Neopost IJ80 Instruction Manual page 144

PROBLEM
Envelopes are not fed
properly or are double.
Items are not properly
ejected.
Labels are not properly fed.
The scale does not
communicate with the
machine.
Communication error
144 Trouble shooting
SOLUTION
- Fan the envelopes (see
"Envelope feeding" ).
- Bevel the edge of envelope
stack ("Envelope feeding" page
36).
- With the standard feeder, make
sure that the feeder A position is
selected for thin items.
- With the mixed-mail feeder,
make sure that the inserter mode
is not selected.
- Make sure that the side drawer
is properly closed.
- Clean the rollers.
- Avoid leaving the labels too long
in the machine.
- Avoid placing too many labels in
the dispenser (80 max.)
Make sure that it is properly
connected.
Check the insertion of the meter
module.