Common Troubleshooting Methods - Huawei eSpace IAD Troubleshooting Manual

Table of Contents

eSpace IAD

Troubleshooting

About This Chapter

Common troubleshooting methods include the ping command, the tracert command (used to

trace routes) on the IAD, and the trace command (used to trace signaling). The general packet

capturing tool is Wireshark.

3.1

By observing the indicators, you can monitor the operating status of the IAD.

3.2

This chapter is only for IAD208E(M), IAD132E(T) and IAD1224. Users can collect system

information or download it for remote fault locating conveniently on the Web page.

3.3

This chapter is only for IAD208E(M), IAD132E(T) and IAD1224. You can view call failure

records using web pages or CLI to locate and analyze call faults. The IAD records call failure

information about all user ports, including calling number, called number, call start and end

time, the party that releases the call, and the call release cause.

3.4

By using this function, you can check the connection between an IAD and a specified device.

If enable the function, the IAD generates the alarm information when the network connection

is interrupted or restored. You can locate the faults according to the alarm information.

3.5

By running this command, you can check the status of the network connection.

3.6 Tracing Route

By running the tracert command, you can display all the gateways that a test data package

goes through from the sending host to the destination.

3.7 Tracing Signaling

You can run the trace command to trace all messages transferred between the IAD and

upper-level devices (SoftSwitch, IMS, and SIP server) and locate the signaling-related issues

quickly.

3.8

Issue 02 (2012-02-29)