Troubleshooting For Software Problems; Unable To Receive Data - Brother DCP-7090 Service Manual

4.4 Troubleshooting for Software Problems

The end user can solve problems pertaining to software, for instance, print cannot be made
from a computer although test print and printer setting print can be made from the machine, by
following the User Check items. If the same problem occurs again, follow each procedure in the
order of the number described in the Step column in the tables below.

4.4.1 Unable to receive data

<User Check>
• Check that the USB cable or LAN cable is not damaged.
• When using an interface switch, check that the correct machine is selected.
• Check the relevant section in the online User's Guide.
• Check the driver settings.
• Reset the machine to the default settings. (Refer to the online User's Guide.)
Step
1
2
* Follow the procedures below to verify the product ID in Macintosh.
(1) Select [About This Mac] from the [Apple] menu.
(2) Click the [More Info...] in the [About This Mac] dialog box.
(3) Select [USB] under the [Hardware] in [Contents] on the left side.
(4) Select the machine [MFC-XXXX] from [USB Device Tree].
(5) Check [Product ID] in [MFC-XXXX].
 Product ID (Hexadecimal)
DCP-7090
DCP-7095D
DCP-7190DN
DCP-7195DW
DCP-B7500D
DCP-B7520DW
DCP-B7530DN
DCP-B7535DW
DCP-L2510D
DCP-L2511D
DCP-L2512D
DCP-L2530DW
DCP-L2531DW
DCP-L2532DW
DCP-L2535D
DCP-L2535DW
DCP-L2536D
Cause
Machine connection
Main PCB failure
0417h DCP-L2537DW
0418h DCP-L2550DN
0419h DCP-L2550DW
041Ah DCP-L2551DN
041Bh DCP-L2551DW
041Ch DCP-L2552DN
041Dh HL-L2390DW
041Eh HL-L2395DW
041Fh MFC-7390
041Fh MFC-7490D
041Fh MFC-7890DN
0420h MFC-7895DW
0420h MFC-B7700D
0420h MFC-B7715DW
0421h MFC-B7720DN
043Dh MFC-L2690DW
0421h MFC-L2710DN
For Macintosh, check the Product ID*.
When it is wrong, update the firmware.
Replace the main PCB ASSY.
0422h
0423h
0424h
0425h
0424h
0423h
0428h
0429h
042Ah
042Bh
042Ch
042Dh
042Eh
0430h
0431h
0432h
0433h
2-98
Remedy
MFC-L2710DW 0434h
MFC-L2712DN 0433h
MFC-L2712DW 0434h
MFC-L2713DW 0435h
MFC-L2715D 0436h
MFC-L2715DW 043Ch
MFC-L2716D 0436h
MFC-L2716DW 043Ch
MFC-L2717DW 0437h
MFC-L2730DW 0439h
MFC-L2732DW 0439h
MFC-L2750DW 043Ah
MFC-L2750DWXL 043Ah
MFC-L2751DW 043Ah
MFC-L2752DW 043Ah
MFC-L2770DW 043Bh
MFC-L2771DW 043Bh
Confidential