Warranty - VeEX FX87 User Manual

Warranty

VeEX Limited Warranty
The following terms and conditions govern the Limited Warranty for hardware ("Hardware"),
Firmware and software ("Software") products (collectively, "Products") provided by VeEX, Inc. or
its affiliates ("VeEX") that is the contracting party. This Limited Warranty extends only to the
original purchaser of a Product ("Customer") and is effective as of the date of purchase of such
Product. For future purchases, please consult this page for current warranty information, as this
Limited Warranty may be updated by VeEX from time to time. To insure you receive up-to-date
information and notices, please register your Product with VeEX.
Limited Warranty Start Date
VeEX Products may come with a 90-day, 1-year, 2-year, or other limited hardware warranty (the
"Warranty Period") based on product, configuration and customer contract. The Warranty Period
for battery pack, LCD, LCD touch panel, LCD protective cover, and accessories (including but
not limited to patch cords, AC adaptor, SFP, USB adaptors, carrying case, carrying pouch) is
limited to one (1) year from the Start Date, as defined below.
"Start Date" as used in this policy means the date when the VeEX Product downloaded or is
shipped from VeEX's facilities or from an authorized VeEX reseller to the Customer.
Limited Hardware Warranty
To determine the warranty that came with your Hardware product(s), or the warranty renewal or
extension that you purchased, see your packing slip, invoice, receipt or other sales
documentation. Any Software embedded in the VeEX hardware is subject to the Limited
Software Warranty set forth below.
VeEX warrants that for the applicable Warranty Period, the VeEX Hardware purchased by
Customer shall be free of defects in material and workmanship under normal authorized use
consistent with the Product instructions. In the event that VeEX receives notice during the
Warranty Period that any Hardware does not conform to this Limited Warranty, Customer's sole
and exclusive remedy, and VeEX's sole and exclusive liability, shall be for VeEX, at its sole
option, to: (1) repair the Hardware at no charge, using new or refurbished replacement parts in
accordance with VeEX's Return Policy; (2) exchange the Hardware with new or refurbished
Hardware; or (3) refund the purchase price of the Hardware, provided that Customer returns the
Hardware with acceptable evidence of purchase within 30 days from the date of VeEX's request,
freight prepaid. VeEX's obligations hereunder are conditioned upon Customer's return of the
Hardware to VeEX in accordance with the terms of this Limited Warranty. VeEX will use
commercially reasonable efforts to ship any replacement Hardware within thirty (30) working
days after VeEX's receipt of the non-conforming Hardware. Actual delivery times may vary
depending on Customer location.
This limited hardware warranty does not cover:
• Software, including, without limitation, third-party software
• Non VeEX products and accessories
• Repairs made by Customer or any other party without VeEX's prior written authorization
• Problems that result, directly or indirectly, from external causes such as accident, abuse,
misuse or problems with electrical power
• Usage that is not in accordance with product instructions
FX87 DWDM Tunable Laser Source User's Manual
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