Avaya Policy For Gdpr - Avaya IX Collaboration Unit CU360 Quick Setup Manual

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Avaya Policy for GDPR

GDPR gives control to citizens and residents over their personal data. Avaya customers can
leverage Avaya technology to help achieve compliance through a range of features to help them
comply with GDPR.
GDPR clearly defines the use of a person's personal data as relating to an identified or identifiable
natural person. The new law controls any information that can be used to identify somebody via
direct or linked reference, including email addresses, phone numbers, payroll data, usage
statistics, purchasing history, social security numbers, etc.
Avaya solutions are engineered to help their customers protect an individual's data, with enhanced
security and many features that may be leveraged by an organization to comply with GDPR.
These include scripts and prompting menus that could be used across multiple digital channels –
including web chat – to help gain informed consent from an individual prior to collecting their data.
Avaya's products will document what data they collect; and the mechanisms to be used to handle
it.
Avaya products include mechanisms that assist in restricting access to data as well as tools and
processes that enable customers to access and manipulate collected data. These tools and
processes are accessed through the product and via services available from the Avaya
professional services.
For GDPR documentation specific for this release, see
https://downloads.avaya.com/css/P8/documents/101058644
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