Chapter 1. Start; Maintenance Starting Point; Start Here - IBM 3592 Maintenance Information

Chapter 1. Start

Maintenance starting point

Begin all maintenance activity here. Most drive failures result in a FID (FRU identifier) error code on the
drive service panel. Some load or unload problems also might result in ATTN DRV messages. All of these
error codes and messages are recorded in the drive CE Error Log. See "CE Logs menu (CE Offline Mode)"
on page 133 for details.
Notes:
• If the service call is on a status 3 machine, see "General instructions" on page 156, then return here to
continue the service call.
• Many figures and examples in this MI are typical representations of all 3592 drives. Unless otherwise
indicated, substitute this drive type with the drive type of your drive. Distinctions among drive models
are mentioned where appropriate.
• The ascending succession of 3592 Drive models is EH7, EH8, 55F, and 60F (Fibre Channel).
• Drive-cooling fans can cycle on and off and vary motor speed during normal operation.
• See "Glossary" on page 297 for a history of previous names for products like System i.
Table 3 on page 1 lists some possible reasons for service and the associated service action. Find in the
left column the reason that you are here, and complete the stated action that is listed in the right column.
After the failing hardware is determined, remove and replace the FRU, as directed. After any hardware
replacement or other maintenance action is completed, go to "End of call" on page 185.
If you are unable to determine the cause of the problem (No Defect Found), or the problem is intermittent,
or the symptoms change, go to "Problem determination" on page 182.
The next level of support needs an understanding of the error, the EC level, and link level of the
microcode, and any recent error codes and messages that are recorded in the CE Error log. See "Appendix
D. Minimum microcode requirements" on page 288 to verify the level of microcode that is installed in your
drive.
Table 3: Start here
If you are here for this reason . . .
Install the 3592 drive canister
Install one model of 3592 drive canister in place of a
different model.
FID message at the host, service panel, operator
display, or CE Error Log in the device
Attention (ATTN) message from the host, service
panel, operator display, or CE Error Log in the device
TapeAlert message from the host
Analyze 3592 drive CE Error Log
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Copyright IBM Corp. 2010, 2018
Complete this action . . .
Go to "Before installation" on page 168.
Refer to the Feature code or an Installation Instruction
for that activity. See Table 138 on page 168.
Go to "FID entry point" on page 6.
Go to "Attention Drive (ATTN DRV) messages" on page
11.
Go to "TapeAlert reporting" on page 12.
Go to "CE Error Log menu" on page 134.
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