Routing Policy For Inbound Routing To Avaya Aura® Messaging; Dial Patterns - Avaya Aura Communication Manager 7.1 Application Notes

Application with verizon business ip contact center (ipcc) services suite
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5.7.2 Routing Policy for Inbound Routing to Avaya Aura® Messaging
This routing policy is for inbound calls to Aura® Messaging for message retrieval. Repeat the
steps in Section 5.7.1 with the following differences:
 Enter a descriptive Name (e.g., To AAM), and ensure that the Disabled checkbox is
unchecked to activate this Routing Policy.
 In the SIP Entities list page, select the SIP Entity administered in Section 5.4.5 for Aura®
Messaging (e.g., AAM).

5.8. Dial Patterns

In this section, Dial Patterns are administered matching Inbound PSTN calls via the Verizon
Business IPCC Services to Communication Manager. In the reference configuration inbound calls
from the Verizon Business IPCC Services sent 10 DNIS digits in the SIP Request URI. The DNIS
pattern must be matched for further call processing.
Step 1 - In the left pane under Routing, click on Dial Patterns. In the Dial Patterns page click on
New (not shown).
Step 2 - In the General section of the Dial Pattern Details page, provision the following:
 Pattern – Enter 8668502380. Note – The Adaptation defined for Communication
Manager in Section 5.3.1 will convert the various 866-xxx-xxxx toll-free numbers
into their corresponding Communication Manager extensions.
 Min and Max – Enter 10.
 SIP Domain – Select the enterprise SIP domain, e.g., avayalab.com.
Step 3 - Scrolling down to the Originating Location and Routing Policies section of the Dial
Pattern Details page (not shown), click on Add.
Step 4 - In the Originating Location, check the checkbox corresponding to the Avaya SBCE
location, e.g., Common.
DDT; Reviewed:
SPOC 10/18/2017
Solution & Interoperability Test Lab Application Notes
©2017 Avaya Inc. All Rights Reserved.
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CM71SM71-VzIPCC

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