Verification Steps; Avaya Aura® Communication Manager Verifications; Example Incoming Call From Pstn Via Verizon Ipcc To Telephone - Avaya Aura Communication Manager 7.1 Application Notes

Application with verizon business ip contact center (ipcc) services suite
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9. Verification Steps

This section provides example verifications of the Avaya configuration with Verizon Business
Private IP (PIP) Trunk service.
9.1. Avaya Aura® Communication Manager Verifications
This section illustrates verifications from Communication Manager.

9.1.1 Example Incoming Call from PSTN via Verizon IPCC to Telephone

Incoming PSTN calls arrive from Verizon at Avaya SBCE, which sends the call to Session
Manager. Session Manager sends the call to Communication Manager. On Communication
Manager, the incoming call arrives via signaling group 2 and trunk group 2.
The following edited Communication Manager list trace tac trace output shows a call incoming
on trunk group 2. The PSTN telephone dialed 866-850-6850. Session Manager mapped the number
received from Verizon to the extension of a Communication Manager telephone (x12003).
Extension 12003 is an IP Telephone with IP address 10.64.91.157 in Region 1. Initially, the G450
Media Gateway (10.64.91.81) is used, but as can be seen in the final trace output, once the call is
answered, the final RTP media path is "ip-direct" from the IP Telephone (10.64.91.157) to the
"inside" of the Avaya SBCE (10.64.91.50) in Region 2.
time
data
/* Incoming call arrives to Communication Manager for x12003 */
11:58:07 TRACE STARTED 09/14/2017 CM Release String cold-01.0.532.0-23985
11:58:11 SIP<INVITE sips:12003@avayalab.com SIP/2.0
11:58:11
Call-ID: a4b93e1fefa7ee2746dfc32772f2cf69
11:58:11
active trunk-group 2 member 1
/* Communication Manager sends 183 with SDP as a result of TG 2 configuration */
11:58:11 SIP>SIP/2.0 183 Session Progress
11:58:11
Call-ID: a4b93e1fefa7ee2746dfc32772f2cf69
11:58:11
dial 12003
11:58:11
ring station
/* Media Server at 10.64.91.60, ringback tone heard by caller */
11:58:11
G729 ss:off ps:20
rgn:2 [10.64.91.50]:35056
rgn:1 [10.64.91.60]:6090
11:58:11
G72264K ss:off ps:20
rgn:1 [10.64.91.157]:25426
rgn:1 [10.64.91.60]:6092
/* User Answers call, Communication Manager sends 200 OK */
11:58:11 SIP>SIP/2.0 200 OK
11:58:11
Call-ID: a4b93e1fefa7ee2746dfc32772f2cf69
11:58:11
active station
11:58:12 SIP<ACK sips:10.64.91.65:5071;transport=tls SIP/2.0
11:58:12
Call-ID: a4b93e1fefa7ee2746dfc32772f2cf69
11:58:12 SIP>INVITE sips:+13035382177@10.64.91.50:5061;transport=tls
11:58:12 SIP>;gsid=45b06bf0-9976-11e7-9cb3-000c29e8354a;sipappsessio
11:58:12 SIP>nid=app-ybxwefkfgh8k SIP/2.0
11:58:12
Call-ID: a4b93e1fefa7ee2746dfc32772f2cf69
11:58:12 SIP<SIP/2.0 100 Trying
11:58:12
Call-ID: a4b93e1fefa7ee2746dfc32772f2cf69
11:58:12 SIP<SIP/2.0 200 OK
<continued on next page>
11:58:12
Call-ID: a4b93e1fefa7ee2746dfc32772f2cf69
11:58:12 SIP>ACK sips:+13035382177@10.64.91.50:5061;transport=tls;gs
11:58:12 SIP>id=45b06bf0-9976-11e7-9cb3-000c29e8354a;wlsscid=-270f46
DDT; Reviewed:
11:58:12 SIP>a416660660;sipappsessionid=app-ybxwefkfgh8k SIP/2.0
SPOC 10/18/2017
<continued on next page>
LIST TRACE
12003 cid 0x5ea
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Solution & Interoperability Test Lab Application Notes
©2017 Avaya Inc. All Rights Reserved.
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CM71SM71-VzIPCC

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