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TROUBLESHOOTING
Problems related to electrical or motor function may require a qualified service person or electrician.
Should you have a problem that is not addressed here, call: Screen Innovations (512-832-6939.)
http://www.screeninnovations.com/category/support/
Problem
Probably Cause
Motor shuts off.
Motor is designed for short
Motor has been
operations (lowering and
in use for more
retracting), not continuous
than 2 minutes.
running. Longer operation,
causes the motor to overheat
and shutoff. This typically
happens during installation
when testing thescreen.
Indentations
Debris or particles adhering to
appear on screen
screen due to static cling.
surface.
Screen won't
No AC power available.
operate.
Wrinkled or
Shyzip zipper rolling up on
creased fabric.
itself.
Fabric travels to
Fabric could have slightly
one side of tube.
stretched.
The shade is
The fabric is gathering on the
not rolling up
tube to create wrinkles.
correctly.
For Shy-Zip only
The shade has
The zipper is rolling on itself.
pulled out of the
Fabric might not be centered
zipper.
correctly.
Troubleshooting
Action to Take
Allow the motor to cool down. Complete cooling
can take an hour or more. Heat gain is cumulative
and takes time to dissipate. If motor use is initiated
before it has cooled completely, the motor will
shut down again when it reaches maximum
temperature.
Check back of screen as well as front of screen for
dust or debris. Wipe the back of the screen with a
clean damp cloth. Also, lightly brush off the front of
the screen.
Check to see if the circuit breaker has switched off.
Reset if needed.
Check outboard switching apparatus.
Check voltage availability.
Contact an electrician.
Check shade rolling on tube evenly. The fabric
should be perfectly centered on the tube so as one
side does not roll up quicker than the other.
Putting a shim may be required to even the fabric.
May be necessary to check the shade tube rolling
while the shade is in operation by removing the
head box front cover and watching the shade roll
up to get an idea of how/why this is happening.
Make sure the fabric is not rolling to one side
as this would cause left to right movement and
potential pulling out of the zipper from the channel.
Pg 25
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