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Appendix
Troubleshooting
System screens all my incoming home calls.
You may have selected the Screen unknown or Screen robot profile
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setting for Smart call blocker (see page 74). The telephone asks callers to
announce their names or press the pound key (#). We recommend that you
add the phone numbers of your family members and friends, and desired
businesses to your Directory (see page 56) or Allow list (see page 84),
or add their names to the Star name list (see page 88). This will avoid
Smart call blocker to screen their calls.
To turn Smart call blocker off, see Set Smart call blocker on/off on page 78.
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My telephone does not screen incoming cell calls.
The screening feature of Smart call blocker is applicable to home calls only. All
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incoming cell calls will get through and ring. You can block calls of a cell phone
number by adding the number to the block list. See Block list on page 80.
I want to block a cell phone number.
If you want to block calls of a cell phone number, add the number to the
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block list. See Block list on page 80.
While screening a home call, the telephone suddenly stops screening and
connects to the call.
Another handset may have picked up the screening call.
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If you have another telephone system sharing the same telephone line,
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and someone picks up the call on the other telephone system while the
screening is in progress, the screening process will be terminated and
connect you to the caller.
My telephone block calls from someone I know.
You may have saved the caller's number to your block list. To remove the
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number from the block list. See Delete a block entry on page 83.
Blocking all unknown calls.
If you want to block all unknown calls without numbers and calls with
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numbers or names that are not in your directory, allow list or star name list,
select the Block unknown profile setting. See Set profile on page 78.
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