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Chapter 1. Servicing (customer tasks)
The following topics contain information about service procedures for IBM Elastic Storage System 3500.
IBM service support representatives and lab-based services personnel can access service information
through the following link.
Servicing (service personnel only)
Note: An IBM intranet connection is required to access this content.
Removing and replacing an NVMe drive
Refer to the service procedure to remove a faulty NVMe drive and replace it with a drive replacement part
in an IBM Elastic Storage System 3500 enclosure.
The following steps are the high-level flow of the procedure:
1. Confirm the failed drive location from the fault drive LED.
2. Prepare the failed drive for replacement.
3. Remove the drive, which has amber LED ON.
4. Insert the FRU replacement drive into the slot.
5. Configure drive after replacement.
6. Run common system health check by using the SSR utility.
Note: If you encounter an error or an unexpected result, contact the next-level support.
This procedure requires access to either management GUI or CLI command as a root user. Replacing a
drive is a task that a customer can complete following the service procedure. If IBM service personnel are
running this task, it requires coordination with the customer for steps that require root user access as part
of the procedure.
No tools are needed to complete this task. Do not remove or loosen any screws.
When you replace this part, you must follow recommended procedures for handling
electrostatic discharge (ESD) sensitive devices.
IBM Elastic Storage System 3500 enclosure supports up to 24 U.2 dual ported NVMe SSDs and the drive
slots are numbered from 1 through 24 as shown in the following figure.
Figure 1. Displaying enclosure front view
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Copyright IBM Corp. 2022
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