.3.8 IA D208 Restarts Continually ..............................................................................................................................45
2.3.9 Frequent MG Disconnection Alarm ...................................................................................................................45
2.3.10 When the IAD Is Connected to the Local PSTN Net work Through the FXO Port, an Incorrect ID
That Is Bound to the FXO Po rt Causes Incoming Call Exceptions ........................................................................47
2.3.11 How to Configure the VLAN Data on the IAD208 of the V300R001C03SPC800 Version ..................47
2.3.12 IAD Cannot Register with ZTE IMS Using SIP ............................................................................................48
2.3.13 IAD Cannot Register with the Softswitch Using M GCP .............................................................................49
2.3.14 Card Swiping Process Takes Long Time on the POS Device Connected to the IAD208E(M ) .............50
2.3.15 What should I do if the IAD fails to register with the UAP3300? ..............................................................50
2.3.16 Why outgoing calls cannot be made when the IAD connects to the IMS? ...............................................51
2.3.17 Two Cascaded IAD132E(T)s Cannot Ping Each Other ................................................................................52
2.3.18 Multip le IA Ds Connected to the Same ONU/ONT Cannot Ping Each Other ..........................................53
2.3.19 IAD Cannot Register with the SoftX3000 ......................................................................................................53
Issue 02 (2012-02-29) Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
Contents
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