Troubleshooting - Screen Innovations Nano Roll 275 Series Installation Instructions Manual

TROUBLESHOOTING

TROUBLESHOOTING
Problem Possible Cause
Shade won't Motor is not powered.
operate.
Incorrect or poor cable
termination.
SIFI is not powered.
SIFI is not on the local
network.
Technical Support: 512.832.6939
Hours of Support: 7:30am - 5pm CST
Troubleshooting
Tech Support: 512.832.6939
Action to Take
Ensure that 24V hardwired motors have at least
20VDC and that the polarity is correct.
Check the wire pinouts and termination. Look for
broken, loose, or damaged wires. Reterminate if
necessary.
Check that the green LED on SIFI is flashing. If not,
make sure power is available via the bus power
supply or PoE (with expansion card only).
Use the service keypad (if available) to validate the
SDN network and motors are operating properly
before troubleshooting SIFI network problems. Check
that the SIFI is communicating on the local network.
Ping the device via the windows command prompt, or
make sure the device shows up in the network tab of
the Windows File Explorer.
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support@screeninnovations.com
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