Call For Service - ABB EL6010 Operator's Manual

Call for Service

Who to contact for
further help?
Before you call for
service ...
When you call for
service ...
When returning the
analyzer unit for
service ...
42/24-30 EN Rev. 1
Contact your local ABB service representative or
ABB Service,
Telephone: +49-1 80-5-12 35 80, Telefax: +49-6 21-3 81-51 35,
E-mail: callcenter.automation@de.abb.com
Before calling for service because of a problem or status message, determine
whether there actually is an error and whether the gas analyzer is actually
operating out of specifications.
When calling for service because of a problem or status message have the
following information available:
• The gas analyzer serial number (F-No.) –
Found on the identification plate and on the analyzer data sheet.
• The gas analyzer Software Version –
Found in the Information menu item and on the analyzer data sheet.
• An exact description of the problem or status as well as the status message
number.
This information will enable service personnel to help you quickly.
When arranging for service due to a problem or status message, always have the
analyzer data sheet available as it contains valuable information that can help to
identify the problem.
When returning the analyzer unit to the service department, e.g. for repair, please
indicate which gases have been supplied to the analyzer unit. This information is
needed so that service personnel can take any safety precautions required for
harmful gases.
EL6010 Gas Analyzer in Category 2G Operator's Manual 49