Determining The Fault Category; Locating And Rectifying A Fault; Verifying Fault Rectification; Contacting Technical Support - Huawei eSpace IAD Troubleshooting Manual

eSpace IAD
Troubleshooting
Item
VLAN configuration
Current configuration
Alarm history

1.3.2 Determining the Fault Category

Upon receiving fault information, determine whether the fault is an emergency fault. If the
fault is emergent, contact Huawei technical support. If the fault is not emergent, locate and
rectify the fault according to this document.

1.3.3 Locating and Rectifying a Fault

Troubleshooting refers to locating faults using fault locating methods provided by devices and
rectifying the faults using various methods such as maintaining cables, replacing components,
and modifying configuration data.
The procedure for locating a fault is as follows:
1.
2.
3.
4.
For details, see the common cases.

1.3.4 Verifying Fault Rectification

After taking measures to rectify a fault, verify that the fault is rectified.
If the fault is rectified, compile a troubleshooting report. If the fault is not rectified,
Huawei technical support

1.3.5 Contacting Technical Support

Huawei Technologies Co., Ltd. provides customers with comprehensive technical support and
service. Please feel free to contact our local office or company headquarters.
Huawei Technologies Co., Ltd.
Address: Administration Building, Huawei Technologies Co., Ltd., Bantian, Longgang
District, Shenzhen, P. R. China
Postal Code: 518129
Website:
Issue 02 (2012-02-29)
Description
server information.
Tag configuration for various packets generated by the IAD.
Current user configuration on the device.
Latest 10 alarms. To view more alarm information, view
downloaded files.
For details about how to query other system information, see the eSpace IAD Product Documentation.
Verify that the fault is a peripheral fault.
Verify that the fault is an IAD hardware fault.
Verify that the fault is a network fault.
Verify that the fault is a service fault.
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