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AT&T Voice DNA Quick
Reference Guide — Polycom
Telephones and
Speakerphones
Version 1.0 — November 30, 2008
WELCOME
Welcome to the AT&T Voice DNA
Guide for Polycom Telephones and Speakerphones. This
guide contains the key information you need to get started
SM
with AT&T Voice DNA
and your Polycom Internet
Protocol telephone. For more detailed information please
SM
see the AT&T Voice DNA
AT&T VOICE DNA FEATURES AND YOUR POLYCOM
TELEPHONE
AT&T Voice DNA service is feature rich. In many cases it is
like other telephone services. The following outlines how to
use the most popular features of the AT&T Voice DNA
service. This guide will address the features supported by
the following models: Polycom telephones 330/320, 601/650
and Speakerphone 4000.
In some cases, the same feature can be accessed in more
than one way. This Quick Reference Guide concentrates on
how to use the buttons and softkeys on your Polycom
phone. For a full explanation of how all options and features
work, see the AT&T Voice DNA User Guide.
Your telephone may have additional features such as
Directory or Speed Dial buttons. Ask your AT&T Voice DNA
Administrator how to obtain a copy of the user guide for your
telephone or visit http://www.polycom.com.
Comments about your AT&T Voice DNA Administrator
refer to the person or group who manages the AT&T Voice
DNA service for your company.
AT&T Voice DNA Quick Reference Guide — Polycom Telephones and Speakerphones- Page 1
SM
Quick Reference
User Guide.
TELEPHONE BUTTONS AND SOFTKEYS
On your Polycom phone, you will see the standard
telephone button keypad and a few additional buttons (e.g.,
Hold).
The telephone also contains softkeys located below the
Liquid Crystal Display (LCD). Unlike the other hard buttons,
the softkeys will change at times. A label appears above
each of the softkeys defining their function at a given time.
In this Quick Reference Guide, we will refer to the label
appearing above the softkey when a softkey function is
needed. Standard hard keys will be referred to as buttons.
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Related Manuals for AT&T Voice DNA
Summary of Contents for AT&T Voice DNA
- Page 1 Comments about your AT&T Voice DNA Administrator refer to the person or group who manages the AT&T Voice DNA service for your company. AT&T Voice DNA Quick Reference Guide — Polycom Telephones and Speakerphones- Page 1...
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Page 2: Internal Calls
Enter the extension of the employee you want to call. Press the Dial softkey or wait a few seconds and the call will be dialed automatically. AT&T Voice DNA Quick Reference Guide — Polycom Telephones and Speakerphones - Page 2... - Page 3 Press the Dial softkey, or wait a few seconds Press the Dial softkey. and the call will be dialed automatically. A voice prompt confirms that Auto Callback has been deactivated. AT&T Voice DNA Quick Reference Guide — Polycom Telephones and Speakerphones - Page 3...
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Page 4: Last Number Dialed
Model 4000 speakerphones, you can also press the oval button that has a picture of a handset being placed down. End a Call to Place Another Call: Press the End Call softkey. AT&T Voice DNA Quick Reference Guide — Polycom Telephones and Speakerphones - Page 4... - Page 5 Press the Dial softkey. Enter *82 A voice prompt confirms Call Waiting has been Enter the telephone number of the person you activated. are calling. Press the Dial softkey. AT&T Voice DNA Quick Reference Guide — Polycom Telephones and Speakerphones - Page 5...
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Page 6: Multiple Line Appearances
Your AT&T Voice Administrator determines how many line appearances appear on your telephone, the numbers that appear, possible business line appearances, and their order. AT&T Voice DNA Quick Reference Guide — Polycom Telephones and Speakerphones - Page 6... -
Page 7: Call Transfer
Wait for the transfer recipient to answer and inform them that you want to transfer a call. Press the Transfer or Trans button again. The call is released from your phone. AT&T Voice DNA Quick Reference Guide — Polycom Telephones and Speakerphones - Page 7... -
Page 8: Call Forward No Answer
A voice prompt confirms Call Forward Busy has been activated. A voice prompt confirms Call Forwarding has been deactivated. Turn Off Call Forward Busy. Step Description Enter *63 Press the Dial softkey. AT&T Voice DNA Quick Reference Guide — Polycom Telephones and Speakerphones - Page 8... -
Page 9: Account Codes
Description Enter *50 Enter the Account Code. Press the Dial softkey. Enter the telephone number of the person you are calling. Press the Dial softkey again. AT&T Voice DNA Quick Reference Guide — Polycom Telephones and Speakerphones - Page 9... - Page 10 LCD window. Step Description Press the Do Not Disturb button. Press the Menu softkey again. Do Not Disturb will no longer appear in the LCD window. AT&T Voice DNA Quick Reference Guide — Polycom Telephones and Speakerphones - Page 10...
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Page 11: Call Park / Call Pickup
Speak with the calling party. Step Description Press the PickUp softkey. Enter the extension number of where the call will be parked. Press the Rtrieve softkey twice. AT&T Voice DNA Quick Reference Guide — Polycom Telephones and Speakerphones - Page 11... -
Page 12: Call Pickup
Enter the extension number of the person to whom you want to talk. Press the Dial softkey. You will hear a soft beep, then you may leave a message for the person. AT&T Voice DNA Quick Reference Guide — Polycom Telephones and Speakerphones - Page 12... - Page 13 LCD Press the Yes softkey. window. Press the Menu button. In the LCD window, a solid head icon will be displayed. AT&T Voice DNA Quick Reference Guide — Polycom Telephones and Speakerphones - Page 13...
- Page 14 Press the Avail softkey. Unavail will be Select ACD Availability. displayed in the LCD window. Select Available. Press the Menu button again. Unavail will be displayed in the LCD window. AT&T Voice DNA Quick Reference Guide — Polycom Telephones and Speakerphones - Page 14...
- Page 15 AT&T does not warrant the accuracy or completeness of the information or commit to issue updates or corrections to the information. AT&T is not responsible for any damages resulting from use of or reliance on the information. AT&T Voice DNA Quick Reference Guide — Polycom Telephones and Speakerphones - Page 15...
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