The Smart Ops Pc Module Isn't Working As Expected; Contacting Your Reseller For Additional Support - SMART Board 7000R Series User Manual

CHAPTER 5
TROUBLESHOOTING
Symptom
SMART Learning Suite Online isn't
working as expected.
SMART TeamWorks software isn't
working as expected.
SMART Meeting Pro software isn't
working as expected.
SMART Ink isn't working as
expected.
SMART Product Drivers isn't
working as expected.
The SMART OPS PC module isn't working as
expected
Symptom
The on-screen keyboard isn't
visible.
Windows 10 or the OPS PC module
are unresponsive.
There is an issue with Bluetooth.
There is an issue with the network
connection.

Contacting your reseller for additional support

If an issue you're experiencing with the display persists or isn't covered in this chapter or the
knowledge base, contact your authorized SMART reseller (smarttech.com/where) for support.
45 smarttech.com/kb/171539
Troubleshooting steps
See Troubleshooting common issues in SMART Learning Suite
See Troubleshooting SMART
See Basic troubleshooting for SMART Meeting
See Troubleshooting SMART
See Troubleshooting SMART Product
Troubleshooting steps
Enable the on-screen keyboard:
l
a. Select Start > Settings.
The Settings window appears.
b. Tap Ease of Access, and then tap Keyboard.
c. Enable Use the On-Screen Keyboard.
For more information, see
Enable tablet mode:
l
Tap the notification icon
then select Tablet mode.
For more information, see
Restart the OPS PC module:
l
a. Press and hold the power button on the OPS PC module.
b. Wait two minutes.
c. Press the power button to turn on the OPS PC module.
If restarting the OPS PC module doesn't resolve the issue, contact SMART
l
support.
See Fix Bluetooth problems in Windows 10:
See Fix network connection issues in
TeamWorks.
Pro.
Ink.
Drivers.
Use the On-Screen Keyboard (OSK) to
in the bottom-right corner of the screen and
Turn tablet mode on or off.
FAQ.
Windows.
Online.
type.