Step Power 06; Manual Cartridge Removal - IBM 3592 Maintenance Information

No
Both drives lost power. If both power supplies are OK, replace the cable and card FRU kit. See "FID
EA: Cables FRU kit" on page 255.

Step power 06

Perform "Preparing the tape drive for service" on page 183 for the other drive in the cradle or shelf. Swap
the two drive canisters to see whether the failure moves.
Did the failure move with the drive?
Yes
Replace the failing drive. See "FID 85: Drive canister" on page 252.
No
Replace the cable and card kit. See "FID EA: Cables FRU kit" on page 255.
Return the good drive to its original location.

Manual cartridge removal

Attention:
1. Before this procedure is used to recover a tape cartridge that fails to unload from a drive
canister, you must exhaust all other means of removing the tape cartridge from the drive. Use
this procedure only if you cannot remove the tape cartridge with any other means, such as
• Asking the customer to attempt to start a system unload command
• Asking the customer to press Unload on the operator bezel
• Asking the customer to use a utility like tapeutil or ntutil
• Using the Unload Drive option of the "Options menu" on page 97
2. The following removal procedures can destroy customer data! Use extreme care when the
customer's tape cartridges are handled or removed to minimize tape and drive damage, and to
prevent data loss.
3. Determine from the customer if the cartridge contains security sensitive data that cannot leave
the customer site.
4. Inform the customer that manually removing the tape cartridge from the drive can further
damage the tape media and the drive.
5. With critical customer data, you might not want to attempt to remove the cartridge in the field
and risk further media damage. IBM recommends that you return the drive to IBM, with the
tape cartridge still loaded in the drive as you found it when you began this service activity. If the
customer granted you permission to return the cartridge with the drive to IBM (see Step 3),
contact your next level of support for advice and instructions about returning the drive to IBM.
Perhaps returning the drive to active service is more important to the customer than losing the
data on the cartridge. Involve the customer in the decision to risk losing the data in favor of
returning the drive to active service.
• Do not touch the head, magnetic tape, tape path, or electronic components. They are sensitive to
electrostatic discharge and contamination like the oil and salt from your skin. Use clean, lint-free
gloves when you are working around magnetic tape or the tape path components.
• Electrostatic-sensitive components. Use an ESD kit (see "Electrostatic discharge (ESD) sensitive
parts" on page 192).
• After you remove a stuck data cartridge, advise the customer to copy the data to another
cartridge and to remove this tape cartridge from service.
Procedures 195