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4) Retrieve the dump and provide it to your next level of support. See "Dump maintenance utilities"
on page 210 for microcode dump procedures.
2. If FID 83 or E5 is not currently displayed on the drive:
a. Look at the FID log for the most recent FID 83 or E5 entry. From the FID log, write down the
support data (12 characters). Call your next level of support with the FID and support data to
determine whether this problem is a new or known microcode problem.
b. For known microcode problems, ask your next level of support if a fix is available with the latest EC
level. If a fix is available, update the drive to the latest EC level.
If a fix is not available, tell the customer that Engineering is aware of the problem and is working on
a fix. Install the fix when it is available.
c. For new microcode problems, a dump is needed. Check with the customer to determine whether
they collected a dump for this problem when the FID and the dump icon were displayed. See
"Dump maintenance utilities" on page 210 for microcode dump procedures.
If the customer has the dump information, provide the dump, the FID, and the FID support data to
your next level of support.
If no dump exists, go to step 3.
3. Determine whether the customer can easily re-create the FID 83 or E5 message.
If the customer can easily complete the operations or run the job that caused the 83 message, wait
until it occurs and follow the procedure that starts at step 2.
If the customer cannot easily re-create the message or it is an inconvenient time, the following options
exist to acquire the dump for the next level of support:
a. Ask the customer to allow the problem to recur, leave the drive with FID 83 or E5 message
displayed, then call for service.
--OR--
b. You can set a microcode trap. See "Setting the error match trap (to get dump)" on page 246 for
detailed instructions.
From the 12 character support data, complete the following steps -
1) Use the first 4 characters (if not starting with 'A' such as Axxx). If the first 4 characters are Axxx,
use the second set of 4 characters.
2) From the CE Microcode Traps menu, select Microcode Trap under the CE Utilities menu. Select
the 4 FSC characters. Use the Saved Traps option so that POR or Reset cannot reset the trap.
Select Add Saved FSC Trap from the CE Saved Traps menu. With this trap set, a dump is
automatically taken when this FSC is encountered and the dump icon displays.
3) The customer can retrieve the dump for you or call you when the dump icon appears.
4. Return to the procedure that sent you here or go to "End of call" on page 185.
FID 84 or E6 - Isolating fault between microcode and hardware
Note: A font is a family of characters of a specific size and style.
FID 84 or E6 might display on the service panel in a large font (normal FID), or in a small font and
accompanied by several lines of support data (abnormal display condition).
• If FID 84 or E6 displays in a large font, use "FID 84 or E6 - Normal FID display procedure" on page 241.
--OR--
• If FID 84 or E6 displays in a small font, use "FID 84 or E6 - Smaller font (abnormal display condition)"
on page 242.
240 IBM 3592 TS1140, TS1150, TS1155, and TS1160 Tape Drives: Maintenance Information
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