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Symptom, Cause/solution
Pointer of the embroidery foot "W+" with LED pointer
does not indicate the position correctly
With thick elastic fabric, the position will be
misaligned only at raised parts in the fabric.
With fabric having a very uneven surface, the
position is not correctly aligned.
• The pointer indication should be used only as a
reference.
■ While Operating
Symptom, Cause/solution
Machine does not operate.
"Start/Stop" button was not pressed.
Presser foot is not lowered.
Needle breaks.
Needle is installed incorrectly.
Needle clamp screw is not tightened.
Needle is turned or bent.
Using improper needle, thread or the fabric
prepared insufficiently for embroidering.
Upper thread tension is too tight.
Fabric is pulled during embroidering.
Spool cap is set incorrectly.
There are scratches around the opening in the
presser foot.
There are scratches on the bobbin case.
Needle is defective.
A bobbin designed specifically for this machine is
not being used.
Upper threading is incorrect.
Bobbin is set incorrectly.
Presser foot is attached incorrectly.
Stabilizer is not attached to fabric being
embroidered.
Bobbin thread is incorrectly wound.
Upper thread breaks.
Machine is not threaded correctly (used the
wrong spool cap, spool cap is loose, the thread
did not catch the needle bar threader, etc.)
Knotted or tangled thread is being used.
Upper thread tension is too tight.
Thread is twisted.
Reference
Symptom, Cause/solution
Needle is turned, bent or the point is dull.
Needle is installed incorrectly.
59
There are scratches around the opening in the
presser foot.
—
There are scratches on the bobbin case.
Using improper needle or thread for the selected
fabric.
A bobbin designed specifically for this machine is
not being used.
Thread is weak, dry rotted, or of poor quality.
Reference
The thread is tangled on the wrong side of the fabric.
10
Upper threading is incorrect.
10
Using improper needle or thread for the selected
fabric.
The upper thread is too tight.
30
The bobbin thread is incorrectly installed.
31
30
Bobbin thread breaks.
30, 55,
62
Bobbin is set incorrectly.
73
Bobbin thread is incorrectly wound.
—
There are scratches on the bobbin or it doesn't
rotate properly.
28
Thread is twisted.
*
A bobbin designed specifically for this machine is
not being used.
*
30
Fabric puckers.
23
There is a mistake in the upper or bobbin
threading.
28
Spool cap is set incorrectly.
26
Using improper needle or thread for the selected
107
fabric.
55
Needle is turned, bent or the point is dull.
Thread tension is set incorrectly.
23
Fabric and stabilizer are not taut in the
embroidery frame.
Incorrect or insufficient stabilizer is being used.
28
The pattern is not embroidered correctly.
—
The thread tension is incorrect.
73
The thread is tangled, for example, in the bobbin
case.
—
TROUBLESHOOTING
Reference
30
30
*
*
30
23
—
28
30
26
26
23
26
—
23
26, 28
28
30
30
73
56
55
73
106
111
5
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