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IBM Aptiva Handbook

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  • Page 2 IBM may make improvements and/or changes in the product(s) and/or program(s) at any time. Request for copies of this publication and for technical information about IBM products should be made to your IBM Authorised Dealer, your IBM Marketing Representative or your IBM Retailer.

  • Page 3: Table Of Contents

    Chapter 2: HelpWare support and services ............. 2-1 What do I do first ..........................2-1 How do I get Help electronically ......................2-3 How and when do I contact the IBM PC HelpCenter ................2-5 How and when do I purchase additional support................. 2-8...
  • Page 4 Controlling volume ..........................4-5 Getting ready to print .......................... 4-7 Setting up communications ......................... 4-8 Configuring your Aptiva computer for a connection to the Internet ............. 4-10 Chapter 5: Power management features ..............5-1 Software shutdown ..........................5-1 System Standby ..........................5-2 Monitor standby ..........................
  • Page 5 Quick problem solving chart ....................... 10-6 Solving hardware and software problems ................... 10-7 Error codes and messages ......................... 10-17 IBM Diagnostic Programs ........................10-20 Recovering factory-installed programs and files ................. 10-22 3DUW  7HFKQLFDO UHIHUHQFH Appendix A: Specification tables ................A-1 Memory module placement .........................
  • Page 6 Modem commands ..........................B-4 Modem response codes ........................B-12 S registers ............................B-13 Appendix C: Monitor terminology ................C-1 Appendix D: Warranty ....................D-1 Warranty statements ........................... D-1 Index ..........................I-1...
  • Page 7 The furnishing of this document does not give you any license to these This symbol is used when there is important patents. You can send license inquiries, in writing, to the IBM information that can help you avoid damage to the Attention!

  • Page 8: Notice

    The IBM Aptiva PC has a power cord with a three-prong plug numbered lists. that is required to ground metal parts. It is the responsibility...
  • Page 9 6DIHW\ ZKLOH ZRUNLQJ ZLWK become wet. KDUGZDUH Make sure all replacement parts have characteristics identical or equivalent to the original parts. Other parts may not have the same safety features. Personal injury or electrical shock may result if you undertake Each time you open your computer, you must follow specific actions other than those specifically described in this book.
  • Page 10 /DVHU FRPSOLDQFH VWDWHPHQW To disconnect your computer: Turn off the computer and any attached devices that Some IBM Personal Computer models are equipped from have their own power switches. the factory with a CD-ROM or DVD-ROM drive. CD-ROM/ DVD-ROM drives are also sold separately as options. The Unplug all power cables from electrical outlets.
  • Page 11 Caution! procedures other than those specified herein might result in hazardous radiation exposure. La conception de fabrication de l'ordinateur personnel Aptiva IBM assure une protection accrue contre les risques Removing the covers of the CD-ROM/DVD-ROM drive could d'électrocution. Le PC Aptiva IBM possède un cordon result in exposure to hazardous laser radiation.
  • Page 12 W Ne remplacez un élément que par un élément identique Branchez les cordons d'alimentation sur des socles de ou possédant des caractéristiques équivalentes et prise de courant correctement mis à la terre. équipé des mêmes dispositifs de sécurité. Mettez l’ordinateur sous tension ainsi que tout W Le non-respect de ces consignes peut être à...
  • Page 13 &RQVLJQHV GH VpFXULWp SRXU O·XQLWp /0  #  09 /0 ' # Attention! Pour éviter tout risque Attention! d’exposition au rayon laser, respectez les La présente consigne contient les informations de sécurité consignes de réglage et d’utilisation des commandes, ainsi que les procédures relatives à...
  • Page 14 Your telephone company may make changes in its facil- ities, equipment, operations, or procedures that could If your IBM Aptiva Personal Computer comes with a modem affect the proper operation of your equipment. If they do, already installed, the following Federal Communications...
  • Page 15 &DQDGLDQ 'HSDUWPHQW RI Caution: Users should not attempt to make such &RPPXQLFDWLRQV FHUWLILFDWLRQ ODEHO connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. NOTICE: The Canadian Department of Communications NOTICE: The LOAD NUMBER (LN) assigned to each label identifies certified equipment.
  • Page 16 The following statement applies to this IBM product. The des lignes téléphoniques et des canalisations d'eau statement for other IBM products intended for use with this métalliques, s'il y en a, sont raccordés ensemble. Cette product will appear in their accompanying manuals.
  • Page 17 FCC emission limits. Proper cables and connectors are available from IBM authorized dealers. IBM is not responsible for any radio or television interference This product is in conformity with the protection requirements caused by using other than recommended cables and...

  • Page 18: Trademarks

    7UDGHPDUNV The following terms are trademarks or registered trademarks $UUDQJLQJ D FRPIRUWDEOH DQG of the IBM corporation in the United States or other countries or both: SURGXFWLYH ZRUN DUHD W Aptiva W HelpCenter W HelpWare W IBM W PS/2 W OS/2 Microsoft and Windows are trademarks or registered trademarks in the United States, other countries or both.
  • Page 19 $UUDQJLQJ \RXU ZRUN DUHD 3RVLWLRQLQJ WKH PRQLWRU W Place the monitor at a comfortable viewing distance. You When you arrange your computer, position your monitor and keyboard directly in front of you. Place the mouse close to the can also use the length of your arm to determine a keyboard so that you can use it without stretching or leaning comfortable viewing distance.
  • Page 20 Move the mouse with your entire arm instead of only using your wrist. For more detailed information and tips about how to use your computer, refer to the online help on your computer or visit the IBM Healthy computing Web site at http://www.pc.ibm.com/us/healthycomputing Notice...

  • Page 21: Chapter 1: Using This Book

    This part contains an introduction to the Aptiva Handbook . Read this part to understand how to use this book and where to go if you need additional information. This part contains the following chapter: “Chapter 1: Using this book” on page 1-1 This chapter explains how the book is organized.
  • Page 23 The Aptiva Handbook contains general information for all users of an IBM Aptiva Personal Computer. Once you have taken your computer out of the box and connected all the components, you can use this book as a guide to your This book contains the following parts and chapters: computer's hardware and as a problem-solving tool.
  • Page 24 It contains the following chapters: following chapters: W “Chapter 7: Preparing to upgrade” on page 7-1 W “Chapter 4: Getting started with your Aptiva computer” This chapter contains information to help you prepare to on page 4-1 add or replace adapter cards, drives, and system board This chapter contains instructions for making components in your system unit.

  • Page 25: Where To Find More Information

    IBM and provided with your computer. The W “Appendix D: Modem information” on page D-1 license does not apply to the operating system and other programs that have their own license.
  • Page 26 Chapter 1: Using this book...

  • Page 27: Chapter 2: Helpware Support And Services

    This part contains the various support and services the IBM HelpCenter provides. This part contains the following chapters: “Chapter 2: HelpWare support and services” on page 2-1 This chapter contains details on the IBMHelpWare support and services. It tells you what to do in case you need computer-related assistance or information.
  • Page 29 2-5 for information about the solutions for you. These options are available from IBM telephone services of HelpWare. whenever you need help for as long as you own your IBM Aptiva Personal Computer. Even when your software :KDW FDQ , GR RQ P\ RZQ"...
  • Page 30 README.TXT. This is a text file that contains important information about the program. You can read README.TXT files by opening them in any text file editor on your computer. If an Aptiva README file is provided, it is named APTIVA.TXT Chapter 2: HelpWare support and services...

  • Page 31: How Do I Get Help Electronically

    ,QWHUQHW You can use the Universal Resource Locator (URL) to contact us on the Internet. When you link to the IBM Aptiva PC support home page, you can search for technical tips, download updated drivers and find out about many other things.
  • Page 32 If you want to use CompuServe to find information related to Ireland IBM products and services, use the "GO" word Then, IBM. from the main area , type Aptiva to get to the Aptiva support Italy forum. Luxemburg New Zealand...

  • Page 33: How And When Do I Contact The Ibm Pc Helpcenter

    "Troubleshooting" chapter and you still need If you need help setting up or installing the preinstalled or help, you may need to call the IBM PC HelpCenter. bundled software programs during the 30-day "Up and Running" support period, technical support representatives System experts are available to help answer your questions.
  • Page 34 30-day "Up and Running" support period. You may also IBM PC HelpCenter technical support representative with require "How to" help and support as you use your Aptiva valuable information that will assist him or her when handling PC. IBM PC HelpCenter technicians can assist you for a fee.
  • Page 35 Please be at your computer when you call. Italy 02-4827-7003 10am - 1pm and 2pm - 7pm CET Mon - Fri If your country or region is not listed, contact your IBM reseller or IBM marketing representative. Luxembourg 298-977-5058 9am - 9pm CET Mon - Fri...
  • Page 36 Sweden 08-632-0051 9am - 9pm CET Mon - Fri Switzerland 0848 80 55 00 9am - 9pm CET Mon (French) - Fri Switzerland 0848 80 55 00 10am - 1pm and (German) 2pm - 7pm CET Mon - Fri Switzerland 0848 80 55 00 10am - 1pm and (Italian)

  • Page 37: How And When Do I Purchase Additional Support

    In the United States and Canada, to receive immediate During and after the warranty period for your computer, you support from an IBM PC HelpCenter technical support can purchase additional HelpWare services. Our Enhanced representative you can call the 900 number. Your local PC Support service includes assistance with the following telephone company will bill you by the minute for each call.
  • Page 38 An incident may involve multiple conversations or actions which may include (but are not You may call the IBM PC HelpCenter to purchase support for limited to): a single incident or multiple incidents (in Canada, call the toll free number listed on page ??).
  • Page 39 When you call for Express Maintenance at 1-919-517-2800, your credit card information will be requested, but it will not be billed if you return the defective part to IBM within 30 days of your receipt of the new part. If the part is not returned within 30 days, your card will be charged the full retail price of the part.

  • Page 40: Chapter 3: Express Maintenance

    Chapter 3: Express maintenance...

  • Page 41: Chapter 4: Getting Started With Your Aptiva Computer

    It contains the following chapters: “Chapter 4: Getting started with your Aptiva computer” on page 4-1 This chapter contains instructions for making adjustments to monitor and volume settings on your Aptiva computer.
  • Page 43 When you purchased and set up your IBM Aptiva Personal Computer, it was ready for you to use the first time you turned it on. However, as you begin to use your computer, you might want to make adjustments to your monitor and volume settings for optimal comfort and performance.
  • Page 44 If these patterns appear on your screen, change your software program's background color or design. W To extend the life of your monitor, turn it off at the end of each day. Chapter 4: Getting started with your Aptiva computer...

  • Page 45: Controlling Monitor Settings

    &KDQJLQJ GLVSOD\ VHWWLQJV In the Control Panel window, double-click on the icon. Display The first time you turn on your computer, it automatically In the Display Properties window, click on the Settings selects common settings for your monitor. If your monitor tab.
  • Page 46 W Higher resolutions display more pels (picture elements). While this allows more text and graphics to be displayed, Your Aptiva PC has 4 MB of system memory it makes them appear smaller. For most users, 640x480 dedicated to video memory.

  • Page 47: Controlling Volume

    This is the only control that will affect the volume of the Click on Help speakers provided with your Aptiva PC. W On the CD-ROM drive at the front of the system unit The Windows Help folder appears. Click on the tab.
  • Page 48 The line-out jack is marked with the icon the headphones, use the volume control program to do W On some IBM Aptiva PCs, a headphone jack and a volume control are located on the CD-ROM drive on the W You can also plug headphones into the line-out jack on...

  • Page 49: Getting Ready To Print

    the back of the system unit. This is the same jack to which the external speakers connect. You must disconnect your speakers to use this jack with your headphones. After you have attached your printer to your computer as described on the Setup poster , you need to install the If you plug your headphones into the line-out jack on the back of the system unit, the headphones will pick up all correct printer driver for the operating system you are using.
  • Page 50 W The manufacturer and the model of your printer. If Some IBM Aptiva computers have a modem already you do not see the manufacturer or model name of installed. However, if your computer package comes with a...

  • Page 51: Setting Up Communications

    (PBX) systems. These Your Aptiva computer can run software that allows you to systems do not work with the modem. use the system as a telephone or a fax machine. To Connecting your modem to a digital telephone system might damage the modem.
  • Page 52 Internet. Once you have configured your Aptiva to connect to the Internet, you If your Aptiva computer is equipped with a modem, you can can access a wide variety of online information. Other online connect to the Internet.

  • Page 53: Configuring Your Aptiva Computer For A Connection To The Internet

    You can also use a Windows 98 program to configure a dial- up connection to The Microsoft Network. Follow these steps Your Aptiva computer comes with a program that guides you if you want to become a member of The Microsoft Network.
  • Page 54 4-12 Chapter 4: Getting started with your Aptiva computer...
  • Page 55 Your Aptiva computer is compliant to ACPI (Advance Control Power Interface) and the APM (Advance power Management) functions. It will enter a power-saving mode according to the power management option you specify. 8VLQJ WKH VRIWZDUH VKXWGRZQ You can set up the power management option in the BIOS IHDWXUH (Basic Input Output system) Setup menu or in Windows 98.

  • Page 56: Chapter 5: Power Management Features

    8VLQJ WKH SRZHU EXWWRQ Windows 98 allows you set your power button to one of two modes: shutdown or standby. Your computer is preset to the Your computer supports the system Standby feature. This shutdown mode. To change the power-button mode, do the feature lets the computer enter a low power state.
  • Page 57 When the system is in "normal on" state: The power management options are available from this menu. W Pressing the power button for more than four seconds turns off the system power. 0RQLWRU VWDQGE\ W Pressing the power button for less than four seconds brings the system into Standby mode.
  • Page 58 Chapter 5: Power management features...

  • Page 59: Entering Setup

    Your IBM Aptiva Personal Computer is already configured for immediate use. You can view your computer’s configuration settings using the Configuration/Setup Utility and the Windows 98 Device Manager. The Configuration/Setup Utility lets you view and change You can also use these configuration utilities to change important information about your computer and its hardware.
  • Page 60 You can use the Setup menus to view information about your Some of the parameters and related settings in Setup are for system’s hardware configuration. In general, the Setup reference only, such as those items in the System Summary, menus contain information on the following: Product Data and PC Health Status menus.
  • Page 61 Turn on the system unit. Follow these steps to enter Setup when the computer is on: When you see the IBM Aptiva logo and the line Save all open files and close all running applications. message “Press TAB to show POST screen, F1 to enter SETUP”, press...
  • Page 62 The Configuration/Setup Utility menu lists system configuration options. When you select one of these options, a menu for that option appears. The Configuration/Setup Utility menu appears immediately An option usually has only one menu, although some can after you press F1. have more than one.

  • Page 63: Working With The Setup Menus

    /RDGLQJ WKH GHIDXOW VHWWLQJV Setup automatically updates this menu when you do either of the following: When you purchase an Aptiva computer, it is already W Add or change hardware on your computer configured for use. The original configuration settings, also called factory or default settings , are stored in the CMOS.
  • Page 64 ([LWLQJ 6HWXS Type “Y” to select , then press to save the Enter changes in CMOS . When you have finished viewing the settings and making You must load the Setup default settings in the following changes, press Esc to return to the "Configuration/Setup instances: Utility menu.

  • Page 65: Setup Parameters

    Afterwards, if necessary, you will be able to run an anti-virus program to locate and remove the problem before any damage is done. Activates automatically when the system boots up causing 6WDUW 2SWLRQV Enabled a warning message to appear when anything attempts to access the boot sector or hard disk partition table.
  • Page 66 12 characters per second 15 characters per second 20 characters per second Use this setting if you are using the IBM OS/2 operating 24 characters per second system and have more than 64MB of system memory 30 characters per second installed.
  • Page 67 /;,3.0/ $09:5 Select “YES” to release IRQ6 (Interrupt Request) when the system does not contain a diskette drive. Also select “Disabled” for the Onboard FDC Control Field in the You can use these features to configure advanced hardware “Devices and I/O Ports” menu. See page 6-13 for features.
  • Page 68 Use this setting to determine if the ROM from hardware 'HYLFHV DQG ,2 3RUWV options will be copied to RAM. In general, when ROM is copied to RAM, performance increases. However, in some Use the options in this menu to configure the devices and I/ cases you might run into conflicts with software attempting O ports in this computer.
  • Page 69 ,'( GULYHV VHWXS 6HULDO 3RUW 6HWXS Use these settings to define the I/O port address and PIO (Programmed Input/Output) interupt-request number to be used by the serial port. Each IDE drive controller can support up to two separate 3DUDOOHO 3RUW 6HWXS drives.
  • Page 70 3RZHU 0DQDJHPHQW 6HWXS Ultra DMA (Direct Memory Access) Ultra DMA provides a faster data transfer rate between the The Power Management Setup allows you to configure your IDE devices and your system than the conventional DMA system to use the most effective method of saving energy, mode.
  • Page 71 When enbled and after the set time of system inactivity, COM Ports Activity all devices except the CPU will be shut off. When set to Enabled, any activity taking place at any of the W HDD Power Down COM ports (serial ports or modem) will awaken the computer from a powered-down/standby state.
  • Page 72 3& +HDOWK 6WDWXV W IRQ10 (Reserved) W IRQ11 (Reserved) W IRQ12 (PS/2 Mouse) You can get some system health information from this function, such as the CPU temperature, Fan speed and W IRQ13 (Coprocessor) voltage change. W IRQ14 (Hard disk) 6HW 3DVVZRUG W IRQ15 (Reserved) $XWRPDWLF 3RZHU 2Q...
  • Page 73 See the section “Using the Windows 98 Device Manager” on page 7-4. When you purchase new hardware to install in your Aptiva computer, a configuration utility or new drivers may come with the new hardware. See the documentation that comes with the new hardware for instructions.
  • Page 74 6-16 Chapter 6: BIOS Setup configuration...

  • Page 75: Chapter 7: Preparing To Upgrade

    This part contains information to help you add to or change the hardware that was installed in your Aptiva computer at the factory. It contains the following chapters: “Chapter 7: Preparing to upgrade” on page 7-1 This chapter contains information to help you plan and prepare to add or replace adapter cards, drives, and system board components in your system unit.
  • Page 77 To upgrade your computer's hardware, you can add or replace cards, drives, or some system board components. If you take the time to evaluate your new hardware and plan your hardware changes, you can reduce the effort required to make the changes. The documentation that came with your new hardware should contain information about required settings and the For instance, the type of hardware you plan to add or...
  • Page 78 )RU FRQIOLFWV ZLWK V\VWHP )RU FRQIOLFWV ZLWK RWKHU UHVRXUFHV XVHG E\ DGDSWHU V\VWHP UHVRXUFHV FDUGV If you install hardware that creates conflicts with other system resources, you may receive an error message the If you install new hardware in your system, it might attempt first time you turn on your computer after you have installed to use a system resource that is already assigned.

  • Page 79: Evaluating Your New Hardware

    8VLQJ 6HWXS You should understand how your new hardware will work with your existing hardware before you unplug your system unit, pull the cover off, and start removing or adding hardware. You should also record your changes as you Your computer's Basic Input/Output System (BIOS) work.
  • Page 80 8VLQJ WKH :LQGRZV  'HYLFH 0DQDJHU Each time you open your system unit, you must follow Use the Windows 98 Device Manager to verify system specific safety procedures to ensure that you do not damage device settings or to resolve system resource conflicts, such your computer.

  • Page 81: Opening The System Unit

    5HPRYLQJ WKH WRS FRYHU Touch the bare metal frame of your system unit to dissipate the static electricity from your body. Do not touch any of the components inside the frame before Follow these steps to remove the system unit top cover: you touch the frame.
  • Page 82 After you remove the system unit top, the system unit looks like the following figure. Note: See the next page for a description of the hardware components inside the system unit. Chapter 7: Preparing to upgrade...

  • Page 83: Looking Inside The System Unit

    Your computer's has four bays that can hold up to two 5.25- System board. The system board is secured by screws on the inner base of the chassis. inch drives and two 3.5-inch drives. Daughter Card with speaker jack (for unpowered peker Diskette drives use the standard diskette Advanced only) Technology (AT) interface.
  • Page 84 Chapter 7: Preparing to upgrade...
  • Page 85 Before you begin working with the hardware inside your system unit, read the following sections: W “Evaluating your new hardware” on page 7-1 This section contains the information you need to understand about potential system resource conflicts. Your new hardware might attempt to use a resource that If you purchased a computer with an installed modem card, is already assigned to other hardware.

  • Page 86: Chapter 8: Adding And Removing Adapter Cards And Drives

    6HWWLQJ PRGHP FDUG If you need help in using the Device Manager, press the key to view the online help. FRQILJXUDWLRQV You must restart your computer before any Device Manager changes can take effect. If your computer is equipped with a modem, follow these steps to view the interrupt request resources or change the I/O addresses and memory range for the installed modem card.

  • Page 87: Working With The Hardware In The System Unit

    The system board includes three PCI adapter card connectors. If you have not removed the cover from your system unit, Make sure that you have followed the proper review "Safety information" on page vii, and then see procedure in “Opening the system unit” on page 7-4. Note: "Opening the system unit cover"...
  • Page 88 If your card has cables, connect the cable or cables ,QVWDOOLQJ DGDSWHU FDUGV from the adapter card to the correct connection on the system board or CD-ROM drive. Your computer provides expansion slots for PCI adapter cards only. Reinstall all hardware (except for the expansion-slot cover, which cannot be reinstalled) and screws that Follow these steps to install an adapter card: you removed prior to the installation of the adapter...

  • Page 89: Removing And Adding Drives

    5HPRYLQJ DGDSWHU FDUGV If you are permanently removing the factory-installed modem or replacing the modem with a different type, Your computer has four drive bays to accomodate various use the Windows Add/Remove Software feature in the types of drives. On most models, three of the bays hold Note: Control Panel to remove the modem software.
  • Page 90 When attaching a drive signal cable to any of these ,GHQWLI\LQJ VLJQDO FDEOH connectors, take note of the pin 1 indicator (usually marked .4330.9478 by colored stripes or dots) on the edge of the cable to ensure it aligns with pin 1 on the connector. When you install a drive of any type, you must attach the In your computer, the IDE and diskette connectors on the signal cable (also called the data cable) from the drive to a...
  • Page 91 If you are installing a second drive to the primary IDE *XLGHOLQHV IRU FRQQHFWLQJ ,'($7$ VLJQDO FDEOHV connector, follow these guidelines:" Replace the IDE signal cable attached to the primary Your system board has two connectors for attaching IDE/ATA IDE connector (labeled J101 on the system board) signal cables.
  • Page 92 *XLGHOLQHV IRU FRQQHFWLQJ GLVNHWWH 5HPRYLQJ WKH GLVNHWWH GULYH LQWHUIDFH VLJQDO FDEOHV If you want to replace the diskette drive, you must follow these steps: Your system board has one connector for attaching diskette interface signal cables, but you can install two diskette Disconnect the power and signal cables from the back interface drives to this connector if you have the proper of the diskette drive.
  • Page 93 Removing the CD-ROM drive To replace the CD-ROM: Disconnect the power, sound and signal cables from the CD-ROM. Remove the four screws (two on each side) that hold the CD-ROM drive to the chassis. Open the door on the front of the computer. Pull the diskette drive from the mounting tray to remove it.
  • Page 94 5HPRYLQJ WKH KDUG GLVN GULYH Pull the hard disk drive from the mounting tray to remove it. To replace or remove the hard disk drive, do the following: Make sure to disconnect the power and signal cables from the CD-ROM drive and the diskette drive. Pivot the latch that secures the lower drive mounting tray.

  • Page 95: Updating The Cmos Settings In Setup

    )RU 'ULYHV When you install a diskette drive, you should check the size and storage capacity of the drive and make any required When you add PCI adapter cards, memory, and IDE drives, changes in Setup. To specify the diskette drive size and your system's Basic Input/Output System (BIOS) detects the capacity, select the option in the...
  • Page 96 8-12 Chapter 8: Adding and removing adapter cards and drives...
  • Page 97 To work with the hardware components on the system The following sections contain instructions for working with board, you must first unplug the system and remove the the hardware components on your system board: system unit cover. Before removing the cover or working with W “Identifying the parts of the system board”...

  • Page 98: Chapter 9: Adding And Replacing System Board Components

    If you plan to add or replace hardware in your computer, you need to know the layout of the system board. This figure shows an example of the system board in your computer. The items on the next page correspond to the numbered locations on the figure. Chapter 9: Adding and replacing system board components...

  • Page 99: Identifying The Parts Of The System Board

    The system board, sometimes called the planar or motherboard, is the main circuit board in the system unit. It supports a variety of devices and provides other basic computer functions that are preinstalled or that you can install later. The system board shown on the previous page has the following parts: Memory module sockets (for DIMMs).
  • Page 100 The following figure shows the locations of the jumpers and connectors on the system board. The jumpers are preset in the factory. Do not change these default jumper settings. For a list of connectors with their corresponding functions, see the section “Connector functions”...

  • Page 101: Card Connector And Jumper Information

    6HWWLQJ D MXPSHU When you install an adapter card, you may have to set switches or move jumpers to make the card work properly. Plug and Play cards normally require no changes, but other cards might. Refer to the documentation that came with the new hardware to determine if changes to jumper or switch settings are required.
  • Page 102 ,QVWDOOLQJ PHPRU\ PRGXOHV To install a DIMM: Your system board has two system memory module sockets: Locate the memory retaining clips at both ends of the DIMM 0, and DIMM 1. These sockets hold Dual Inline socket. Pivot the memory retaining clips outward. Memory Modules (DIMMs) that contain 3.3V single- or double-sided synchronous DRAM (SDRAM).

  • Page 103: Replacing The System Battery

    5HPRYLQJ PHPRU\ PRGXOHV To remove a DIMM, press the holding clips on both sides of the socket outward to release the DIMM. Follow these steps to replace the battery: Before replacing the lithium battery review Note: the lithium battery notice on page viii. Place the blade of a small, flat-blade screwdriver under the edge of the retaining clip.
  • Page 104 Insert a new 3V lithium battery (CR2032) into the socket and press it down until the securing clip clicks and locks the battery in.If you replace the system Make sure you insert the battery with the When you add system board components, such as system Important: positive side on top.

  • Page 105: Chapter 10: Diagnosing And Recovering From Problems

    This part contains information to help you respond to problems with the hardware, software, and features installed in your computer at the factory. This part contains the following chapter: “Chapter 10: Diagnosing and recovering from problems” on page 10-1 This chapter provides troubleshooting information, including error code interpretations.
  • Page 107 This section lists some common problems that you might encounter while operating your computer. This section tells you how to use the Aptiva Product Recovery and Diagnostics CD if you lose the factory- ‡ “Quick problem solving chart” on page 10-6 installed programs in your computer.
  • Page 108 Step 1 Are the power indicator lights on the system unit and monitor lit? Note: The locations of the power indicator lights may be slightly different from those shown in these pictures. Power is reaching the system unit and monitor. Go to Step 2. a.

  • Page 109: Before You Panic: Some Simple Fixes

    Step 2 Did the system unit beep after it was turned on? Yes, more than once There is a problem with the system unit. Find the error code or message in the section “Error codes and messages” on page 10-17 and take the action listed. Note: If the beep is a single long beep followed by two short beeps, a video error has occurred and the BIOS cannot initialize the video screen to display additional information.
  • Page 110 Step 3 Is anything displayed on the monitor? There may be a problem with the system unit if: An error message appears. Find the error message in the section “Error codes and messages” on page 10-17 and take the action listed. A box containing an error code and message appears.

  • Page 111: Quick Problem Solving Chart

    Step 3 Is anything displayed on the monitor? (Continued) ‡ The colors displayed are wrong. Make sure the monitor cable is correctly and securely connected to the system unit. Your Setup Poster shows how the cable should be connected. If the problem continues, refer to“Solving hardware and software problems” on page 10-7 and take the action listed.
  • Page 112 10-6 Chapter 10: Diagnosing and recovering from problems...

  • Page 113: Solving Hardware And Software Problems

    Solving hardware problems Table 1: Hardware problems If the problem is: Here's what to do: Screen is black (no error code); beep during If you installed memory modules or adapter cards, make sure you installed power on self-test (POST). them correctly. For instructions on installing memory modules on your system board, see “Installing memory modules”...
  • Page 114 Table 1: Hardware problems (Continued) If the problem is: Here's what to do: Can’t enter password 1.Make sure you are typing the correct password. 2.Make sure the keyboard cable is correctly and securely connected to the keyboard port (not the mouse port) on the back of the system unit. The keyboard port has this symbol next to it: Can’t read information on diskette or CD 1.Make sure you are using the correct type of diskette.
  • Page 115 Table 1: Hardware problems (Continued) If the problem is: Here's what to do: Can’t write to diskette 1.Make sure you are using the correct type of diskette. Make sure that the diskette is correctly formatted. 2.Make sure the diskette is not write-protected. 3.Make sure you are sending information to the correct drive.
  • Page 116 Table 1: Hardware problems (Continued) If the problem is: Here's what to do: Mouse does not work 1.Move the mouse onto a mouse pad and try using it. 2.Make sure you are using a screen that allows the use of a mouse. Some screens do not.
  • Page 117 For instructions on working in the system unit, see “Removing and adding drives” on page 8-5. 3.Insert the Aptiva Product Recovery and Diagnostics CD-ROM into the CD-ROM drive, and restart the computer. Follow the instructions on your screen to restore the operating system files to your computer's hard disk.
  • Page 118 Table 1: Hardware problems (Continued) If the problem is: Here's what to do: Printer error 1.Make sure the printer is turned on. 2.Make sure the printer cable is correctly and securely connected to the printer and to the parallel (printer) port on the back of the system unit. The printer port has this symbol next to it to help you: 3.Make sure the printer power cord is securely connected to an electrical outlet.
  • Page 119 LiveUpdate program. 3.For assistance with updating application programs that were not included with your Aptiva personal computer, contact the software manufacturer. Computer doesn’t go into standby or 1.Make sure you don't touch the mouse or keyboard, and don't start a...
  • Page 120 Table 2: Software problems If the problem is: Here's what to do: When the parameter Power Switch < 4 sec. See "Chapter 2: HelpWare support and services" on page 2-1 for under the Setup Power Management menu is information on obtaining service. set to Power Off, and the system does not turn off when you press the power button.
  • Page 121 If you cannot resolve the problem after reading this section, contact your IBM PC HelpCenter for assistance. See “How and when do I contact the IBM PC HelpCenter?”...
  • Page 122 Table 3: Modem problems (Continued) If the problem is: Here's what to do: Modem makes a connection but no data 1.Make sure all communication parameters (baud rate, data, stop, and appears on the screen parity bits) are properly configured and identical on both sides. Also make sure the hardware control flow (RTS/CTS) is enabled in both the modem and the communications software.

  • Page 123: Error Codes And Messages

    When you see error codes and messages on your screen, find the error code or message in the following table, then take the applicable corrective action or actions. Table 4: Error codes and messages Error codes Error messages Corrective actions CMOS battery failed 1.Load the default setting in Setup and reboot the system.
  • Page 124 Table 4: Error codes and messages (Continued) Error codes Error messages Corrective actions 1701 Hard disk(s) diagnostics fail 1.Determine if the hard disk is defined correctly in BIOS Setup. 2.Check the hard disk drive cable/connection. 3.Check the hard disk drive. 1762 Primary master IDE has changed 1.Make sure the System Boot Drive parameter in the...
  • Page 125 Table 4: Error codes and messages (Continued) Error codes Error messages Corrective actions 1783 Secondary slave hard disk fail 1.Load the default settings in Setup. 2.Check the IDE drive jumper. 3.Check the power to the IDE drive. 4.Check the IDE cable/connection. 5.Check the IDE drive.
  • Page 126 If you are unable to isolate and repair the ± PC-Doctor for Windows: This Windows-based diagnostic problem yourself, you will need the logs when you call IBM program is preinstalled on your computer PC-Doctor for and speak to a technical-support representative. (The log file...

  • Page 127: Ibm Diagnostic Programs

    Copies of the device drivers that come preinstalled on your Aptiva PC are located on the Aptiva Product Recovery and Diagnostics CD in a folder called Drivers.
  • Page 128 Wait for the power light to turn off. program, you can recover them. To recover lost or corrupted files that were installed at the factory, you need the Aptiva Turn on your computer. Product Recovery and Diagnostics CD-ROM that came with your computer.

  • Page 129: Appendix A: Specification Tables

    This part contains technical information you might need if you upgrade your computer’s hardware. It contains the following appendices: “Appendix A: Specification tables” on page A-1 This appendix contains specific memory, address, interrupt, channel, and port specifications. It also includes a list of the system board connectors and their corresponding functions.

  • Page 131: Memory Module Placement

    This memory module placement table shows you how to place dual inline Memory modules (DIMMs) into the sockets labeled DIMM1 Bank 0 and DIMM Bank 1. Refer to the section "Identifying the parts of the system board" on page 9-2 for the location of the DIMM sockets.
  • Page 132 DIMM Bank 0 DIMM Bank 1 TOTAL Memory 128M 160M 128M 128M 192M 128M 144M 128M 160M 128M 192M 128M 128M 256M Appendix A: Specification tables...

  • Page 133: Memory Map

    This table shows the hexadecimal addresses for the system memory regions. You may use this information for adapter cards that require you to set up memory regions. Table 2: Memory map Address range Description 0~640 KB (000000 ~ 09FFFF) Main memory 640~768 KB (0A0000 ~ 0BFFFF) VGA memory 768~816 KB (0C0000 ~ CBFFFF)

  • Page 134: System Input/Output Addresses

    This table shows the hexadecimal addresses for each of the system board Input/Output (I/O) functions. You may want to use this information if you install an adapter card that requires you to set I/O addresses. Table 3: System input/output addresses Address range Function (hexadecimal)
  • Page 135 Table 3: System input/output addresses (Continued) Address range Function (hexadecimal) 378-37F Parallel Printer Port 1 3F0-3F5 Floppy Disk Controller 3F6-3F6 Secondary EIDE 3F7-3F7 Primary EIDE 3F8-3FF Serial Asynchronous Port 1 0CF8 Configuration Address Register 0CFC Configuration Data Register 778-77A Parallel Printer Port 1 System input/output addresses...

  • Page 136: System Interrupts

    This table shows the system Interrupt Requests (IRQs) and their functions. You may use this information if you install an adapter card that requires you to set IRQs. An IRQ function that has a device name in parenthesis might not be available on all models. In some cases, the device listed uses the IRQ.

  • Page 137: Dma Channel Assignments

    This table shows the channel assignments for Direct Memory Access (DMA). DMA allows I/O devices to transfer data directly to and from memory. You may need to select an available DMA channel if you add an I/O device that uses DMA. Table 5: DMA channel assignments DMA channel Assignment...

  • Page 138: Serial Port Addresses

    IBM Aptiva PCs have a built-in external serial port already installed in the computer. The connector for this port is located at the back of your computer. This port can be used to connect a serial mouse, serial printer, or other serial device and to transfer data between computers.

  • Page 139: Connector Functions

    The following table includes the specific functions of the connectors. Refer to the section "Locating the system board jumpers and connectors" on page 9-4 for an illustration of the connector locations. Table 7: Connector functions Connector Function CPU FAN connector Printer Port Connector USB connector PS/2 Mouse connector...
  • Page 140 Table 7: Connector functions (Continued) Connector Function J105 CD audio connector J106 ATX power connector J110 PCI slot 110 J111 PCI slot 111 J112 PCI slot 112 J113 Power and HDD led connector J114 Power Switch connector Battery connector A-10 Appendix A: Specification tables...
  • Page 141 W V.23 (1200/75 bps) W V.21 (300 bps) Some IBM Aptiva PCs have a modem already installed. If your computer came with a modem, all you have to do is W Bell 103 (300 bps) connect the modem to a telephone line. (You may also W V.17 (14400 bps FAX)

  • Page 142: Appendix B: Modem Information

    W MNP5 (data compression) W TIA/EIA 602 AT command set W V.8 start-up sequence You can perform common modem functions such as dialing, W MNP2-4 error correction file transfer, and faxing using the modem communications W PC 99 logo software that came with your computer. For information about configuring communications software, see "Configuring your communications software"...

  • Page 143: Operating Your Modem

    8VLQJ WKH $XWR $QVZHU If your computer came with fax software already installed, use the fax software documentation included in the fax 10,9:70 software online Help for additional information. 'LVDEOLQJ &DOO :DLWLQJ If you use a modem communications software program, it may require your modem to be set for Auto Answer .
  • Page 144 Your modem communications software determines how your modem operates with Call Waiting. For specific instructions, see the user's guide or online Help that came with the communications software. This section provides information on the modem commands If your computer came with a fax software already installed, if you operate your modem from the DOS prompt using the use the fax software documentation included in your AT command strings.

  • Page 145: Modem Commands

    422,3/ 1472,9 All commands must begin with the prefix, followed by the command letter and ended with the Enter key. Spaces are allowed in the command string to increase command readability but are ignored by the modem during command execution. All commands may be typed in either upper or lower case, but not mixed.
  • Page 146 % .422,3/8 Table 1: AT commands Command Function Answers incoming call Repeats the last command given. Note: Do not precede by AT or follow by Enter 0-9, A-D, # and * L = last number redial P = pulse dial T = tone dial W = wait for second dial tone V = switch to speakerphone mode...
  • Page 147 Table 1: AT commands (Continued) Command Function ROM test Firmware and device ID Low speaker volume Low speaker volume Medium speaker volume High speaker volume Speaker always off Speaker on until carrier detected Speaker always on Return to data mode Initiate an equalizer retrain and return to data mode Pulse dial Result codes enabled...
  • Page 148 Table 1: AT commands (Continued) Command Function Same as X0 plus all CONNECT responses/blind dialing Same as X1 plus dial tone detection Same as X1 plus busy signal detection/blind dialing All responses and dial tone and busy signal detection Reset and recall user profile Appendix B: Modem information...
  • Page 149 'HWDLO IRU 06 &RQWUROV Table 2: Detail for +MS Controls +MS=<carrier>,<automode>,<min transmit rate>,<max transmit rate>,<min receive rate>,<max receive rate> B103 for Bell 103 (300 bps) <carrier>= B212 for Bell 212 (1200 bps) V21 for V.21 (300 bps) V22 for V.22 (1200 bps) V22B for V.22bis (1200-2400 bps) V23C for V.23 V32 for V.32 (4800 &...
  • Page 150 ([WHQGHG $7 FRPPDQGV Table 3: Extended AT commands Command Function &C0 Carrier Detect (CD) always on &C1 Turn on CD when remote carrier is present &D0 DTR signal ignored &D1 Modem returns to Command Mode after DTR toggle &D2 Modem hangs up and returns to the command mode after DTR toggle &F Load factory default configuration &G0...
  • Page 151 9 ELV FRPPDQGV Table 4: V.42bis commands Command Function +IFC = 0,0 Disable flow control +IFC = 2,2 Enable RTS/CTS hardware flow control (data mode default) +IFC = 1,1 Enable XON/OFF software flow control +DS = 0,0,2048,32 Data compression disable +DS =3,0,2048,32 V.42bis/MNP5 data compression enabled +ES = 0,0,1...
  • Page 152 The following table lists the basic codes that the modem sends to your computer in response to the commands you type. They are called response codes. Table 5: Basic Response codes Digit code Word code Meaning Command was carried out without error Connect Connected at 300 bits per second (bps) Ring...

  • Page 153: S Registers

    S registers are information storage areas inside the modem. The AT command set uses the S registers to configure modem options. Some S registers have default settings. For normal modem operations, the default settings are usually adequate. However, special circumstances may require you to change some defaults. To change or read the value of an S register, begin the command with the letters AT.
  • Page 154 Table 6: S registers (Continued) Register Function Range/units Default Remote carrier wait time 1-255 /seconds Comma pause time 0-255 /seconds Carrier loss time 1-255 /10ths of a second Touch-tone dialing speed 50-255 /milliseconds Escape character detect time 0-255 /50ths of a second Flash dial modifier time 0-255 /10 milliseconds B-14...
  • Page 155 As you read the documentation that came with your monitor and the monitor information provided in this chapter, you might find a few technical terms. If you change your monitor settings, refer to the following table to understand some of the terms used to describe monitor characteristics.

  • Page 156: Appendix C: Monitor Terminology

    Appendix C: Monitor terminology...
  • Page 157 05 11/97) (Part 1 - General Terms on page 1) Warranty apply only to Machines you purchase for your use, and not for resale, from IBM or your reseller. The term W Worldwide except Canada, Puerto Rico, Turkey, and “Machine” means an IBM machine, its features, conversions,...

  • Page 158: Appendix D: Warranty

    WITHOUT WARRANTIES OF improper maintenance by you, or failure caused by a product ANY KIND. for which IBM is not responsible. The warranty is voided by Warranty service. To obtain warranty service for the removal or alteration of Machine or parts identification Machine, contact your reseller or IBM.

  • Page 159: Warranty Statements

    IBM is responsible for loss of, or damage to, your Machine feature, conversion, or upgrade. Many features, conversions, while it is 1) in IBM’s possession or 2) in transit in those or upgrades involve the removal of parts and their return to cases where IBM is responsible for the transportation IBM.
  • Page 160 ,%0 6WDWHPHQW RI :DUUDQW\ Limitation of liability. Circumstances may arise where, because of a default on IBM’s part of the liability, you are entitled to recover damages from IBM. In each such :RUOGZLGH H[FHSW &DQDGD instance, regardless of the basis on which you are entitled to...
  • Page 161 ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION. SOME During the warranty period IBM or your reseller, if approved JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR by IBM to provide warranty service, will provide repair and LIMITATION OF EXPRESS OR IMPLIED WARRANTIES,...
  • Page 162 IBM is responsible for loss of, or damage to, your Machine feature, conversion, or upgrade. Many features, conversions, while it is 1) in IBM’s possession or 2) in transit in those or upgrades involve the removal of parts and their return to cases where IBM is responsible for the transportation IBM.
  • Page 163 Limitation of liability. Circumstances may arise where, 3DUW   &RXQWU\8QLTXH because of a default on IBM’s part of the liability, you are %0728 entitled to recover damages from IBM. In each such instance, regardless of the basis on which you are entitled to...
  • Page 164 Slovenia, or Ukraine, you may obtain warranty service for The warranties specified in this Section are in addition to any that Machine in any of those countries from either (1) an IBM rights you may have under the Consumer Guarantees Act...
  • Page 165 Limitation of liability. The following replaces items one and In case IBM or your reseller are unable to repair an IBM two of the first para-graph of this Section: Machine, you can alternatively ask for a partial refund as far...
  • Page 166 In each such instance unless otherwise provided by charges apply) for the Machine that is the subject of mandatory law, IBM is liable for no more than: (item 1 the claim or which otherwise gives rise to the claim. unchanged) 2)as to any other actual damage arising in all...
  • Page 167 10-12 diskette drive 7-7 Bulletin Board System (BBS) 2-4 headphones connector 8-6 adjusting volume DMA channels A-7 HelpWare, See IBM HelpWare Call Waiting 4-9 Can’t read information on diskette or CD electronic support 10-8 I/O addresses automated fax 2-4...
  • Page 168 6-13 other publications online documentation 2-2 Internet 4-10 online documentation printed documentation 2-2 connecting through the IBM Global Setup Poster 1-4 software Network 4-10 serial port addresses A-8 connecting through the Internet Setup serial port, See also communication ports...
  • Page 169 4-5 IBM Update Connector software problems computer doesn’t go to standby 10-13 Windows 98 Device Manager 7-4 speaker Windows 98 Start menu 5-2 adjusting volume 4-5 Standby 5-1, 6-12 Start menu system board...

  • Page 170: Index

    Index...

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