Fid 84 Or E6 - Normal Fid Display Procedure - IBM 3592 Maintenance Information

FID 84 or E6 - Normal FID display procedure

Use either the "FID currently displayed on drive" on page 241, or the "FID not currently displayed on
drive" on page 241 procedure.
FID currently displayed on drive
1. From the FID display, write down the support data (12 character string). Call your next level of support
with the FID and support data to determine if this problem is a new or a known microcode problem.
2. For known microcode problems, ask your next level of support if a fix is available on the latest EC level.
If a fix is available, update the drive to the latest EC level.
If a fix is not yet available, tell the customer that Engineering is aware of the problem and is working on
a fix. Install the fix when it is available.
3. You determined that the fault might be a new microcode problem or a hardware problem. Because it
might be a potential new microcode problem, get a microcode dump.
Dump Icon Also Displayed
For certain errors that are detected while this diagnostic test is running, the drive automatically
collects dump information. Retrieve the dump.
Dump Icon Not Displayed
For certain errors that are detected while this diagnostic test is running, the drive automatically
collects dump information, other failures require you to force a microcode dump.
4. Check with the customer to determine whether they collected a dump for this problem. (If a dump was
previously collected, it might be the reason that no dump icon
5. If the customer has the dump data, save it for now.
6. If the customer does not have the dump data, or is not sure, go to the CE Main Dump menu, and select
Force Dump. A dump is available when the dump icon is displayed.
7. Retrieve the dump; save it for now. See "Dump maintenance utilities" on page 210.
8. Test the drive.
a. From the service panel, press Change Mode .
b. Select CE Offline Mode > Verify Fix/Diag > Test Device.
Load a CE scratch tape when you are prompted to load a tape cartridge.
If you get a new or a different FID, go to "FID entry point" on page 6 with that information.
--OR--
If you get the same FID (84 or E6), a hardware problem exists. Do not save the microcode dump. Go
to "FID entry point" on page 6. Complete the actions for the next FRU in the FID 84 list.
--OR--
If an error does not occur, suspect a new microcode problem or an intermittent electronics
problem. Call your next level of support and provide them with the dump and the 12 character
support data.
9. Return to the procedure that sent you here, or go to "End of call" on page 185.
FID not currently displayed on drive
1. Look at the Error Log for the most recent FID 84 or E6 entry.
2. From the Error Log, record the support data (12 character string). Call your next level of support with
the FID and support data to determine whether this problem is a new or a known microcode problem.
3. For known microcode problems:
appears now).
Procedures 241