IBM Aptiva Handbook page 120

Table 3: Troubleshooting: Hardware problems
If the problem is:
Computer turns off without warning.
Can't enter password.
Can't read information on diskette or CD.
Note: If any of these problems continue after taking the actions listed, see your online Aptiva Helper for information on running
diagnostics. If you need service, see the HelpWare book.
104 Chapter 8: Diagnosing and recovering from problems
Here's what to do:
1. If the Standby feature is enabled, move the mouse to exit Standby.
2. If the Rapid Resume feature is enabled and you have set up the Automatic
Power Off option, or set the Scheduler feature to turn off the system, turn
the system back on.
3. Make sure that the tower and monitor power cords are securely plugged
into electrical outlets.
4. Make sure that the cables are correctly and securely connected to the tower.
5. Check for a blown fuse, tripped circuit breaker, or power failure.
6. Unplug the tower power cord from the electrical outlet, wait 15 seconds,
and then plug the power cord back into the electrical outlet. If the computer
does not start immediately, push the system on/off button.
1. Make sure you are typing the correct password.
2. Make sure the keyboard cable is correctly and securely connected to the
keyboard port (not the mouse port) on the back of the tower.
The keyboard port has this symbol next to it:
3. If you have forgotten your password, see the HelpWare book for
information on obtaining service.
1. Make sure you are using the correct type of diskette. Make sure the diskette
is formatted correctly.
2. Make sure the diskette or CD is inserted into the drive correctly.
3. Make sure the CD is clean and not scratched.
4. Try to read a diskette or CD that you know is good. If it works, the first
diskette or CD is damaged. If you can't read the information on the good
diskette or CD, there may be a problem with your diskette or CD-ROM drive.
5. Make sure the drive power and signal cables are securely attached to the
back of the drive. For instructions on working in the tower, see
"Chapter 7: Working with adapter cards and drives" on page 77.